Cendy Ortiz
Bilingual Case Manager for Access and Referral at Pillars Community Health- Claim this Profile
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English Professional working proficiency
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Spanish Professional working proficiency
Topline Score
Bio
Credentials
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Domestic Violence Intervention and Advocacy
Sarah's InnFeb, 2016- Nov, 2024 -
Mandated Reporter
Illinois Department of Children and Family ServicesJan, 2016- Nov, 2024
Experience
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Pillars Community Health
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United States
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Non-profit Organizations
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100 - 200 Employee
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Bilingual Case Manager for Access and Referral
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Jan 2018 - Present
Answer incoming intake calls. Complete intake screenings/ assessments. Provide resources for callers that are not able to be served within Pillars' programs and assist them in making community connections. Gather data according to department needs. Maintain intake log and electronic client records in accordance with department policies. Collaborate with other intake staff in processing requests for service. Collaborate with director and staff of Pillars Managed Care Program, Outpatient Mental Health, and SASS/ Crisis Team as needed. Coordinate with community agencies and organizations in the community as needed. Gain knowledge of different public and private insurance coverage accepted within the agency. Maintain records and complete required outcomes protocols in accordance with agency policies. Show less
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Pillars Community Services
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United States
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Bilingual Case Manager for Access and Referral
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May 2016 - Dec 2017
Answer incoming intake calls. Complete intake screenings/ assessments. Provide resources for callers that are not able to be served within Pillars' programs and assist them in making community connections. Gather data according to department needs. Maintain intake log and electronic client records in accordance with department policies. Collaborate with other intake staff in processing requests for service. Collaborate with director and staff of Pillars Managed Care Program, Outpatient Mental Health, and SASS/ Crisis Team as needed. Coordinate with community agencies and organizations in the community as needed. Gain knowledge of different public and private insurance coverage accepted within the agency. Maintain records and complete required outcomes protocols in accordance with agency policies. Show less
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Home Depot
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Construction
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700 & Above Employee
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Sales Associate and Cashier
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Feb 2013 - Jun 2016
Provide customer services and organization of store. As a cashier provided fast and accurate customer service and handled money. Provide customer services and organization of store. As a cashier provided fast and accurate customer service and handled money.
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Sarah's Inn
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United States
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Non-profit Organizations
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1 - 100 Employee
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Intervention and Advocacy Intern
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Jan 2016 - Apr 2016
Provide support and intervention for the needs and legal rights of survivors of domestic violence. Provide services through Sarah’s Inn 24-hour crisis line which is a confidential resource for safety planning, obtaining comprehensive information about resources, and gaining emotional support when it is needed most. Provide support and intervention for the needs and legal rights of survivors of domestic violence. Provide services through Sarah’s Inn 24-hour crisis line which is a confidential resource for safety planning, obtaining comprehensive information about resources, and gaining emotional support when it is needed most.
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Subway
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Restaurants
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700 & Above Employee
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Sandwhich Artist
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Jan 2012 - Mar 2012
Prepared ingredients, made sandwiches, baked cookies, cooked soup. Also restocked inventory and displays, cleaned the store, and did customer service on and and off the phone and in person. Handled money, Was Cashier Prepared ingredients, made sandwiches, baked cookies, cooked soup. Also restocked inventory and displays, cleaned the store, and did customer service on and and off the phone and in person. Handled money, Was Cashier
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Monterrey Security
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United States
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Events Services
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300 - 400 Employee
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Event Staff
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Apr 2011 - Jan 2012
Guided people to their seats. Did body and bag checks for security. Guided people to their seats. Did body and bag checks for security.
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Education
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2014 - 2016
Trinity Christian College
Bachelor's degree, Social Work -
2012 - 2014
Moraine Valley Community College
Associate of Arts (A.A.)
Community
