Experience

Deployed

• Philippines
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Care and Advisor Support Specialist

  • Jun 2020 - Present

  • Update and maintain a digital filing system using CRM, Google Sheets, or any data management software. • Write and distribute emails, correspondence, memos, and forms • Act as a point of contact for internal staff, contractors, advisers aligned brokers and external clients • Update and maintain office policies and procedures • Submit and reconcile expense reports • Attend to NZ-based advisers with queries about using the software or errors in the system • Needs to maintain the mailbox and allocate emails to the corresponding department • Attending to client’s inquiries and finding a resolution to any issues (if any) via email or text. • Needs to coordinate with the necessary POC of each department to resolve client inquiries or issues (if any) Show less



Manulife

• Canada
• Insurance
• 700 & Above Employee

• Customer Service Specialist

  • Oct 2018 - Mar 2020

  Contact Center for Canadian Group Benefits: •Handles Extended Health Care, Drugs/Medication, Vision and Dental Benefits/Insurance provided by Employers to their Employees. •Handles claims, enrollment or updates of their contract. Contact Center for Canadian Group Benefits: •Handles Extended Health Care, Drugs/Medication, Vision and Dental Benefits/Insurance provided by Employers to their Employees. •Handles claims, enrollment or updates of their contract.



Transec BPO

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Specialist

  • Sep 2017 - Apr 2018

  Auto Insurance Account: •Handles 25-150 claims per client, like American Family Insurance, Nationwide Insurance, Wawanesa, Gen. Insurance, Chubb Insurance etc. •Dispatching of Independent Appraisers (IA). •Encodes and checks status of claims. •Sends emails/text to IA or vehicle owners for updates and calls them when file is in urgent status. Auto Insurance Account: •Handles 25-150 claims per client, like American Family Insurance, Nationwide Insurance, Wawanesa, Gen. Insurance, Chubb Insurance etc. •Dispatching of Independent Appraisers (IA). •Encodes and checks status of claims. •Sends emails/text to IA or vehicle owners for updates and calls them when file is in urgent status.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Care Advisor

  • Mar 2015 - Mar 2017

  Health Care Account: •Handles Provider's Claims (Status/Process/Medical Coding: CPT, ICD-9 & ICD10 Codes), Appeals & Payment Status •Health Benefits •Knowledgeable with Member’s side of Health & Claims Inquiries also with basic pharmacy benefits of the member health insurance Health Care Account: •Handles Provider's Claims (Status/Process/Medical Coding: CPT, ICD-9 & ICD10 Codes), Appeals & Payment Status •Health Benefits •Knowledgeable with Member’s side of Health & Claims Inquiries also with basic pharmacy benefits of the member health insurance