Experience

ES Broadcast

• United Kingdom
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Sales Administrator

  • Nov 2022 - Present



Melissa & Doug

• United States
• Manufacturing
• 200 - 300 Employee

• Sales Support Administrator

  • Aug 2022 - Oct 2022

  Melissa and Doug is a leading toy manufacturer with a worldwide presence, offering a range of classic wooden toys to crafts, pretend play, and games.In this bilingual role, I supported the French team in their day-to-day operations, and provided a high level of support to our customer in all of their enquiries. The main focus was on order entry, stock management and despatch-issue resolution. Through my contacts with retailers and distributors, I took on advisor consultant duties to advise on product lines, availability, conformity issues and any other queries that may arise.



BusinessBecause

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Sales Administrator

  • Dec 2018 - Jul 2022

  BusinessBecause is an online publisher who offers a variety of digital services to our clients, including editorial content, digital advertising, social media partnerships, email marketing, webinars, lead generation services, and more. My role sees me manage several key aspects of our business:• Sales Administration: I issue all client contracts, manage the saving of proposals and key sales documents. I manage our company's Sales Ledger and input deals into SalesForce and tie up that data for Sales End of Month. I support with any administrative requests from our clients for each sale.• Client accounting: I issue invoicing, coordinate on specific processes on the client side, manage our credit control list and ensure recovery for problem debt. • Ad Operations: I coordinate all display and native advertising activity in the media umbrella, liaise with clients to collect assets, coordinate with the ad ops team to set up campaigns, manage our calendar and pre-empt double bookings, ensure correct pacing week on week and coordinate internally and externally to correct any under delivery.• Project coordination: Following an agile model, I worked closely with our Client Success Manager and Marketing Operations Executive to track start and end dates of all ongoing digital client activity to prevent delays, set project deadlines for editorial, advertising and email marketing activity, and monitor delivery throughout each sponsorship.• Reporting: I gather data and compile delivery reports for our clients for all of our services: editorial content, advertising, email marketing, webinars, lead generation, school profiles and more. On top of these cores, I provide additional support with the creation of emails dedicated client emails and advertising in newsletter, as well as provide office management support. I have lead several process improvement initiatives, including workflow audits, and supported the company through large-scale changes in the Sales structure.



123Send Limited

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Sales Support Administrator

  • Aug 2014 - Dec 2018

  123Hire Limited was a provider of payment solutions on a short term hire basis. In this role, I was responsible for reviewing and implementing orders while ensuring compliance to process. I managed order payments and provide accounting support on incoming payments. Other core responsibilities included liaising with warehouse staff and other departments, dealing with customer enquiries and maintain a strong relationship with internal and external parties, including processing and resolving customer complaints. As Accounts Assistant, I was responsible for invoicing, issuing refunds and providing support to the Finance Controller.Key Contributions:• Created and maintained a centralised and detailed information resource to provide all departments an overview of all sales and logistical details for key events.• Coordinated the handover of Customer Service and Accounting functions during company restructuring and trained existing staff following training plans I created• Wrote and presented five 1-hour training sessions for the Sales team covering specific processes, implementations requirements and procedures with specially created documents to support each topic presented.• Managed monthly meetings with other department managers to discuss recent activity developments and specific issues encountered to improve internal communication.



Iris Theatre

• United Kingdom
• Entertainment
• 1 - 100 Employee

• Assistant Bar Manager

  • Jun 2014 - Aug 2014

  I ensured a quick and efficient service and answer any question from audience members as well as managed the cash box and takings. I was charged with maintaining stocks and purchasing stock when needed. I ensured a quick and efficient service and answer any question from audience members as well as managed the cash box and takings. I was charged with maintaining stocks and purchasing stock when needed.



Lebara Mobile

• Germany
• Information Services
• 1 - 100 Employee

• Customer Service Agent

  • Oct 2013 - Jun 2014

  I provided support to English speaking and French speaking customers by phone, live chat and by email, on a variety of phone service enquiries. I liaised with IT staff to see any technical issues resolved, following up to ensure quality of service. I provided support to English speaking and French speaking customers by phone, live chat and by email, on a variety of phone service enquiries. I liaised with IT staff to see any technical issues resolved, following up to ensure quality of service.

• Assistant Stage Manager

  • Jun 2013 - Sep 2013

  I managed props, set up and reset the stage for every show while respecting health & safety guidelines, and actionned technical cues during the performance. I managed props, set up and reset the stage for every show while respecting health & safety guidelines, and actionned technical cues during the performance.



Geolean

• France
• Business Consulting and Services
• 1 - 100 Employee

• Administrative Assistant

  • Nov 2010 - Jan 2013

  As the sole administrative staff, I fulfilled front office and back office duties I managed all invoicing and bookkeeping functions such as customer invoicing, account payable, maintained payrolls and monthly expenses. I also provided HR support such as assisting with recruiting, managing leaves, sicknesses and accidents in the work place, and assisting employees with any HR related questions. I maintained office supplies, ensured Health and Safety regulations are respected and coordinated facilities upkeep. As the office’s first point of contact, I dealt with a wide array of contacts, from internal staff to suppliers, and prospecting clients meeting with the business. I provided support to the company’s CEO by making travel arrangements, organising visa applications and preparing internal and external meetings.