Experience

Catholic Education Services

• IT Services and IT Consulting
• 1 - 100 Employee

• Administration Officer

  • Oct 2021 - Present



TJ Microsystems

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Sales Administrator / Office Administrator

  • Feb 2012 - Oct 2021

  Responsible for building key long-term client relationships and managing the end-to-end sales process from proposal to order processing to implementation and solution delivery. I am also a key administrator assisting with operations, accounts and service delivery functions to successfully meet client deadlines, create and improve organisational processes and contribute to service excellence. - Provide a high level of customer service to clients and key personnel - Design and propose technical solutions (Microsoft 365 / AAD, On-premises servers, DRP solutions, Networking, Network security, Project works, Audio/Visual conferencing, Asset life-cycle replacements, specialty applications and more) - Senior sales resource, assisting the Technical Account Manager with proposal creations, sales materials and general administrative tasks as and when required - Establish supplier/vendor relationships and maintain key partnerships - Maintain accurate and up to date client records in CRM (Connectwise) - Process orders, generate purchase orders and facilitate receipt of goods, updating records in LOB app (Connectwise) - Assist in dispatching technical resources, ensuring we are meeting SLA's and client expectations - Assist with coordinating internal contractors for in-house maintenance and service requests - Licensing specialist (Experienced with Microsoft SPLA, VLSC, Microsoft 365, Sophos, Trend, VMware, StorageCraft, DUO...) - Non-Profit specialist - assist NGO's with accessing low-cost tech products, software and training via specialty 'Non-Profit' programs (Microsoft Non-Profit, ConnectingUp, Google Ad Grants) Show less