Experience

Argos Multilingual

• United States
• Translation and Localization
• 300 - 400 Employee

• IT Helpdesk Specialist

  • Aug 2021 - Present



Comarch

• Poland
• Software Development
• 700 & Above Employee

• Service Desk

  • Sep 2019 - Jul 2021

  - Diagnosing and resolving a wide range of technical issues over the phone and e-mail - Assisted users having system, software and network problems (via remote desktop) - Referring cases to the second line of support or on-site support - Installing software and drivers - Keeping customers updated as to progress - Managing user accounts (Active Directory) - Diagnosing and resolving a wide range of technical issues over the phone and e-mail - Assisted users having system, software and network problems (via remote desktop) - Referring cases to the second line of support or on-site support - Installing software and drivers - Keeping customers updated as to progress - Managing user accounts (Active Directory)



Krakfin

• Kraków, Woj. Małopolskie, Polska

• IT Support Specialist

  • Feb 2015 - Aug 2019

  - Providing helpdesk support to users of proprietary software - Answering e-mail and telephone enquiries - Reporting bugs and problems (via Jira) - Updating support documentation (instructions and instructional videos) - Providing helpdesk support to users of proprietary software - Answering e-mail and telephone enquiries - Reporting bugs and problems (via Jira) - Updating support documentation (instructions and instructional videos)