Experience

Platinum Bank

• United States
• Banking
• 1 - 100 Employee

• Project Manager

  • May 2022 - Present



Key Community Bank

• United States
• Banking
• 1 - 100 Employee

• AVP Loan Operations

  • Jun 2021 - May 2022



Crown Bank

• United States
• Banking
• 1 - 100 Employee

• Information Security Officer

  • Nov 2018 - Jun 2021



Minnesota Bank & Trust, a division of HTLF Bank

• United States
• Banking
• 1 - 100 Employee

• IT Officer | Site Security Officer | Information Security Officer

  • Oct 2013 - Jun 2018

  • Promoted to deliver technical and administrative support for all network, software, hardware, telecommunications, and third party systems, including installations, maintenance, and upgrades. • Serve as first line of support for staff’s technical questions. • Research and implement new Jack Henry features. • Serve as bank’s Information Security Officer, including oversight/testing/implementation of physical asset security, disaster recovery, and incident response programs. • Ensure bank’s compliance with all statutes and regulations, including FDIC guidelines. • Coached staff to a 98.21% positive outcome on the bank’s annual Social Engineering Phishing test by providing formal cyber security staff training sessions. • Changed phone vendors and systems for 60 users by building and leveraging collaborative, trust-based relationships with telephony vendors. Show less



Signature Bank Minnetonka, MN

• United States
• Banking
• 1 - 100 Employee

• Operations Officer & Security Officer

  • 2011 - 2013

  • Supported CIF 20/20, Vertex, Streamline, and Synergy by updating forms, maintaining standard and custom reports, coordinating annual releases, and reviewing current policies / procedures.• Performed year-end processing in Jack Henry and timely filed tax documents.• Ensured delivery of world-class customer service to customers by comprehensively overseeing the accuracy and timely processing/posting of all deposits and loan transactions.• Verified the establishment and ongoing adherence to policies, procedures, and internal controls.• Led the cost-effective, efficient, and timely completion of daily and month-end processing.• Managed the daily settlement process.• Successfully transformed an employee’s performance from substandard to high-performing.• Significantly improved long-term retention by creating a comprehensive new employee onboarding program. Show less

• Sr. Operations Supervisor | Sr. Operations Representative | Operations Representative

  • 2003 - 2011

  • Reconciled settlement and general ledger accounts.• Administered accounts payable.• Developed custom month-end reports.• Maintained, changed, and updated CIF 20/20 applications, loan and deposit platform, and teller systems.• Rose, through multiple promotions, to bank’s senior operations supervisor.• Commended for performance management excellence.• Played key role in the successful transformation of bank’s security program.