Experience

OrthoNet LLC

• United States
• 1 - 100 Employee

• Contract Assistant

  • May 2016 - Present

  Review, create, and process authorizations for patients seeking Physical, Occupational and Speech therapy Copy, log and scan supporting documentation Support Contract Admin Supervisor with daily operational functions Ability to adhere to confidential and sensitive information Instrumental in assisting to train new Contract Assistants on the Health First team Review, create, and process authorizations for patients seeking Physical, Occupational and Speech therapy Copy, log and scan supporting documentation Support Contract Admin Supervisor with daily operational functions Ability to adhere to confidential and sensitive information Instrumental in assisting to train new Contract Assistants on the Health First team



Cavalry Portfolio Services

• Financial Services
• 100 - 200 Employee

• Resolution Specialist

  • Oct 2012 - Feb 2016

  Effectively managed a high-volume of inbound and outbound customer calls regarding delinquent accounts Managed calls effectively and efficiently in a complex, fast-paced and challenging call center environment Escalated issues to management personnel to ensure customer satisfaction Mentored and trained new Resolution Specialist to contribute to the companies culture Continuously met or exceeded company goals by prioritizing and resolving unpaid accounts Effectively managed a high-volume of inbound and outbound customer calls regarding delinquent accounts Managed calls effectively and efficiently in a complex, fast-paced and challenging call center environment Escalated issues to management personnel to ensure customer satisfaction Mentored and trained new Resolution Specialist to contribute to the companies culture Continuously met or exceeded company goals by prioritizing and resolving unpaid accounts



New York Medical College

• United States
• Higher Education
• 700 & Above Employee

• Medical Assistant

  • Aug 2011 - Jan 2012

  Upheld confidentiality of patient information Recorded patients medical history, vital statistics and test results in medical records Assisted providers during examinations and treatments Greeted patients, Obtained authorizations for medications, answered phones and filed Upheld confidentiality of patient information Recorded patients medical history, vital statistics and test results in medical records Assisted providers during examinations and treatments Greeted patients, Obtained authorizations for medications, answered phones and filed



Hudson Valley Bank now Sterling National Bank

• United States
• Banking
• 1 - 100 Employee

• Bank Teller

  • Sep 2009 - Jan 2011

  Opened and closed the branch, cash management, provided exceptional customer service by cashing checks and making deposits Maintained friendly and professional customer interactions Opened and closed the branch, cash management, provided exceptional customer service by cashing checks and making deposits Maintained friendly and professional customer interactions



TD

• Pakistan
• Technology, Information and Media
• 1 - 100 Employee

• Assistant Head Teller

  • Jan 2007 - Jan 2009

  Executed customer transactions, including deposits, withdrawals, money orders and checks Organized, stocked and maintained the Teller window Rapidly and efficiently prepared customer and ATM cash and change orders Maintained friendly and professional customer interactions as well as sustained a work situation which stimulated the growth of individuals Executed customer transactions, including deposits, withdrawals, money orders and checks Organized, stocked and maintained the Teller window Rapidly and efficiently prepared customer and ATM cash and change orders Maintained friendly and professional customer interactions as well as sustained a work situation which stimulated the growth of individuals