Experience

Mercaux

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Customer Success Manager

  • Aug 2022 - Present

  • Ensured successful implementation and adoption of Mercaux products across a number of retail clients including premium fashion brands and big international brands like Supersports and Tendam group. • Developed strong relationships with customers to understand their business needs, answer queries and provide solutions to their challenges.• Collaborated with cross-functional teams, including product and tech departments to ensure customer satisfaction. (e.g.: proactively identifying and reporting bugs and product improvements)• Owned product marketing activities: developed client- facing product material and managed client release communications in different languages.• Organized webinars and preparation for the launch of new modules and stores. Show less

• Junior Customer Success and Sales Executive

  • Feb 2021 - Jul 2022

  • Enriched client's app content with rules, badge, look creations and weekly mapping updates.• Managed Spanish communications (localization of marketing campaigns, product communications, case studies and pagers etc)• Assisted in the preparation of sales assets for RFP, such as sales videos, decks, landing pages etc.• Supported client in daily needs ensuring their satisfaction with the product and service.



Prelude Events

• Spain
• Events Services
• 1 - 100 Employee

• Event Planner Assistant

  • Oct 2019 - Feb 2020

  • Provided support in Event Planning • Identified, negotiated and managed the most suitable suppliers for each event (hotels, restaurants, venues). • Been complimented by my supervisor by creating visual presentations for client’s proposals offering a differential value and highlighting the creativity and activities presented. • Prioritized work and being autonomous in order to meet the different deadlines • Managed internal communication and redesigned the weekly newsletters • Created event collateral (welcome packs, departure letters, useful information, badges menus). Prelude Events with over 20 years of accumulative event management experience, destination expertise, event design and logistics. Specialized in private events, congress logistics and design, and the creation and operation of unique programs for Corporate Meetings and Incentives as well as Product Launch and Special interest Programs. Show less



ACEGAL

• Spain
• Construction

• Assistant Project Manager

  • Apr 2018 - Jul 2018

  • Worked on the whole organization of the official reception • Defined and developed detailed project plans. • Ensured project resource availability and allocated them. • Maintained relationships with third parties/suppliers for the execution of projects. • Coordinated production the day of the event. • Worked on the whole organization of the official reception • Defined and developed detailed project plans. • Ensured project resource availability and allocated them. • Maintained relationships with third parties/suppliers for the execution of projects. • Coordinated production the day of the event.



Ibis Luton Airport Hotel

• Assistant Manager

  • Jun 2017 - Aug 2017

  • Developed competencies and deepened my knowledge of all departments. • Managed and coordinated the preparation of meeting rooms. • Executed a new idea to increase employees satisfaction by creating a comfortable restroom: • Created budgets & established relationships with suppliers. • Coordinated the development of the project. • Developed competencies and deepened my knowledge of all departments. • Managed and coordinated the preparation of meeting rooms. • Executed a new idea to increase employees satisfaction by creating a comfortable restroom: • Created budgets & established relationships with suppliers. • Coordinated the development of the project.



Voodoo Events

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Event Promoter

  • Oct 2016 - Jun 2017

  • Developed communication skills in a multicultural environment • Demonstrated selling skills in social events • Developed communication skills in a multicultural environment • Demonstrated selling skills in social events



Hotel Ginebra Barcelona

• Spain
• Hospitality
• 1 - 100 Employee

• Internship in Sales and Customers Relationship

  • May 2016 - Jul 2016

  • Handled front desk queries such as checking in-out hotel residents. • Dealt with administrative duties, client billing, authorizing online payments, telephone queries, emails, and reservations. • Increased selling and promotion of services such as private tours/ activities by creating a brochure. • Demonstrated good customer service and received positive comments from the clients and my manager. • Handled front desk queries such as checking in-out hotel residents. • Dealt with administrative duties, client billing, authorizing online payments, telephone queries, emails, and reservations. • Increased selling and promotion of services such as private tours/ activities by creating a brochure. • Demonstrated good customer service and received positive comments from the clients and my manager.