Celia Otero

Incidence Coordinator at Destinia
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Contact Information
us****@****om
(386) 825-5501
Location
Madrid, Community of Madrid, Spain, ES
Languages
  • Spanish Native or bilingual proficiency
  • English Full professional proficiency
  • German Full professional proficiency
  • French Elementary proficiency
  • Portuguese Elementary proficiency

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Credentials

  • Deutsch C2 Niveau
    Escuela Oficial de Idiomas
    Jun, 2023
    - Nov, 2024
  • Big Think
    Cámara de Comercio, Industria y Servicios de Madrid
    Apr, 2023
    - Nov, 2024
  • English C2 level
    Escuela Oficial de Idiomas
    Jun, 2022
    - Nov, 2024
  • Coronavirus. Conocimientos básicos y medidas de prevención
    OTP Oficina Técnica de Prevención
    Jul, 2020
    - Nov, 2024
  • Portuguese A2 Level
    Erasmus+ OSL
    Aug, 2019
    - Nov, 2024
  • Deutsch B2 Niveau
    Tandem Köln - – Internationale Sprachschule, Köln, Deutschland
    Aug, 2018
    - Nov, 2024
  • Deutsch C1 Niveau
    did deutsch-institut
    Aug, 2017
    - Nov, 2024
  • Tourist Entertainment Introduction
    Acttiv Leisure Projects S.L.
    Jun, 2017
    - Nov, 2024
  • Mitos Clásicos y Mundo Actual
    Universidad Carlos III de Madrid
    Mar, 2017
    - Nov, 2024
  • Monitor de Actividades Turísticas
    Divulgación Dinámica S.L.
    Feb, 2017
    - Nov, 2024
  • Velázquez en el Museo del Prado
    Museo Nacional del Prado
    Jan, 2017
    - Nov, 2024
  • Monitor de Ocio y Tiempo Libre
    Asociación La Quintana, Escuela de Animación Juvenil y Tiempo Libre Caracuel
    Jul, 2016
    - Nov, 2024
  • Educación y Museos
    Universidad de Murcia
    Feb, 2016
    - Nov, 2024

Experience

  • Destinia
    • Spain
    • Travel Arrangements
    • 100 - 200 Employee
    • Incidence Coordinator
      • Feb 2023 - Present

      - Daily incidences monitoring in Hotel Bookings Department in teams of Spain, Egypt and Brazil.- Supervision and control of incidences for pre-arrival and on spot bookings (Destinia Group and brands such as Wozozo, Tor Travel, Onlinetravel....).- Communication with partners to manage incidences.- Drafting of monthly and annual incidence reports: reasons, consequences, measures taken, solutions, evolution of incidences in the department, incidences of other departments involved...- Continuous communication with coordinators and managers. Show less

    • Travel Agent with English and German
      • Nov 2021 - Feb 2023

      - Customer service in Spanish, English and German in all markets (Destinia Group, and brands such as Wozozo, Tor Travel and Onlinetravel).- Incident management for pre-arrival and on spot bookings.- Support in the management of reservations for German-speaking clients in other departments.- Management of vouchers and coupons for hotel booking customers.- Collaboration in the selection process for the recruitment of new agents (interviews in German).

  • Inhispania
    • Education Administration Programs
    • 1 - 100 Employee
    • Student assistant and Activities Coordinator
      • Jul 2019 - Dec 2021

      - Administration: information, bookings, sales, payments, international students assistance. - Community manager: creating corporative content and managing social media platforms. - Coordinating activities in Madrid and other cities (booking, guide, organization). - Supervising trainee's tasks. - Customer service in front-desk and back-desk (phone, WhatsApp, email...). - Administration: information, bookings, sales, payments, international students assistance. - Community manager: creating corporative content and managing social media platforms. - Coordinating activities in Madrid and other cities (booking, guide, organization). - Supervising trainee's tasks. - Customer service in front-desk and back-desk (phone, WhatsApp, email...).

  • ASOCIACION 2001
    • Spain
    • Travel Arrangements
    • 1 - 100 Employee
    • Monitor of Leisure and Free Time
      • Jul 2018 - Jul 2019

      - Organizing activities. - Caring for and assisting children and teenagers. - Organizing activities. - Caring for and assisting children and teenagers.

  • Erasmus Lisboa
    • Portugal
    • Education Management
    • Sales and Marketing Department
      • Mar 2019 - Jun 2019

      - Administration and sales. - Creating corporate content and social media platforms. - Managing social networks. - Customer service. - Supervising and organizing accommodations for Erasmus students. - Administration and sales. - Creating corporate content and social media platforms. - Managing social networks. - Customer service. - Supervising and organizing accommodations for Erasmus students.

  • CASAS Shoes
    • Spain
    • Retail
    • 1 - 100 Employee
    • Salesperson in stock and store
      • Jul 2017 - Jun 2018

      - Selling products and accessories. - Managing stock. - Cleaning and organizing store. - Selling products and accessories. - Managing stock. - Cleaning and organizing store.

  • MERIDIANO 0 OCIO Y AVENTURA SL
    • Spain
    • Tour Guide and Monitor of Leisure and Free Time
      • Apr 2017 - Mar 2018

      - Organizing and guiding youth people groups in Madrid and surrounding areas. - Organizing activities. - Caring for and assisting teenagers. - Organizing and guiding youth people groups in Madrid and surrounding areas. - Organizing activities. - Caring for and assisting teenagers.

  • Escuela de Tiempo Libre Caracuel
    • Villamanín, León
    • Training as a Monitor of Leisure and Free Time
      • Jul 2016 - Jul 2016

      - Organizing activities. - Caring for and assisting children and teenagers. - Organizing activities. - Caring for and assisting children and teenagers.

  • Premium Incoming DMC
    • Spain
    • Travel Arrangements
    • 1 - 100 Employee
    • Sales and Marketing Department
      • Feb 2016 - May 2016

      - Managing database with CRM Salesforce system. - Supporting in the design and corporate material in various formats. - Creating content for posts on social networks and the corporate web. - Creating incentive travel programs in PPT format. - Comparing prices and analyses. - Supporting operational managing reservations. - Managing database with CRM Salesforce system. - Supporting in the design and corporate material in various formats. - Creating content for posts on social networks and the corporate web. - Creating incentive travel programs in PPT format. - Comparing prices and analyses. - Supporting operational managing reservations.

  • Zena Alsea
    • Spain
    • Hospitality
    • 1 - 100 Employee
    • Waitress
      • Jul 2015 - Aug 2015

      - Customers service in different areas of the restaurant: bar and hall. - Managing stock. - Customers service in different areas of the restaurant: bar and hall. - Managing stock.

Education

  • Universidad Complutense de Madrid
    Grado, Turismo
    2012 - 2016
  • IES Hotel Escuela de la Comunidad de Madrid
    Técnico Superior en Guía, Información y Asistencias Turísticas, Turismo, ocio y naturaleza
    2017 - 2019
  • Universidad Nacional de Educación a Distancia - U.N.E.D.
    Historia de España
    2020 - 2021

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