CSA Level II

• Sep 2021 - Present

Front Office Coordinator

• Nov 2020 - Oct 2021

Client Service Representative

• Nov 2019 - Nov 2020

Spanish Interpreter

• Apr 2017 - Jan 2019

Facilitated communication between several businesses and their Spanish speaking clientele. Facilitated communication between several businesses and their Spanish speaking clientele.

4-40 Licensed Insurance Customer Service Representative

• Oct 2014 - May 2016

• Ensured that customers made buying decisions armed with the right amount of information• Developed sales of property and casualty insurance lines mostly focused on personal vehicle insurance while using cross selling techniques.• Processed policy changes and payments per customer's requests.• Offered information about price quotes to prospective customers.• Maintained strong clientele relationship with customers. • Ensured that customers made buying decisions armed with the right amount of information• Developed sales of property and casualty insurance lines mostly focused on personal vehicle insurance while using cross selling techniques.• Processed policy changes and payments per customer's requests.• Offered information about price quotes to prospective customers.• Maintained strong clientele relationship with customers.

Employment Security Representative

• Jan 2008 - May 2014

• Interviewed benefits recipients at specified intervals to certify their eligibility for continuing benefits.• Interpreted and explained information such as eligibility requirements, application details, payment methods, and applicants' legal rights.• Initiated procedures to grant, modify, deny, or terminate assistance, or referred applicants to other agencies for assistance.• Compiled, recorded and evaluated personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.

Receptionist/Administrative Assistant

• Mar 2007 - Dec 2007

• Opened and closed business daily.• Made sure all contracts were properly filled and processed.• Gathered all necessary documentation per banks requirements.• Performed basic accounts payable and receivable.• Notarized all power of attorney for tittle purposes.• Managed vehicle inventory and ensured all vehicles were properly serviced once purchased.• Managed all employees’ schedules and timesheets. • Opened and closed business daily.• Made sure all contracts were properly filled and processed.• Gathered all necessary documentation per banks requirements.• Performed basic accounts payable and receivable.• Notarized all power of attorney for tittle purposes.• Managed vehicle inventory and ensured all vehicles were properly serviced once purchased.• Managed all employees’ schedules and timesheets.

Assistant Store Manager

• Oct 2005 - Mar 2007

• Assisted the Store Manager in motivating and inspiring the team to achieve store productivity goals.• Assisted recruiting and hiring appropriately to ensure the store was fully staffed at all times.• Effectively managed store operations, ensured consistency and compliance.• Achieved the first one hundred percent customer satisfaction during the monthly secret shopper test for the store. • Assisted the Store Manager in motivating and inspiring the team to achieve store productivity goals.• Assisted recruiting and hiring appropriately to ensure the store was fully staffed at all times.• Effectively managed store operations, ensured consistency and compliance.• Achieved the first one hundred percent customer satisfaction during the monthly secret shopper test for the store.

Reservations Agent

• Apr 2005 - Aug 2006

• Made and confirmed reservations.• Greeted, registered, and assigned rooms to hotel's guests.• Verified customers' credit, and established how the customer would pay for the accommodation.• Contacted housekeeping or maintenance staff to handle guests’ requests. • Made reservations for patrons, such as for dinner, spa treatments or others. • Provided information about local features, such as shopping, dining, nightlife, or recreational destinations.• Received, stored, or delivered luggage or mail.

Executive Assistant

• Mar 1999 - Apr 2004