Experience

PNC Bank, National Association

• United States
• Banking
• 100 - 200 Employee

• Mortgage Customer Service Representative

  • Mar 2021 - Present

  Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners. Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served. Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues. Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions. Documents customer interactions and completes service requests to minimize customer effort or additional action. Show less



ERC (Enhanced Resource Centers)

• United States
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Employee Engagement Liason

  • Apr 2019 - Aug 2019

  Communicate and reinforce the company’s culture to ensure a high level of employee engagementParticipate in developing a comprehensive communications strategy for all initiativesLeverage internal communication vehicles to ensure employee awareness, understanding, and participation in programsIdentify process improvement related to increasing engagement and building the best place to workDevelop plans and strategies to increase participation and engage our whole employee communityLead employee surveys, collect responses, assist with in-depth data analysis, and publish reports as appropriateCoordinate details of events such as conferences, birthdays, anniversaries, charity events, business meetings, employee appreciation events, and holidaysCoordinate and monitor event timelines and ensure deadlines are met. Create company literature and other forms of communicationCreate electronic promotional materialsWrite, edit, proof, and revise communicationsWork with manager and department heads to determine event budget and ensure budget is maintained Show less

• Mortgage Customer Service Representative

  • Sep 2018 - Apr 2019

  Handling inbound customer service and sales inquiriesMeeting a high level of customer satisfaction by resolving mortgage questions in an efficient and timelymannerProcessing one-time paymentsUsing provided web tools to provide sufficient, competent service



Amazon

• United States
• Software Development
• 700 & Above Employee

• CSA

  • Aug 2017 - Sep 2018

  Handling customer service calls Inputting data into systems Using provided web tools to provide sufficient, competent service Handling customer service calls Inputting data into systems Using provided web tools to provide sufficient, competent service



Dollar Tree Stores

• Retail
• 700 & Above Employee

• Store Set Up Coordinator

  • May 2016 - May 2017

  Handle multiple clerical tasks (e.g., data entry, filing, and billing) as the coordinator. Apply for business licenses, set up utilities, and work in coordination with project managers to open, close and relocate stores. Coordinated with city employees when needed on approvals Handle multiple clerical tasks (e.g., data entry, filing, and billing) as the coordinator. Apply for business licenses, set up utilities, and work in coordination with project managers to open, close and relocate stores. Coordinated with city employees when needed on approvals



Bryant & Liburd

• Saint Kitts and Nevis

• Legal Secretary

  • Jul 2009 - Jan 2013

  Handled multifaceted clerical tasks (e.g., data entry, filing, and billing) as the legal secretary. Liaison between the office and our clients’ offices. Trusted associate known for a “can-do” attitude, flexibility, and high-quality work. Handled multifaceted clerical tasks (e.g., data entry, filing, and billing) as the legal secretary. Liaison between the office and our clients’ offices. Trusted associate known for a “can-do” attitude, flexibility, and high-quality work.