Experience

The Nichols Accounting Group P.C.

• United States
• Accounting
• 1 - 100 Employee

• Client Experience Division Manager

  • May 2022 - Present

  • Primary lead and support for Client Experience Team. Client communication excellence, managing deadlines, signatures and filings, client payment processing, meeting/event scheduling, meals and supplies, and overall office management. Supervise employees and assessed performances to determine training needsand define accurate plans for improving performance• Facilitate weekly CX meetings for training, coaching and problem solving• Onboard, train, coach and develop Client Experience team• Project management of office space, furniture, IT• Assists with development of marketing strategies social media, graphic design and other areas of marketing and communications. Show less

• Chair of Culture Council

  • Jun 2022 - Present

  •Leads the monthly meetings, collaborates with the members to plan and execute events, committees, and projects. •Guides the Culture Council to be at the highest and best use to the company. •Established procedure manual• Event Coordination

• Culture Council Member

  • May 2021 - Present