Celeste Joan Labayen
Renewal Coordinator at IAPMO R&T- Claim this Profile
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English Native or bilingual proficiency
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Tagalog Native or bilingual proficiency
Topline Score
Bio
Credentials
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AAPC Certification of Completion: Medical Terminology
American Association of Professional CodersApr, 2015- Nov, 2024 -
Certified Outpatient Coder
American Association of Professional CodersJun, 2015- Nov, 2024 -
AAPC Certification of Completion: Anatomy
American Association of Professional Coders
Experience
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IAPMO R&T
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United States
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Construction
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1 - 100 Employee
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Renewal Coordinator
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Jan 2023 - Present
• Administrative review of file maintenance applications, which includes but not limited to the following: review completeness of submitted application packet (forms, test reports, payment, etc.), review account status for good standing, and notating any items to bring to the reviewing engineer’s attention. • Issues credit memos per client’s requests of removal of items at during renewal period or for applicable discount • Administrative duties for the Environmental Protection Agency – WaterSense certification program: Issue certificate of listings, working closely with the government officials by coordinate monthly submittals to EPA and facilitate violations and/or issues between WaterSense Partners and EPA. • Ability to issue maintenance certificates in both Product Listing Management and Environmental Protection Agency certificate platforms. • Provide customer service to clients with questions regarding application content, invoices, investigates any discrepancies regarding information on or within the account, and any other certification inquiries. • Maintain all applicable databases for special pricing and discounts. • Must understand pricing structure of all offered programs and variable fees to assess accordingly. Ensures copies of all pertinent documents are placed in the listees’ files in the manner defined in IAPMO R&T procedures. • Ability to backup any administrative function in the department in the absence of his/her colleagues in the department. • Effectively assist internal and external customers, both verbally and in writing • Contributes as one of the department’s team players for various projects. • Listens to instructions and executes based on instructions given. • Communicates effectively. • Assists the Supervisor or Department Leader in various projects as directed. • Collaborates with other departments to ensure appropriate inclusiveness. Show less
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Data Entry Clerk
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Apr 2022 - Jan 2023
● Receives incoming payments and upload appropriate documentation into applicableapplication(s).● Updating specified fields to release applications to proceed through workflow.● Inquires unresolved funds by contacting clients for payment remittances.● Confirms renewal forms are complete, and/or payments are received.● Prepare documents to create application(s) by assigning application numbers based on specified criteria.● Organize initial entries into the database, by completing specific fields template with accuracy, to allow technical staff to begin their review process based on invoices/application and per department procedure.● Scans supporting documentation for the application and upload it into the appropriate file in the database/server.● Gather information to conduct collections of outstanding invoices.● Establishes “Cancel” and “Reinstate” applications according to the department procedures.● Process incoming Continuance Compliance test reports into the customer files.● Recording test report information into the database/server.● Prepares and mail/email outgoing renewal packets and monthly notices.● Assists the Accounts Coordinator with reviewing incoming applications, issuance of invoices (and/or addendum/credits) and compiling of supporting documentation.● Ensures copies of all pertinent documents are placed in the listees’ files in the manner defined in IAPMO R&T procedures● Assists the Certification Office Manager in various projects as directed. Show less
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Kensington and Associates
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Murrieta, California, United States
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Administrative Clerk
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Sep 2021 - Mar 2022
● Provide assistance to staff, managers, and senior-level officers as needed ● Create, prepare, and deliver reports to various departments. ● Receive and forward communications to different staff and departments. ● Perform clerical duties, such as filing, faxing, answering phone calls, and responding to emails. ● Screening phone calls and routing callers to the appropriate party. ● Maintain polite and professional communication via phone, e-mail, and mail. ● Anticipate the needs of others in order to ensure their seamless and positive experience. ● Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; and verifying receipt of supplies. ● Keeps equipment operational by following manufacturer instructions and established procedures. Show less
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Remote Assistant
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Sep 2015 - Sep 2021
● Performs various clerical duties for individuals and small businesses. ● Copywriting, business correspondence and attending to emails. ● Acts as a liaison between client and clients' consumers anticipating needs and ensuring client satisfaction. ● Handles scheduling, payments and consumer complaints with professional grace. ● Performs various clerical duties for individuals and small businesses. ● Copywriting, business correspondence and attending to emails. ● Acts as a liaison between client and clients' consumers anticipating needs and ensuring client satisfaction. ● Handles scheduling, payments and consumer complaints with professional grace.
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DoorDash
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United States
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Software Development
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700 & Above Employee
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Delivery Driver
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Mar 2019 - Sep 2020
● Consistently received excellent customer feedback ● Picked up and delivered requested food orders ● Selected the most efficient routes in compliance with delivery instructions ● Answered customer questions ● Verified contents of order ● Consistently received excellent customer feedback ● Picked up and delivered requested food orders ● Selected the most efficient routes in compliance with delivery instructions ● Answered customer questions ● Verified contents of order
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Alorica
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United States
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Outsourcing/Offshoring
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700 & Above Employee
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Customer Service Representative
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Aug 2016 - Nov 2016
● Handled 50+ customer interactions a day, giving detailed, personalized and polite service to ensure customer retention and satisfaction ● Resolved customers billing disputes ● Offer customer support through phone, email, online chat and social media ● Maintain and update customer information ● Calmly resolve and de-escalate any issues and send to supervisor if needed ● Handled 50+ customer interactions a day, giving detailed, personalized and polite service to ensure customer retention and satisfaction ● Resolved customers billing disputes ● Offer customer support through phone, email, online chat and social media ● Maintain and update customer information ● Calmly resolve and de-escalate any issues and send to supervisor if needed
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John DeRoy, DC
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San Francisco Bay Area
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Office Manager
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Dec 2013 - Sep 2015
● Greeted and registered patients ● Responded to incoming calls and provided information and assistance to caller ● Ensured the cleanliness and sanitation of exam room and equipment ● Filed and retrieved patient records ● Scheduled appointments ● Maintained patient accounts by obtaining, recording and updating personal and financial information ● Verified patients’ eligibility and claims status with insurance agencies ● Completed charge reviews, submitted claims, posted payments and issued billing statements Show less
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Five Star Adult Medical Day Care Center
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Linden, NJ
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Administrative Assistant/ Receptionist
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Feb 2009 - Nov 2013
● Answered telephones and directed calls to appropriate staff ● Scheduled and confirmed patient appointments ● Ensured availability of information by filing and retrieving patient records ● Welcomed patients and visitors by greeting in person or on the telephone ● Prepared patient charts, pre-admissions and consent forms as necessary ● Responsible for the accurate management of facility records in concurrence to the New Jersey Health Department guidelines ● Dispatched vehicle and ensured the timely arrival and departure of clients ● Verified patients’ eligibility with insurance agencies ● Assisted medical biller with insurance claims issues Show less
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Education
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2003 - 2009
New Jersey City University
Psychology -
St. Dominic Academy
High School
Community
