Experience

Office of Technology and Solutions Integration

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Quality Management Analyst

  • Jul 2021 - Present

  The California Healthcare Eligibility, Enrollment, and Retention project for the Health Benefits Exchange (CovCA) is a consolidated system that supports users and streamlines resources to enable businesses and individuals to research, compare, check eligibility for, and purchase health coverage. The California Healthcare Eligibility, Enrollment, and Retention project for the Health Benefits Exchange (CovCA) is a consolidated system that supports users and streamlines resources to enable businesses and individuals to research, compare, check eligibility for, and purchase health coverage.



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• QA and Facilities

  • May 2020 - Jul 2021

  CalHEERS project CalHEERS project



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Facilities

  • Jun 2019 - May 2020

  CalHEERS project CalHEERS project



Summit Comm Inc

• Rocklin, California

• Internal Operations

  • Feb 2019 - Jun 2019



Delegata

• United States
• Business Consulting and Services
• 1 - 100 Employee

• PMO Support Specialist

  • May 2016 - Jan 2019

  Program Management Office Summary: Support for contract management, financials, accounts receivable and invoicing, research, and analysis. • Created and maintained project worksheets, reports, invoices, and documentation, project coordination. • Project management tracking and deliverables support, including tutorials for clients using Snagit video capturing/editing technology and Nuance PDF software, assistance with final deliverable presentation in Nuance and PowerPoint, editing and… Show more Program Management Office Summary: Support for contract management, financials, accounts receivable and invoicing, research, and analysis. • Created and maintained project worksheets, reports, invoices, and documentation, project coordination. • Project management tracking and deliverables support, including tutorials for clients using Snagit video capturing/editing technology and Nuance PDF software, assistance with final deliverable presentation in Nuance and PowerPoint, editing and formatting documents. • Problem identification, developing or identifying alternate solutions. • Contract management, adherence, analysis, budgeting, and language comprehension. Adherence to CMAS and MSA requirements and assisting with RFO/RFP/IFB creation and analysis. • Contract content research, company research, best practices research, technical research, product research, project research. • Invoicing and financial spreadsheets. • Time tracking and approval, resource management. • Creating and editing project task acceptance and expectation documents. • Addressed and answered inquiries on contracts, financials, resource management, etc. • Maintained communications with local and international clients, including State of California departments (Caltrans, CalPERS, CDCR, DMHC, DHCS, CPUC, CalSTA, JCC) and agencies in the Kingdom of Saudi Arabia. - Accounting: Accounts receivable, QuickBooks, NDA conformance, Reporting. - Quality Assurance: Editing and formatting official documents to compliance. - Recruiting: Resource management, tracking, qualifications matrices, interviews, resume screening, inbound and outbound call management. - Executive Assistance: Managed multiple calendars, followed up on action items, anticipated needs, subject matter research. - Customer Service: Front desk coverage, as needed; event planning and execution; hospitality assurance Show less Program Management Office Summary: Support for contract management, financials, accounts receivable and invoicing, research, and analysis. • Created and maintained project worksheets, reports, invoices, and documentation, project coordination. • Project management tracking and deliverables support, including tutorials for clients using Snagit video capturing/editing technology and Nuance PDF software, assistance with final deliverable presentation in Nuance and PowerPoint, editing and… Show more Program Management Office Summary: Support for contract management, financials, accounts receivable and invoicing, research, and analysis. • Created and maintained project worksheets, reports, invoices, and documentation, project coordination. • Project management tracking and deliverables support, including tutorials for clients using Snagit video capturing/editing technology and Nuance PDF software, assistance with final deliverable presentation in Nuance and PowerPoint, editing and formatting documents. • Problem identification, developing or identifying alternate solutions. • Contract management, adherence, analysis, budgeting, and language comprehension. Adherence to CMAS and MSA requirements and assisting with RFO/RFP/IFB creation and analysis. • Contract content research, company research, best practices research, technical research, product research, project research. • Invoicing and financial spreadsheets. • Time tracking and approval, resource management. • Creating and editing project task acceptance and expectation documents. • Addressed and answered inquiries on contracts, financials, resource management, etc. • Maintained communications with local and international clients, including State of California departments (Caltrans, CalPERS, CDCR, DMHC, DHCS, CPUC, CalSTA, JCC) and agencies in the Kingdom of Saudi Arabia. - Accounting: Accounts receivable, QuickBooks, NDA conformance, Reporting. - Quality Assurance: Editing and formatting official documents to compliance. - Recruiting: Resource management, tracking, qualifications matrices, interviews, resume screening, inbound and outbound call management. - Executive Assistance: Managed multiple calendars, followed up on action items, anticipated needs, subject matter research. - Customer Service: Front desk coverage, as needed; event planning and execution; hospitality assurance Show less



Private

• Sacramento, California Area

• Japanese Tutor

  • Jun 2015 - Dec 2016

  • Lesson planning, concise instruction, correcting/editing and grading. • Foundation-building, adult education. • Research, analysis, testing. Assessment, coaching. • Lesson planning, concise instruction, correcting/editing and grading. • Foundation-building, adult education. • Research, analysis, testing. Assessment, coaching.



Whitney Oaks Care Center

• Carmichael, CA

• Activities and Life Enrichment

  • Aug 2013 - Aug 2015

  • File management, documentation and report preparation. • Inventory management, including ordering, sorting, recording. • Identifying problems, implementing solution or defining an alternative course of action, monitoring results. • Customer service and retention, emergency response support. • Event planning, coordination, management, and public speaking. • Research, state and federal law (including HIPAA) compliance, data entry and analysis. • File management, documentation and report preparation. • Inventory management, including ordering, sorting, recording. • Identifying problems, implementing solution or defining an alternative course of action, monitoring results. • Customer service and retention, emergency response support. • Event planning, coordination, management, and public speaking. • Research, state and federal law (including HIPAA) compliance, data entry and analysis.



Right at Home

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Caregiver

  • Feb 2012 - May 2013

  • Research, analysis, data entry and analysis, reporting/evaluation, scheduling, inbound/outbound calling, quality assurance. • Event planning, progress evaluation, specifically assigned difficult customers, infection control, communication liaison, physical/emotional assistance. • Routine care, housekeeping, meal prep, hygiene, transportation, medical reminders • Research, analysis, data entry and analysis, reporting/evaluation, scheduling, inbound/outbound calling, quality assurance. • Event planning, progress evaluation, specifically assigned difficult customers, infection control, communication liaison, physical/emotional assistance. • Routine care, housekeeping, meal prep, hygiene, transportation, medical reminders



Reliable Places

• United States
• Technology, Information and Internet

• Sales Associate

  • Jan 2012 - Jun 2012

  • Sales, account acquisition & retention, call center, customer support, lead generation to help expand nationally, networking. • Data entry and analysis, documentation, follow-up, clerical, employee training, multitasking, editing, spreadsheets, recruiting • Sales, account acquisition & retention, call center, customer support, lead generation to help expand nationally, networking. • Data entry and analysis, documentation, follow-up, clerical, employee training, multitasking, editing, spreadsheets, recruiting



University of California, Irvine Claire Trevor School of the Arts

• United States
• Higher Education
• 1 - 100 Employee

• Volunteer

  • Sep 2009 - Jun 2012

  • Public relations, recruiting, office administration, team supervision, team training, clerical, data entry, documentation, distribution, written/oral communication, researching, analysis, networking, editing. • Site set-up and destruction, usher, stage hand, sound assistant, stage lighting and maintenance, courier work, stage management. • Public relations, recruiting, office administration, team supervision, team training, clerical, data entry, documentation, distribution, written/oral communication, researching, analysis, networking, editing. • Site set-up and destruction, usher, stage hand, sound assistant, stage lighting and maintenance, courier work, stage management.



Darlene O'Brien (Society for the Blind)

• Rocklin, CA

• Personal Assistant

  • 2008 - 2008