Experience

Steed Construction, Inc.

• United States
• Construction
• 1 - 100 Employee

• Executive Assistant

  • Sep 2015 - Present

  Answering and directing telephone calls, multiple linesGathering, sorting and delivering mailGathering and Tracking Compliance for all SubcontractorsGathering and Compiled all Close Out DocumentsAssisting Project Managers, Contract Manager and Project Engineers Answering and directing telephone calls, multiple linesGathering, sorting and delivering mailGathering and Tracking Compliance for all SubcontractorsGathering and Compiled all Close Out DocumentsAssisting Project Managers, Contract Manager and Project Engineers



Connexion Point (cXp)

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Quality Analyst

  • Aug 2012 - Sep 2015

  Monitored 12-17 inbound Medicare sales enrollment calls per day, ensuring compliance toMedicare rules and expectations and adherence to the outlined Quality standards set by CoventryHealthcare.Provided coaching notes to be shared with the individual phone representatives by theirrespective Supervisor.Helped identify best practices as well as areas of needed training for both individuals and teams.Delivered recognition cards to representatives who scored perfect calls to bolster morale.