Customer Experience Manager

• Aug 2021 - Present

Product Innovation Specialist

• Apr 2021 - Aug 2021

Product Technology Associate Consultant

• Jul 2019 - Apr 2021

Product Technology Associate

• Jun 2018 - Jul 2019

Senior Lab Assistant

• Aug 2014 - May 2018

Responsible for organizing and scheduling Virtual Immersion Program Sessions, designed to facilitate Spanish language conversation between University of Miami students and students in Mexico, Columbia, and Peru.Proficient in completing administrative assistant tasks (answering phones, updating website, posting announcements, etc.) while leading a team of ten other lab assistants.

Athletic Academic Tutor for Spanish

• Aug 2015 - Aug 2016

Tutored two-four Division 1 athletes weekly in the university's Basic Spanish Language Program to solidify knowledge of subject and instill study habits.Proficient in creating practice tests and activities as supplemental aids for students when studying for tests.

Marketing Intern

• May 2017 - Sep 2017

Documented all event planning, execution and results-reporting processes for the Americas Marketing department (U.S., Canada and Latin America) to streamline event operations and new-hire on-boarding Analyzed department-wide quarterly reports and created a new format for presenting results to the Sales Team to provide a replicable format and establish consistency in reporting Developed a marketing newsletter for the Sales Team to share with customers to promote field marketing events and integrated marketing material Show less

Collegiate Marketing Representative

• Feb 2017 - Mar 2017

Published two to four pictures or videos on Twitter per week, illustrating ZTE products in use and promoting hashtag interaction Hosted five to eight demos and co-sponsored events throughout the semester to promote brand awareness on campus Published two to four pictures or videos on Twitter per week, illustrating ZTE products in use and promoting hashtag interaction Hosted five to eight demos and co-sponsored events throughout the semester to promote brand awareness on campus

Student Manager

• Sep 2015 - Dec 2016

Monitored media center operations and event logistics for NASCAR Ford Championship Weekend and World Golf Championship-Cadillac Championship Weekend Administered social media platforms (Twitter and Instagram) for the Brickell Comedy Festival, the Latin American Comedy Festival, and the Canes Film Festival Created schedules and provided on-site assistance for student workers, and acted as secondary contact for clients Monitored media center operations and event logistics for NASCAR Ford Championship Weekend and World Golf Championship-Cadillac Championship Weekend Administered social media platforms (Twitter and Instagram) for the Brickell Comedy Festival, the Latin American Comedy Festival, and the Canes Film Festival Created schedules and provided on-site assistance for student workers, and acted as secondary contact for clients

Marketing and Communications Intern

• Jun 2016 - Aug 2016

Created a travel blog for solo and group travelers and selected 30 articles per week to be published Established strategic partnerships with other bloggers which increased company visibility and user activity by 70% Created a travel blog for solo and group travelers and selected 30 articles per week to be published Established strategic partnerships with other bloggers which increased company visibility and user activity by 70%

Brand Ambassador

• May 2016 - Aug 2016

Acted as an ambassador for the brand by sampling product at high profile events, such as the Outside the Box Festival and the PGA Travelers Championship Supervised event logistics, such as product delivery and display set-up and break-down Acted as an ambassador for the brand by sampling product at high profile events, such as the Outside the Box Festival and the PGA Travelers Championship Supervised event logistics, such as product delivery and display set-up and break-down

Customer Experience Intern

• May 2016 - Aug 2016

Collected data on the condition of MBTA busses and the layout of bus routes Wrote memos to the Operations Department by complaining data and suggesting solutions to recurrent problems Assisted with the development of the new MBTA website by offering a different perspective and providing feedback on the beta site Collected data on the condition of MBTA busses and the layout of bus routes Wrote memos to the Operations Department by complaining data and suggesting solutions to recurrent problems Assisted with the development of the new MBTA website by offering a different perspective and providing feedback on the beta site

Retail Sales Associate

• May 2015 - Jan 2016

Seasonal sales associate for Trend Accessories and Fashion Jewelry, supporting team member of two-seven members and responsible for maintaining clean and organized displays. Skilled at creating positive customer relations by initiating follow-ups with every customer Promoted exceptional customer service by personal shopping experiences through one-on-one interaction and assistance. Seasonal sales associate for Trend Accessories and Fashion Jewelry, supporting team member of two-seven members and responsible for maintaining clean and organized displays. Skilled at creating positive customer relations by initiating follow-ups with every customer Promoted exceptional customer service by personal shopping experiences through one-on-one interaction and assistance.

Barista and Food Server

• May 2014 - Aug 2015

Skilled at working in a fast-paced environment, and developed the ability to think and act on the spot. Skilled at interpersonal communications with proven record to build harmonious relationships with diverse customer audiences. Skilled at working in a fast-paced environment, and developed the ability to think and act on the spot. Skilled at interpersonal communications with proven record to build harmonious relationships with diverse customer audiences.

Assistant Teacher

• Sep 2010 - May 2014

Assisted the director of the studio with her classes and other administrative tasks such as filing paperwork, sending emails and organizing costumes Instructed classes of 12-20 students when instructor was absent Assisted the director of the studio with her classes and other administrative tasks such as filing paperwork, sending emails and organizing costumes Instructed classes of 12-20 students when instructor was absent

Food Server

• Jun 2012 - Jun 2013

Responsible for opening and closing the restaurant. Skilled at answering phones, customer service, and creating strong customer relationships. Responsible for opening and closing the restaurant. Skilled at answering phones, customer service, and creating strong customer relationships.