Experience

UT Physicians

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Patient Liaison-Certified Community Health Worker

  • Sep 2014 - Present

  ∙ Coordinates Baby Boot Camp classes to educate new mothers to assist with care and breastfeeding ∙ Manage the electronic fax system to prevent delay of care for patients ∙ Provide expertise and knowledge to all end users of UT Physicians-CURE ∙ Analyzes monthly management of ACO reports to determine patient’s preventative care needs ∙ Meets UT Key measures and promote Press Ganey surveys ∙ Assists patients with case management and advocacy needs ∙ Facilitate DEEP classes to educate patients with diabetes ∙ Utilize communication techniques to recognize disparities in community that affects patient care ∙ Steer community service resources to patients who lack adequate insurance ∙ Schedule patient referrals for physical and mental specialty care and fax patient information to referring entity ∙ Train and mentor Intern CHWs to fulfill patient needs for medical and personal resources ∙Track client encounter data for statistical purposes Show less



Ron Pray Equipment Sales

• Office Manager

  • Oct 2011 - Present

  Oversee customer service, inventory control, and employee training on Office 2007 Reconcile AP/AR accounts, balance bank statements and perform payroll functions Install Windows 7 & Office 2007 on company computers Provide phone and desk-side support for all employees as needed Identify and document hardware specifications, network drives specifics, business applications, data files, user information and any other special data file requirements used on a daily basis Troubleshoot network and local printers Show less



Houston Community Bank

• Funds Transfer Specialist

  • Aug 2005 - Jul 2010

  Utilized the “Fedline” PC system to process a variety of transactions as requested by Cash Management coordinators, corporate customers, and other departments Handled ACH pre-notification functions by verifying accuracy of information and by sending notifications of changes to originating banks Assisted with daily wire transfer work by processing incoming wires which included customer notifications and by verifying outgoing wires Reviewed vouchers, requisitions, and other transactions for completeness, accuracy, availability of funds and conformity to policies and procedures Reconciled discrepancies by checking all possible sources of disagreement, reconstructed probable actions, and recognized the effect on other accounts and prepared correction documents Learned new software through independent study. Served as resource to train others. Performed account reconciliations and general ledger entries Challenged with new assignments that required notable and analytical problem-solving skills Perceived need for improved customer communications and helped design new program Strengthened reputation of customer service department by providing timely, accurate responses and follow-up to customers Effectively used resources to expedite and maximize results Show less



Federal Reserve Bank of Dallas -Houston Branch

• Accounting/Item Processing Clerk

  • Jun 1985 - Jun 2005

  Prepared statistical and narrative reports for presentation to the Board of Directors Prepared monthly financial statements and reports Conducted variance analysis and reconciled discrepancies in account records Reduced paperwork by integrating data into spreadsheets Recommended department controls, procedures, efficiencies and processed improvements Trained employees on department processes and produced procedural manuals Dispatched checks within strict deadlines and issued credits to customer Changed operation from outdated paper system to automated paper electronic system Completed tasks within time and budget constraints Interacted with service providers to streamline daily accounting tasks Provided foundation for meeting goals by melding resources, tools, and people as needed Show less