Experience

Mountain Motorsports

• United States
• Retail Motor Vehicles
• 1 - 100 Employee

• Parts Manager

  • May 2019 - Present

• Service Writer

  • Jul 2016 - Aug 2019


U.S. Department of Veterans Affairs
• United States
• Government Administration
• 700 & Above Employee
• Security Assistant

  • Feb 2017 - Apr 2018


Marietta Motorsports

• United States
• Motor Vehicle Manufacturing

• Shop Manager

  • Jul 2013 - Jun 2016

  -Oversee day to day operations to ensure quality customer service through on time delivery of completed bikes and correct parts orders -Manage inventory orders at every stage: acquire part numbers, place orders, receive items into the system, notify customer/ service department of its arrival as well as pick-ups and shipments -Investigate customer service complaints performing service recovery with dissatisfied customers -Manage dealer accounts, establish and maintain positive relationships with industry stakeholders -Appropriate routing of inquiries -Manage shop calendar for staffing and event dates Show less