Cedric Vallieu
Segment Success Analyst at Signifyd- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Email Marketing
HubSpotDec, 2019- Nov, 2024 -
Technical SEO
SEMrushJan, 2020- Nov, 2024 -
SEO Fundamentals
SEMrushDec, 2019- Nov, 2024 -
Conversational Marketing
DriftNov, 2019- Nov, 2024
Experience
-
Signifyd
-
United States
-
Software Development
-
400 - 500 Employee
-
Segment Success Analyst
-
Mar 2023 - Present
●Work independently with customers to onboard and educate them on Signifyd's platform post-implementation and build great customer relationships. ●Develop deep technical understanding of Signifyd's plugins and APIs to assist with implementation and provide best practices, troubleshooting to customers after go-live. ●Drive customer success initiatives and effectively manage a book of business owning targets on adoption, renewals, retention and advocacy. ●Escalate unresolved customer… Show more ●Work independently with customers to onboard and educate them on Signifyd's platform post-implementation and build great customer relationships. ●Develop deep technical understanding of Signifyd's plugins and APIs to assist with implementation and provide best practices, troubleshooting to customers after go-live. ●Drive customer success initiatives and effectively manage a book of business owning targets on adoption, renewals, retention and advocacy. ●Escalate unresolved customer issues to the appropriate cross-functional teams (Support, Billing, Claims, Chargebacks, Implementations, Client Services, Engineering) ●Conduct data analysis using Salesforce/Looker/Excel and understand customer insights to proactively manage customer retention and expansion ●Create customer-facing as well as internal presentations independently Show less ●Work independently with customers to onboard and educate them on Signifyd's platform post-implementation and build great customer relationships. ●Develop deep technical understanding of Signifyd's plugins and APIs to assist with implementation and provide best practices, troubleshooting to customers after go-live. ●Drive customer success initiatives and effectively manage a book of business owning targets on adoption, renewals, retention and advocacy. ●Escalate unresolved customer… Show more ●Work independently with customers to onboard and educate them on Signifyd's platform post-implementation and build great customer relationships. ●Develop deep technical understanding of Signifyd's plugins and APIs to assist with implementation and provide best practices, troubleshooting to customers after go-live. ●Drive customer success initiatives and effectively manage a book of business owning targets on adoption, renewals, retention and advocacy. ●Escalate unresolved customer issues to the appropriate cross-functional teams (Support, Billing, Claims, Chargebacks, Implementations, Client Services, Engineering) ●Conduct data analysis using Salesforce/Looker/Excel and understand customer insights to proactively manage customer retention and expansion ●Create customer-facing as well as internal presentations independently Show less
-
-
-
DevHub
-
United States
-
Internet Publishing
-
1 - 100 Employee
-
Ld. Customer Support
-
Oct 2020 - Oct 2022
●Spearhead DevHub's Customer Support team to deliver outstanding service ●Ensures compliance with service level agreements for DevHub's OEM and VAR partners ●Troubleshoots technical issues and ensures the seamless operation of DevHub's technologies for enterprise clients ●Expertly inspects HTML, CSS, JS, and internal systems to resolve support tickets via Zendesk ●Monitors application performance using Datadog and Sentry.io for successful software deployments ●Proficiently works… Show more ●Spearhead DevHub's Customer Support team to deliver outstanding service ●Ensures compliance with service level agreements for DevHub's OEM and VAR partners ●Troubleshoots technical issues and ensures the seamless operation of DevHub's technologies for enterprise clients ●Expertly inspects HTML, CSS, JS, and internal systems to resolve support tickets via Zendesk ●Monitors application performance using Datadog and Sentry.io for successful software deployments ●Proficiently works with relational databases and compiles data reports for clients using Sequel ●Handles GDPR and CCPA inquiries with ease ●Expert in project management and cross-functional collaboration with production and customer success teams using Asana ●Provides quality assurance for enterprise client web experiences ●Implements cloud deployments on AWS and Rackspace for optimized performance and scalability.
-
-
Ld. Sales Operation
-
Jun 2019 - Oct 2020
●Identify potential clients goals to advise GTM strategy for projects and coordinate with onboarding team for Discovery and Mockups ●Manage Research/Data/Copywriting/SDR/Growth team towards sales and marketing initiatives. ●Manage Paid Ads campaign ●Procurement and setup of Marketing Automation Software ●Provide customer feedback loop based on clients and prospect input and evaluation to help improve and innovate core product and platform ●Work directly with the CEO to create a… Show more ●Identify potential clients goals to advise GTM strategy for projects and coordinate with onboarding team for Discovery and Mockups ●Manage Research/Data/Copywriting/SDR/Growth team towards sales and marketing initiatives. ●Manage Paid Ads campaign ●Procurement and setup of Marketing Automation Software ●Provide customer feedback loop based on clients and prospect input and evaluation to help improve and innovate core product and platform ●Work directly with the CEO to create a SaaS repeatable sales model ●Assist production and customer success teams cross fuctionally with Q.A. of deployed web experiences of enterprise clients
-
-
Digital Strategy
-
Jan 2019 - Jun 2019
●Coordinate Live Stream broadcasts on YouTube ●Manage a CMS ●Full Cycle Sales ●Create and sync relevant content across Twitter, Instagram, LinkedIn, Facebook ●Pre/ Post Video Editing w/ Adobe Premiere ●Assist production and customer success teams cross fuctionally with Q.A. of deployed web experiences of enterprise clients
-
-
-
Promondo
-
Greater Seattle Area
-
Office Administrator
-
Jul 2018 - Sep 2018
● Assist one of the owners with information gathering, research construction subcontractors, resourcing materials for projects, project estimating walk-throughs with the owner, generate proposals based on information gathered. ●Reconciled weekly employee time cards and manage workforce confidential project information for billing and human resources. ●Entered material and subcontractor cost into project expense tracking software. ●Loaded cash receipts into project online folders for… Show more ● Assist one of the owners with information gathering, research construction subcontractors, resourcing materials for projects, project estimating walk-throughs with the owner, generate proposals based on information gathered. ●Reconciled weekly employee time cards and manage workforce confidential project information for billing and human resources. ●Entered material and subcontractor cost into project expense tracking software. ●Loaded cash receipts into project online folders for over one hundred active daily projects. ●Source and recruit candidates for employment based on manpower requirements for active projects. Show less ● Assist one of the owners with information gathering, research construction subcontractors, resourcing materials for projects, project estimating walk-throughs with the owner, generate proposals based on information gathered. ●Reconciled weekly employee time cards and manage workforce confidential project information for billing and human resources. ●Entered material and subcontractor cost into project expense tracking software. ●Loaded cash receipts into project online folders for… Show more ● Assist one of the owners with information gathering, research construction subcontractors, resourcing materials for projects, project estimating walk-throughs with the owner, generate proposals based on information gathered. ●Reconciled weekly employee time cards and manage workforce confidential project information for billing and human resources. ●Entered material and subcontractor cost into project expense tracking software. ●Loaded cash receipts into project online folders for over one hundred active daily projects. ●Source and recruit candidates for employment based on manpower requirements for active projects. Show less
-
-
-
Pacific Office Automation
-
United States
-
Business Supplies & Equipment
-
700 & Above Employee
-
Dispatcher
-
Feb 2017 - Nov 2017
●Politely assisted customers via telephone entering service calls thru OMD and MWA-I to technicians. ●Processed payments and related paperwork daily assisting accounts payable/receivable for invoicing. ●Managed customer calls effectively and efficiently averaging 80 calls answered per day while multitasking data entry. ● Communicate with customers or supervising personnel to address questions, problems, or requests for service. ●Problem solved with intermittent dealers and OEMs to… Show more ●Politely assisted customers via telephone entering service calls thru OMD and MWA-I to technicians. ●Processed payments and related paperwork daily assisting accounts payable/receivable for invoicing. ●Managed customer calls effectively and efficiently averaging 80 calls answered per day while multitasking data entry. ● Communicate with customers or supervising personnel to address questions, problems, or requests for service. ●Problem solved with intermittent dealers and OEMs to satisfy mutual accounts. ●Delegate branches of technicians call loads by territory and customer needs to lower response times. Show less ●Politely assisted customers via telephone entering service calls thru OMD and MWA-I to technicians. ●Processed payments and related paperwork daily assisting accounts payable/receivable for invoicing. ●Managed customer calls effectively and efficiently averaging 80 calls answered per day while multitasking data entry. ● Communicate with customers or supervising personnel to address questions, problems, or requests for service. ●Problem solved with intermittent dealers and OEMs to… Show more ●Politely assisted customers via telephone entering service calls thru OMD and MWA-I to technicians. ●Processed payments and related paperwork daily assisting accounts payable/receivable for invoicing. ●Managed customer calls effectively and efficiently averaging 80 calls answered per day while multitasking data entry. ● Communicate with customers or supervising personnel to address questions, problems, or requests for service. ●Problem solved with intermittent dealers and OEMs to satisfy mutual accounts. ●Delegate branches of technicians call loads by territory and customer needs to lower response times. Show less
-
-
-
MetroPCS
-
United States
-
Telecommunications
-
700 & Above Employee
-
Dealer
-
Aug 2016 - Feb 2017
●Received and processed cash and credit payments for in-store purchases. ●Opened and closed the store, including counting cash, opening and closing registers. ●Shared product knowledge with customers while making personal recommendations. ●Demonstrated that customers come first by serving them with a sense of urgency. ●Daily inbound calls and key-entered orders, faxes, back orders and credit memos for assigned accounts and clients. ●Participated in various incentive programs and… Show more ●Received and processed cash and credit payments for in-store purchases. ●Opened and closed the store, including counting cash, opening and closing registers. ●Shared product knowledge with customers while making personal recommendations. ●Demonstrated that customers come first by serving them with a sense of urgency. ●Daily inbound calls and key-entered orders, faxes, back orders and credit memos for assigned accounts and clients. ●Participated in various incentive programs and contests designed to support achievement of production goals. Show less ●Received and processed cash and credit payments for in-store purchases. ●Opened and closed the store, including counting cash, opening and closing registers. ●Shared product knowledge with customers while making personal recommendations. ●Demonstrated that customers come first by serving them with a sense of urgency. ●Daily inbound calls and key-entered orders, faxes, back orders and credit memos for assigned accounts and clients. ●Participated in various incentive programs and… Show more ●Received and processed cash and credit payments for in-store purchases. ●Opened and closed the store, including counting cash, opening and closing registers. ●Shared product knowledge with customers while making personal recommendations. ●Demonstrated that customers come first by serving them with a sense of urgency. ●Daily inbound calls and key-entered orders, faxes, back orders and credit memos for assigned accounts and clients. ●Participated in various incentive programs and contests designed to support achievement of production goals. Show less
-
-
-
Kirby Company
-
United States
-
Manufacturing
-
500 - 600 Employee
-
Administrator
-
Sep 2014 - Aug 2016
●Resourcing of candidates and appropriately advertising for and recruiting place-able staff. ●Updating databases with confidential and relevant information. ●Maintaining suitable and sufficient office stationary levels. ●Following standardized company procedures relating to all aspects of Office performance. ●Answering incoming calls in a professional manner.
-
-
Sales Rep | Field Manager
-
Jul 2013 - Sep 2014
●Presentation of product to qualified leads generated by sales team ●Negotiate pricing and terms of financing to close deal with customer ●Write up Washington retail installation contracts. ●Develop constructive and cooperative working relationships with others. ●Track, manage, and give guidance to sales team towards completion of daily quota. ●Assist sales team in demos and write up Washington retail installation contracts. ●Provide daily/ weekly training to sales… Show more ●Presentation of product to qualified leads generated by sales team ●Negotiate pricing and terms of financing to close deal with customer ●Write up Washington retail installation contracts. ●Develop constructive and cooperative working relationships with others. ●Track, manage, and give guidance to sales team towards completion of daily quota. ●Assist sales team in demos and write up Washington retail installation contracts. ●Provide daily/ weekly training to sales reps ●Servicing machines and inventory
-
-
Education
-
2021 - 2022
Code Fellows
Bachelor of Science - BS Equivalent, Computer Software Engineering -
2009 - 2012
Franklin High School
High School Diploma
Community
