Cedric Muyuka

Customer Representative at YEGO Global
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Contact Information
us****@****om
(386) 825-5501
Location
KE

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Credentials

  • AWS Educate Getting Started with Storage
    Amazon Web Services (AWS)
    Mar, 2023
    - Oct, 2024
  • Scrum Master
    SkillUp.com.pk

Experience

  • YEGO Global
    • Rwanda
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Representative
      • Nov 2022 - Present

      - Answering incoming queries from customers - Identifying issues and provide solutions - Ensuring high level of customer satisfaction - Recording data in the CRM system - Providing ad-hoc support - Being a team player and participate in the success of the team and project - Maintain a clean and organized workspace so that customers can easily locate a product - Answering incoming queries from customers - Identifying issues and provide solutions - Ensuring high level of customer satisfaction - Recording data in the CRM system - Providing ad-hoc support - Being a team player and participate in the success of the team and project - Maintain a clean and organized workspace so that customers can easily locate a product

  • Glovo
    • Spain
    • Consumer Services
    • 700 & Above Employee
    • Customer success representative
      • Jun 2019 - Apr 2021

      Attend the following type of requests: Billing Legal aspects (not GDPR) Partner churn requests Questions about onboarding Solve technical requests that 1st level cannot solve. Filter and decide which technical requests require escalation to the Business Project Manager. Follow the process to ensure that partners are enabled and can create orders on our platform. Follow processes to make sure that orders are generated without any problem. Audit cases handled by the 1st level in order to identify potential mistakes and correct them prior any partner reports the issue

  • Swvl
    • United Arab Emirates
    • Technology, Information and Internet
    • 500 - 600 Employee
    • Client onboarding & Customer support
      • Jan 2018 - Sep 2019

      Processes client’s requests related to system set up including signatories’ updates and documentation. - Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes. - Provides response to client and internal inquiries. - Prepares documentation for drivers. - Documents operation procedure updates. - Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to). Verification and authorization of data entered in the systems. Ensures all queries are dealt with in an efficient and timely manner. Escalates urgent / risk issues through the appropriate escalation channels. - Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.

Education

  • Egerton University
    Logistics, Materials, and Supply Chain Management
    2017 - 2018
  • Kabete National Polytechnic
    Logistics, Materials, and Supply Chain Management
    2015 - 2016

Community

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