Manager Self-service

• Feb 2020 - Present

Together with bright and inspiring documentarians located in Ghent, Portland, and Chicago, our mission is to prevent support tickets from coming in. Leading this global team inspires me every day to find better ways to publish easy to comprehend instructions and videos. At Showpad, this helps us to onboard our customers effortlessly and to help them when they need it the most.

Team Lead Self-Service

• Oct 2018 - Present

Together with bright and inspiring documentarians located in Ghent, Portland, and Chicago, our mission is to prevent support tickets from coming in. Leading this global team inspires me every day to find better ways to publish easy to comprehend instructions and videos. At Showpad, this helps us to onboard our customers effortlessly and to help them when they need it the most.

Customer Training and Education Lead

• Aug 2016 - Nov 2018

Support Supervisor

• Jul 2012 - Jul 2016

Overviewing and maintaining our support portal. Making sure tickets of our customers are handled in time, in cooperation with a team of consultants. Maintaining our own internal environment. Creating training videos, manuals, support documents for the “TrustBuilder” product. Overviewing and maintaining our support portal. Making sure tickets of our customers are handled in time, in cooperation with a team of consultants. Maintaining our own internal environment. Creating training videos, manuals, support documents for the “TrustBuilder” product.

Corporate Support

• Dec 2008 - Jun 2012

Technical support for Panda Security, corporate products division, for customers in The Netherlands, France, Belgium and Luxemburg. Making sure the various corporate antivirus software was correctly installed and configured on the customer’s servers and desktops. Technical support for Panda Security, corporate products division, for customers in The Netherlands, France, Belgium and Luxemburg. Making sure the various corporate antivirus software was correctly installed and configured on the customer’s servers and desktops.

System Engineer

• Jan 2008 - Dec 2008

Supporting the various AS 400, Lotus Notes, Linux and Windows servers. Making sure all Bloomberg and Reuters trading software worked. Maintaining and managing the security part on all servers and desktops for the branches in Belgium and Eastern European countries. Supporting the various AS 400, Lotus Notes, Linux and Windows servers. Making sure all Bloomberg and Reuters trading software worked. Maintaining and managing the security part on all servers and desktops for the branches in Belgium and Eastern European countries.

Service Desk Engineer

• Jun 2006 - Dec 2007

Supporting the various AS 400, Lotus Notes, Linux and Windows servers. Making sure all Bloomberg and Reuters trading software worked. Maintaining and managing the security part on all servers and desktops for the branches in Belgium and Eastern European countries. Supporting the various AS 400, Lotus Notes, Linux and Windows servers. Making sure all Bloomberg and Reuters trading software worked. Maintaining and managing the security part on all servers and desktops for the branches in Belgium and Eastern European countries.

Service Desk Operator

• Oct 2005 - Apr 2006

Internal support for employees at Pfizer, located in Zaventem and Puurs. Basic support for Windows desktops and laptops. More complex support for AS 400 systems and Active Directory. Internal support for employees at Pfizer, located in Zaventem and Puurs. Basic support for Windows desktops and laptops. More complex support for AS 400 systems and Active Directory.

Web Developer

• Sep 2002 - Sep 2003

Creating websites in PHP, connected to a MySQL or Microsoft SQL Server. Building CMS systems for various customers. Joining the team to come up with some great marketing ideas. Creating websites in PHP, connected to a MySQL or Microsoft SQL Server. Building CMS systems for various customers. Joining the team to come up with some great marketing ideas.