Cedric Vallieu

Segment Success Analyst at Signifyd
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Seattle Area

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Credentials

  • Email Marketing
    HubSpot
    Dec, 2019
    - Nov, 2024
  • Technical SEO
    SEMrush
    Jan, 2020
    - Nov, 2024
  • SEO Fundamentals
    SEMrush
    Dec, 2019
    - Nov, 2024
  • Conversational Marketing
    Drift
    Nov, 2019
    - Nov, 2024

Experience

  • Signifyd
    • United States
    • Software Development
    • 400 - 500 Employee
    • Segment Success Analyst
      • Mar 2023 - Present

      ●Work independently with customers to onboard and educate them on Signifyd's platform post-implementation and build great customer relationships. ●Develop deep technical understanding of Signifyd's plugins and APIs to assist with implementation and provide best practices, troubleshooting to customers after go-live. ●Drive customer success initiatives and effectively manage a book of business owning targets on adoption, renewals, retention and advocacy. ●Escalate unresolved customer issues to the appropriate cross-functional teams (Support, Billing, Claims, Chargebacks, Implementations, Client Services, Engineering) ●Conduct data analysis using Salesforce/Looker/Excel and understand customer insights to proactively manage customer retention and expansion ●Create customer-facing as well as internal presentations independently Show less

  • DevHub
    • United States
    • Internet Publishing
    • 1 - 100 Employee
    • Ld. Customer Support
      • Oct 2020 - Oct 2022

      ●Spearhead DevHub's Customer Support team to deliver outstanding service●Ensures compliance with service level agreements for DevHub's OEM and VAR partners●Troubleshoots technical issues and ensures the seamless operation of DevHub's technologies for enterprise clients●Expertly inspects HTML, CSS, JS, and internal systems to resolve support tickets via Zendesk●Monitors application performance using Datadog and Sentry.io for successful software deployments●Proficiently works with relational databases and compiles data reports for clients using Sequel●Handles GDPR and CCPA inquiries with ease●Expert in project management and cross-functional collaboration with production and customer success teams using Asana●Provides quality assurance for enterprise client web experiences●Implements cloud deployments on AWS and Rackspace for optimized performance and scalability. Show less

    • Ld. Sales Operation
      • Jun 2019 - Oct 2020

      ●Identify potential clients goals to advise GTM strategy for projects and coordinate with onboarding team for Discovery and Mockups●Manage Research/Data/Copywriting/SDR/Growth team towards sales and marketing initiatives.●Manage Paid Ads campaign●Procurement and setup of Marketing Automation Software●Provide customer feedback loop based on clients and prospect input and evaluation to help improve and innovate core product and platform●Work directly with the CEO to create a SaaS repeatable sales model●Assist production and customer success teams cross fuctionally with Q.A. of deployed web experiences of enterprise clients Show less

    • Digital Strategy
      • Jan 2019 - Jun 2019

      ●Coordinate Live Stream broadcasts on YouTube●Manage a CMS ●Full Cycle Sales●Create and sync relevant content across Twitter, Instagram, LinkedIn, Facebook●Pre/ Post Video Editing w/ Adobe Premiere●Assist production and customer success teams cross fuctionally with Q.A. of deployed web experiences of enterprise clients

  • Promondo
    • Greater Seattle Area
    • Office Administrator
      • Jul 2018 - Sep 2018

      ● Assist one of the owners with information gathering, research construction subcontractors, resourcing materials for projects, project estimating walk-throughs with the owner, generate proposals based on information gathered. ●Reconciled weekly employee time cards and manage workforce confidential project information for billing and human resources. ●Entered material and subcontractor cost into project expense tracking software. ●Loaded cash receipts into project online folders for over one hundred active daily projects. ●Source and recruit candidates for employment based on manpower requirements for active projects. Show less

  • Pacific Office Automation
    • United States
    • Business Supplies & Equipment
    • 700 & Above Employee
    • Dispatcher
      • Feb 2017 - Nov 2017

      ●Politely assisted customers via telephone entering service calls thru OMD and MWA-I to technicians. ●Processed payments and related paperwork daily assisting accounts payable/receivable for invoicing. ●Managed customer calls effectively and efficiently averaging 80 calls answered per day while multitasking data entry. ● Communicate with customers or supervising personnel to address questions, problems, or requests for service. ●Problem solved with intermittent dealers and OEMs to satisfy mutual accounts. ●Delegate branches of technicians call loads by territory and customer needs to lower response times. Show less

  • MetroPCS
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Dealer
      • Aug 2016 - Feb 2017

      ●Received and processed cash and credit payments for in-store purchases. ●Opened and closed the store, including counting cash, opening and closing registers. ●Shared product knowledge with customers while making personal recommendations. ●Demonstrated that customers come first by serving them with a sense of urgency. ●Daily inbound calls and key-entered orders, faxes, back orders and credit memos for assigned accounts and clients. ●Participated in various incentive programs and contests designed to support achievement of production goals. Show less

  • Kirby Company
    • United States
    • Manufacturing
    • 500 - 600 Employee
    • Administrator
      • Sep 2014 - Aug 2016

      ●Resourcing of candidates and appropriately advertising for and recruiting place-able staff. ●Updating databases with confidential and relevant information.●Maintaining suitable and sufficient office stationary levels.●Following standardized company procedures relating to all aspects of Office performance. ●Answering incoming calls in a professional manner.

    • Sales Rep | Field Manager
      • Jul 2013 - Sep 2014

      ●Presentation of product to qualified leads generated by sales team●Negotiate pricing and terms of financing to close deal with customer●Write up Washington retail installation contracts. ●Develop constructive and cooperative working relationships with others.●Track, manage, and give guidance to sales team towards completion of daily quota.●Assist sales team in demos and write up Washington retail installation contracts.●Provide daily/ weekly training to sales reps●Servicing machines and inventory Show less

Education

  • Code Fellows
    Bachelor of Science - BS Equivalent, Computer Software Engineering
    2021 - 2022
  • Franklin High School
    High School Diploma
    2009 - 2012

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