Experience

Financial Education Services (FES)

• Financial Services
• 100 - 200 Employee

• Field Trainer

  • Jun 2016 - Present

  Develop and manage a team of 12 agents in the development of new business opportunities for consumer credit repair services. Recruit, hire, train and mentor teams while planning and leading credit repair seminars and first-time home buyer courses to generate sales growth. * Establish client rapport, assess needs and present solutions for each individual’s personal and financial goals. * Cultivate a network of local businesses and persons of influence to maintain a lead base of viable prospects and generate referrals. Show less



CybeReady | Security Awareness Training

• United States
• Computer and Network Security
• 1 - 100 Employee

• Business Development Director

  • Mar 2022 - Jan 2023

  Managed a team of business development executives in promoting the entire line of security awareness solutions to companies in the banking, pharmaceutical and manufacturing sectors. Accountable for meeting goals for new sales development, account growth, market penetration and client retention. * Developed prospects, cold-called with decision makers, built client relationships, assessed needs and presented/demonstrated customized solutions. * Represented the company at cybersecurity events to develop new business opportunities and stay abreast of industry/competitor trends. * Provided training and direction to team members in sales methods, best practices and product/ service specifications. Show less



Oak Street Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Outreach Director

  • Jun 2018 - Feb 2022

  Spearheaded the development, rollout and ongoing management of all marketing outreach programs for this primary care healthcare network. Full management accountability for leading brand awareness initiatives encompassing advertisements, social media, web marketing and referral programs. * Drove new patient enrollment by building relationships with top Chicagoland hospitals, influential physicians, key decision-makers and opinion leaders. * Created and distributed consumer promotional messages, marketing strategies and community outreach plans; recruited new outreach executives and managed the outreach budget. * Provided leadership, training and direction to team members in sales strategies, pipeline management, prospect engagement, opportunity management and career planning. * Recognized for meeting growth targets over 22 consecutive months and designated as the Leadership Trainer for new outreach directors. * Rated “Top Outreach Director” in Q2 and Q3 2019, as well as runner-up for “Top Outreach Director” in Q1 2019. Show less



Yelp

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Account Executive

  • Apr 2017 - May 2018

  Developed and implemented marketing, business development and account management strategies to increase sales revenue and market share for business directory advertising. * Managed lead development, cold-call marketing, contract negotiation and account enhancement to maximize sales revenue, account performance and client retention/renewal. * Recognized for rapidly exceeding goals for new business development; recruited to the Yelp Leadership Development Program due to consistently reaching new sales benchmarks. Show less



GoHealth

• United States
• Insurance Agencies and Brokerages
• 700 & Above Employee

• Licensed Benefits Advisor

  • Oct 2014 - Apr 2016

  Managed a large portfolio of policyholders while developing new business opportunities across 24 U.S. states on behalf of Harken Health, United Health Care (UHC) and Health Care Service Corp. (HCSC). Collaborated with a multidisciplinary team to provide the highest level of services to plan enrollees. * Established client rapport and conduct personal history interviews to produce quotes and proposals for different policy types, including Medicare supplements and Part D plans. * Worked with underwriters to ensure timely issuance of policies and investigated alternatives for applicants with poor health, high-risk lifestyles and other restricting variables. * Explained coverage terms, benefits, claim processing/resolution procedures, exclusions and policy changes, and provided policy/endorsement recommendations to ensure informed client decisions. * Performed telephonic pre-admission and continued stay reviews, and utilized standardized criteria to determine medical appropriateness. Show less



Alden Princeton Rehab & Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Interim Activity Director

  • Feb 2013 - Mar 2014

  Planned and supervised stimulating and enriching activities for residents of a long-term healthcare and rehabilitation facility. Responsible for developing activities, events and outings to meet organizational goals and residential care plans while enhancing the center’s reputation in the community. * Launched programs to encourage/facilitate residents’ vital engagement and one-to-one communication with nursing aides and family members. * Partnered with social service agencies, healthcare groups and other parts of the community to coordinate fitness/wellness programs and other diversified activities. * Maintained compliance with care plans with detailed records in the MDS (medical data sheet) system, along with required information for Medicare and Medicaid. Show less



Therapy Solutions

• Hospitals and Health Care

• Physical Therapy Aide

  • Aug 2010 - Aug 2012

  Assisted the physical therapist in administering therapy programs for patients to evaluate, restore and improve physical capacities. * Participated in patient exercises and therapies for muscle re-education, balance, coordination, strength, mobility and range of motion. * Worked with the physical therapist to plan/evaluate the appropriateness of therapies based on patient condition, progress and long-range goals. Assisted the physical therapist in administering therapy programs for patients to evaluate, restore and improve physical capacities. * Participated in patient exercises and therapies for muscle re-education, balance, coordination, strength, mobility and range of motion. * Worked with the physical therapist to plan/evaluate the appropriateness of therapies based on patient condition, progress and long-range goals.



John H. Stroger, Jr. Hospital of Cook County

• Hospitals and Health Care
• 700 & Above Employee

• Senior Health Services Representative

  • Jan 2003 - Feb 2010

  Managed the patient intake process to collect confidential data and provide essential information during patient appointments, procedures and general visits. * Established rapport with incoming patients, collected demographic and insurance information, and prepared EMR records for new and existing patients. * Confirmed patient appointments, verified benefits coverage, reviewed patients’ financial responsibility for services and responded to billing and insurance questions. * Maintained extensive patient contact (obtained signed consent forms and other documentation), along with insurance providers (pre-certification and other medical information) and physicians. Show less