Cedric Blanc
Technical Support Engineer at Hemanext- Claim this Profile
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French Native or bilingual proficiency
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English -
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Haitian Creole Native or bilingual proficiency
Topline Score
Bio
Credentials
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Life Guard
Ellis and Associates, Inc.
Experience
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Hemanext
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United States
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Medical Equipment Manufacturing
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1 - 100 Employee
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Technical Support Engineer
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Nov 2022 - Present
As a Technical Support Specialist at Hemanext, I have a proven track record of providing exceptional technical support and troubleshooting assistance to users. My expertise lies in resolving complex technical issues related to the company's needs, identifying root causes, and implementing effective solutions in a timely manner. I possess strong technical knowledge of a wide range of medical devices and software used in the healthcare industry, including but not limited to diagnostic imaging equipment, patient monitoring systems, and electronic medical records. I also have experience working with regulatory compliance standards such as FDA regulations, HIPAA, and more. In addition, I have excellent communication skills, both verbal and written, and can effectively communicate technical information to both technical and non-technical audiences, including healthcare professionals and patients. I also have strong problem-solving skills, keen attention to detail, and the ability to work effectively under pressure. At Hemanext, I have gained experience in providing technical support for the company's Oxygen Therapeutics Platform (HOT Platform), as well as other medical devices and software used in the healthcare industry. I am familiar with the company's products, services, and processes and can effectively troubleshoot issues related to their use. Overall, my expertise in technical support and troubleshooting, combined with my strong technical and communication skills, make me a valuable asset to Hemanext as a Technical Support Specialist. Show less
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Dexter Southfield School
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United States
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Primary and Secondary Education
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1 - 100 Employee
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Information Technology Support Specialist
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Jul 2020 - Nov 2022
At Dexter Southfield School, I have gained experience in providing technical support to a diverse user community, including faculty, staff, and students. I have supported the deployment of new technology initiatives and have been involved in the planning and execution of various technology projects. I am familiar with the school's policies, procedures, and standards related to technology use and can provide technical guidance and training to users as needed. In addition, I have experience that included installs, modifications, repair computer hardware, software, and peripherals. Responding to IT support request via walk-in, email, or through remote access. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Provide classroom technology assistance and support to teachers and students. Show less
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Granite Telecommunications
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United States
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Telecommunications
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700 & Above Employee
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Data Provisioning
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Mar 2019 - Mar 2020
At Granite Telecommunications, I have gained experience in delivering data provisioning solutions to a diverse customer base, including small businesses, large enterprises, and government agencies. I have supported the deployment of new data services and have been involved in the planning and execution of various data provisioning projects. I am familiar with the company's policies, procedures, and standards related to data provisioning and can provide guidance and training to customers and internal teams as needed. In addition, I gain experience troubleshooting issues with carrier moderns and contacting carriers for assistance. Answering phones, and maintaining a relationship with the Premiers and Sales. Taking carrier tech calls and opening tickets with pertinent information obtained from techs 24-hour placement of Broadband orders assigned. Utilize management systems to scan, process, and maintain daily orders and ticket queues. I gained strong technical knowledge of a wide range of data provisioning services and solutions, including but not limited to Ethernet, Internet, and private line services. I am also proficient in managing data circuits, provisioning databases, and using data provisioning tools and systems. I gained excellent communication skills, both verbal and written, and can effectively communicate data-related information to both technical and non-technical audiences, including customers, vendors, and internal teams. I also have strong problem-solving skills, keen attention to detail, and the ability to work effectively under pressure. Show less
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Education
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2014 - 2019
University of Massachusetts Dartmouth
Bachelor's degree, Management Information Systems
Community
