Cecily Shives-Benson
Partnerships Lead at MACH Alliance- Claim this Profile
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English Native or bilingual proficiency
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Bio
Andrew Peterson
Cecily brought a high level of enthusiasm, focus and drive to our team at OutboundEngine. Never before have I seen someone so resilient in her ability to deal with difficult customers and challenges while maintaining a positive attitude that can be heard in the way she spoke to our clients and our coworkers. When looking for a specialist with great problem-solving skills, attention to detail and charisma, Cecily Shives wins all 10s.
Patrick Nicks
Cesily is a sharp, hardworking individual with a passion for building relations with customers. She goes out of her way for others, whether It be helping new employees understand the marketing systems or lending an extra hand with the campaigns being conducted at our retailer stores. With her driven mindset aimed for success, she will be a great asset to any company she is part of.
Andrew Peterson
Cecily brought a high level of enthusiasm, focus and drive to our team at OutboundEngine. Never before have I seen someone so resilient in her ability to deal with difficult customers and challenges while maintaining a positive attitude that can be heard in the way she spoke to our clients and our coworkers. When looking for a specialist with great problem-solving skills, attention to detail and charisma, Cecily Shives wins all 10s.
Patrick Nicks
Cesily is a sharp, hardworking individual with a passion for building relations with customers. She goes out of her way for others, whether It be helping new employees understand the marketing systems or lending an extra hand with the campaigns being conducted at our retailer stores. With her driven mindset aimed for success, she will be a great asset to any company she is part of.
Andrew Peterson
Cecily brought a high level of enthusiasm, focus and drive to our team at OutboundEngine. Never before have I seen someone so resilient in her ability to deal with difficult customers and challenges while maintaining a positive attitude that can be heard in the way she spoke to our clients and our coworkers. When looking for a specialist with great problem-solving skills, attention to detail and charisma, Cecily Shives wins all 10s.
Patrick Nicks
Cesily is a sharp, hardworking individual with a passion for building relations with customers. She goes out of her way for others, whether It be helping new employees understand the marketing systems or lending an extra hand with the campaigns being conducted at our retailer stores. With her driven mindset aimed for success, she will be a great asset to any company she is part of.
Andrew Peterson
Cecily brought a high level of enthusiasm, focus and drive to our team at OutboundEngine. Never before have I seen someone so resilient in her ability to deal with difficult customers and challenges while maintaining a positive attitude that can be heard in the way she spoke to our clients and our coworkers. When looking for a specialist with great problem-solving skills, attention to detail and charisma, Cecily Shives wins all 10s.
Patrick Nicks
Cesily is a sharp, hardworking individual with a passion for building relations with customers. She goes out of her way for others, whether It be helping new employees understand the marketing systems or lending an extra hand with the campaigns being conducted at our retailer stores. With her driven mindset aimed for success, she will be a great asset to any company she is part of.
Credentials
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Google Analytics Individual Qualification
Google Analytics for BusinessJan, 2019- Nov, 2024
Experience
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MACH Alliance
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IT Services and IT Consulting
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1 - 100 Employee
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Partnerships Lead
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Jul 2023 - Present
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Bloomreach
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United States
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Software Development
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700 & Above Employee
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Senior Technology Partner Manager
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Jan 2023 - Jul 2023
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Technology Alliances Lead
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Aug 2022 - Feb 2023
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Channel Sales Manager – North America West & LATAM
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Jan 2021 - Oct 2022
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Exponea (acquired by Bloomreach)
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United Kingdom
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Information Technology and Services
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1 - 100 Employee
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Account Manager
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Feb 2020 - Jan 2021
Own a portfolio of existing accounts, build long term relationships and take responsibility for their retention and growth (cross-and upsell); Identify upsell and cross sell opportunities within existing accounts; Act as a trusted advisor & industry expert; Succeed in a team selling environment, partnering with solution consultants for maximum account penetration and coverage; Consistently forecast monthly and quarterly performance within a 10% margin of error from actual bookings; Stay abreast of industry changes and trends; Confidently communicate the Exponea value proposition; Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations. Show less
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OutboundEngine
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United States
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Advertising Services
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100 - 200 Employee
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Account Manager
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Jul 2019 - Feb 2020
Providing our customers with nothing less than outstanding support via email and phone; answering product questions, resolving technical issues, etc. Ensuring customer satisfaction by troubleshooting issues and finding quick, viable solutions. Turn distressed customers/situations into opportunities to delight our customers, through stellar customer service with a positive attitude. When assisting customers, identify areas of opportunity to upsell by educating the customer on the value of the OutboundEngine's full product suite to expand the number of services the customer utilizes (closing new revenue). Advocating for the customer by taking their feedback and sharing it with other departments, to improve processes and product offerings. Speaking with unhappy customers who are seeking to cancel OE's services and gathering as much information as possible prior to passing the customer to our Retention team; this information is vital to help our organization grow and improve Provide such exceptional customer service that clients recommend us to others in their industry! Work through multiple software platforms including but not limited to Zendesk, Salesforce and Excel, Salesforce to assist customers. Show less
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Convergency
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United States
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Marketing and Advertising
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1 - 100 Employee
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Account Manager
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Mar 2019 - Jul 2019
Created detailed business plans to facilitate the attainment of client’s goals; manage the sales cycle; networking to turn new business opportunities into long-term partnerships; creating a marketing scope of work to present to prospective clients; provide monthly/quarterly reporting; remain in frequent contact with clients to meet their needs; respond to business matters and resolve issues; negotiate agreements and keep records of sales, data, and communication.
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Social Media Manager
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Dec 2018 - Jul 2019
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The Austin Focus, Inc.
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Austin, Texas Area
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Marketing Event Coordinator
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Oct 2018 - Dec 2018
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Law Offices of L. Aron Pena
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Edinburg, TX
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Paralegal
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Apr 2018 - Oct 2018
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Ballet San Antonio
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United States
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Performing Arts
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1 - 100 Employee
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Professional Ballet Dancer
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Aug 2017 - Apr 2018
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Western Michigan University
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United States
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Higher Education
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700 & Above Employee
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Reception/Marketing Director Assistant
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Apr 2017 - Jul 2017
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PACSUN
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United States
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Retail
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700 & Above Employee
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Keyholder
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Apr 2016 - Nov 2016
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SEPHORA
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France
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Retail
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700 & Above Employee
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Cashier
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May 2015 - Aug 2015
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Law Offices of L. Aron Pena
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Edinburg, Texas
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Receptionist/ File Clerk
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Apr 2009 - Sep 2009
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Education
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2013 - 2017
Western Michigan University
Bachelor of Fine Arts - BFA, Dance -
2009 - 2013
The Chicago High School for the Arts
Dance
Community
