Experience

THE CHEESECAKE FACTORY BAKERY INCORPORATED

• Calabasas Hills, California

• QA (R&D) Technical Services Manager

  • Feb 2020 - Present

  Manage key technical support resources for Research and Development, Sales, Marketing, Purchasing, Quality Assurance, and Operations/Manufacturing. Provides expertise in food labelling regulations relating to corporate brand nutritional claims. Support R&D and Operations in validating scale up of bench top recipes. Manage development of all the technical documentation required to produce the product. Partner with R&D in monitoring and adjusting mixing and baking times of new products. Technical leadership in qualifying and validating new suppliers. Partner with Supply Chain and Continuous Improvement departments to evaluate packaging protocols to achieve maximum cost savings and providing adequate product protection. Support quality assurance department with shelf-life studies utilizing analytical and sensory changes to determine the optimum shelf life of bakery items. Partner in valuation of product specifications and ensuring these accurately reflect production Partner R&D and Supply Chain in evaluating new ingredients for U.S. and International compliance. Also in conducting research necessary to register and maintain bakery product registrations in support of international growth. Ensure international order documents (i.e. USDA health certificates, Embassy stamped documents, certificate of origin, etc.) are accurate, available, and compliant. Management of audit schedules and their completion pursuant to regulatory requirements, customer requirements, and internal initiatives. Lead compliance initiatives in addressing audit findings. Manage processes necessary for obtaining U.S. Regulatory Agency and other documents required to support bakery product export. Show less



Dole Sunshine Company

• Singapore
• Food & Beverages
• 700 & Above Employee

• Senior Manager, Applied Technology, New Products & Packaging Development

  • 2018 - Jan 2020

  Technical pointperson in regards to new product development, process improvement, new ingredient review and qualification, supplier and copacker qualification, analytical testing, and stability testing. Responsible for managing the entire product development process from concept to approved prototype including resolving development and production issues in a timely manner.Lead technical teams (R&D, QA, Regulatory, Manufacturing, Logistics, and Purchasing) to recommend and approve (from concept through implementation) ingredients, packaging components, and processes in order to deliver a high quality, low cost finished product for commercialization.Develop new products from concept to bench-top samples, to test batches, and to successful commercial start-ups and productions.Responsible for all technical activities relating to new product development, new packaging development, and renovation of existing products/packaging.Manage and communicate project status via timeline management.Build and maintain strong working relationships with all departments (internal & external) to ensure efficient and timely project implementations.Work closely with Marketing and Manufacturing departments, to calculate cost of goods for evaluating business opportunities.Work closely with all departments, especially Marketing and Manufacturing, to identify, analyze, and implement cost savings projects.Develop and implement process changes to improve project management, cost of goods, and quality.Complete appropriate analyses to decide on in-house manufacturing versus contract manufacturing. Show less

• Manager, New Products & Packaging Development

  • 2011 - 2018

• Quality Assurance Supervisor

  • Aug 2006 - Aug 2011

• Superintendent, Food Technologist II

  • 2000 - Aug 2006