Experience

iACS - HVAC Control Specialists
• United Kingdom
• HVAC and Refrigeration Equipment Manufacturing
• 1 - 100 Employee
• Office Administrator

  • Mar 2022 - Present


The Thinking Traveller Ltd.

• Pre-departure Holiday Planner & Sales Co-ordinator

  • Feb 2014 - May 2016

  - Managing a large portfolio of luxury villas - Assisting clients with the organisation of their luxury holiday, by providing a high class service from first point of contact until departure; - Coordinating and collaborating with local suppliers, mostly in Italian; - Liaising with local managers to coordinate arrivals and bookings; - Communicating with clients by telephone and/or email - Selling luxury experiences tailored to clients’ needs (and coordinating with the local team/suppliers)



Hilton London Metropole

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Group Desk Agent

  • Nov 2012 - Aug 2013

  Working within a busy environment (biggest Hotel in Europe)• Organising large groups and crews (at least 100 guests a day)• Organising reservations• Dealing directly with the Companies themselves whenever needed• Working independently • Organising the crews’ transportation• Always being a point of reference for the colleagues and guests• Supervising the colleagues at the group desk• Always making sure every group is satisfied• Organising the Group Masters – payments etc

• Receptionist

  • Mar 2012 - Nov 2012



Hotel Planibel and Residences

• Waitress

  • Jul 2008 - Sep 2009

  Summer job (1 month first year, 1month second year) Working within a very busy environment. Summer job (1 month first year, 1month second year) Working within a very busy environment.