Cecilia Tate
Senior Information Technology Specialist at Showpad- Claim this Profile
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Bio
Melissa S.
This recommendation is long overdue . My first day as a Capgemini employee we were flown to Atlanta to join dozens of others to attend our onboarding and new hire orientation. Cecilia had 50+ people in the room and did a dynamic job facilitating everything but what stood out most was her high energy, smile , friendly personality and technical expertise. I also had a windows issue a few months later and was fortunate to have Cecilia troubleshoot the problem and get me back into the swing of things. She is an outstanding individual that I’m lucky to call a friend . If you ever get to work alongside her you’ll see how awesome she is. Cecilia thanks for everything, you’re a rock star!
Melissa S.
This recommendation is long overdue . My first day as a Capgemini employee we were flown to Atlanta to join dozens of others to attend our onboarding and new hire orientation. Cecilia had 50+ people in the room and did a dynamic job facilitating everything but what stood out most was her high energy, smile , friendly personality and technical expertise. I also had a windows issue a few months later and was fortunate to have Cecilia troubleshoot the problem and get me back into the swing of things. She is an outstanding individual that I’m lucky to call a friend . If you ever get to work alongside her you’ll see how awesome she is. Cecilia thanks for everything, you’re a rock star!
Melissa S.
This recommendation is long overdue . My first day as a Capgemini employee we were flown to Atlanta to join dozens of others to attend our onboarding and new hire orientation. Cecilia had 50+ people in the room and did a dynamic job facilitating everything but what stood out most was her high energy, smile , friendly personality and technical expertise. I also had a windows issue a few months later and was fortunate to have Cecilia troubleshoot the problem and get me back into the swing of things. She is an outstanding individual that I’m lucky to call a friend . If you ever get to work alongside her you’ll see how awesome she is. Cecilia thanks for everything, you’re a rock star!
Melissa S.
This recommendation is long overdue . My first day as a Capgemini employee we were flown to Atlanta to join dozens of others to attend our onboarding and new hire orientation. Cecilia had 50+ people in the room and did a dynamic job facilitating everything but what stood out most was her high energy, smile , friendly personality and technical expertise. I also had a windows issue a few months later and was fortunate to have Cecilia troubleshoot the problem and get me back into the swing of things. She is an outstanding individual that I’m lucky to call a friend . If you ever get to work alongside her you’ll see how awesome she is. Cecilia thanks for everything, you’re a rock star!
Experience
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Showpad
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Belgium
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Software Development
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300 - 400 Employee
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Senior Information Technology Specialist
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Aug 2022 - Present
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Information Technology Operations Specialist
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May 2021 - Aug 2022
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Capgemini
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France
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IT Services and IT Consulting
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700 & Above Employee
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Information Technology Specialist
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Jan 2019 - May 2021
End user Support including Hand/Eyes needs for IT Service for PC imaging, End user support, for Intel and MacBook and Audio-Visual support. Provide Hand & Eyes support for Group IT as required. Handling ITSM tickets – incidents and requests – by properly analyzing the details and taking appropriate action Ensuring that incidents and requests are resolved within the SLA Pulling data ITSM tool and preparing timely & accurate reports Preparing and maintaining detailed process documentations as and when required and updating the same on a regular basis Recognize and Highlighting incident and trends which hampers team’s productivity Attend weekly conference calls / meetings with various teams to provide provisioning and re-claim status Reaching out and setting up calls by involving different onshore and offshore teams whenever required for resolving any issues/confusions hampering smooth operations.
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IT Manager
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Jan 2019 - Jan 2019
End user Support including Hand/Eyes needs for IT Service for PC imaging, End user support, for Intel and MacBook and Audio-Visual support. Provide Hand & Eyes support for Group IT as required. Handling ITSM tickets – incidents and requests – by properly analyzing the details and taking appropriate action Ensuring that incidents and requests are resolved within the SLA Pulling data ITSM tool and preparing timely & accurate reports Preparing and maintaining detailed process documentations as and when required and updating the same on a regular basis Recognize and Highlighting incident and trends which hampers team’s productivity Attend weekly conference calls / meetings with various teams to provide provisioning and re-claim status Reaching out and setting up calls by involving different onshore and offshore teams whenever required for resolving any issues/confusions hampering smooth operations
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US Army
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United States
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Armed Forces
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700 & Above Employee
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Information Technology Administrator
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Oct 2014 - Jul 2018
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Education
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2016 - 2021
American InterContinental University
Bachelor's degree, Network and System Administration/Administrator
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