Cecilia Stassen

Customer Service Officer at TK Home Solutions BV
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Contact Information
Location
Ghent, Flemish Region, Belgium, BE
Languages
  • English Full professional proficiency
  • Afrikaans Native or bilingual proficiency
  • French Professional working proficiency
  • Nederlands Limited working proficiency

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Experience

    • Netherlands
    • Industrial Machinery Manufacturing
    • 100 - 200 Employee
    • Customer Service Officer
      • May 2023 - Present

    • Part-Time Contact Agent
      • Sep 2022 - May 2023

    • Belgium
    • Retail
    • 700 & Above Employee
    • Staff Member
      • May 2022 - Sep 2022

    • Staff Member
      • May 2022 - Sep 2022

    • United States
    • Religious Institutions
    • 400 - 500 Employee
    • Executive Pastor, Every Nation Gent
      • Sep 2019 - Apr 2022

    • Missionary
      • Jul 2009 - Apr 2022

    • Executive Assistant, Every Nation Marseille
      • Sep 2013 - Aug 2019

    • Life Coach
      • Jul 2009 - Jun 2019

      - Entrepreneur - Business Management - Planning, organising - Marketing - Life Coaching and Mentoring - Time-management - Entrepreneur - Business Management - Planning, organising - Marketing - Life Coaching and Mentoring - Time-management

    • United Kingdom
    • Construction
    • 1 - 100 Employee
    • Administrative Assistant and Events Organiser
      • Sep 2013 - Aug 2016

      Working Bilingual (English/French) in following areas: - Crosscultural work - Administrative Support - Events planning - Mentoring - Communications - Web content management Working Bilingual (English/French) in following areas: - Crosscultural work - Administrative Support - Events planning - Mentoring - Communications - Web content management

    • South Africa
    • Financial Services
    • 300 - 400 Employee
    • Various Roles at First National Bank
      • Feb 1999 - Jun 2009

      Implementation Manager - Area Office, Klerksdorp - Ensure the successful implementation and training of new / changed procedures, products and systems - Extensive travel to support, guide and facilitate system and structural changes within the area allocated - Use and maintenance of checklists and action plans to ensure all aspects of the project covered. - Enforce standardization and minimal deviation throughout project cycle - Constant feedback to Head of Implementation - Execution of checklists and action plans - Liaise and communicate effectively with the support mechanisms (help desk or project team). HR Admin Support - Area Office, Klerksdorp - Recruitment and selection of candidates - Attending to Payroll administration - Promotions and Transfers in Area - Work independently to achieve deadlines - Secretary for Area Employment Equity Forum - Performance management - Co-ordination of interventions for Vuka, Care & Growth (workforce diversity workshops) - Planning and organizing for all training interventions for Area Other roles: Area Administrator - Klerksdorp, North West Sales Coordinator - Potchefstroom, North West Customer Service Representative - Gezina, Gauteng Show less

Education

  • University of South Africa/Universiteit van Suid-Afrika
    Bachelor of Arts (B.A.) Applied Psychology for Professional Contexts, Industrial and Organizational Psychology
    2006 - 2012
  • Every Nation School of Ministry - Europe
    Church Leadership
    2017 - 2019
  • Ghent University
    University Language Centre, Nederlands voor Anderstaligen - B2
    2021 - 2021
  • HOGENT
    Bachelor | Office Management | Business & Languages | HR | English, French, Dutch, Human Resources Management/Personnel Administration, General
    2021 - 2024

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