Experience

DENVER HEALTH AND HOSPITALS AUTHORITY

• United States
• Medical Practices
• 1 - 100 Employee

• WIC Educator

  • Feb 2022 - Present

  • Administrate front office duties, answer phone calls, schedule appointments, and issue WIC cards to participants. • Analyze care plans when scheduling to ensure correct appointment type and time allotted to complete appointment. • Work collaboratively and effectively with team members in a fast-paced deadline driven environment to provide participants with quality customer service. • Provide quality customer service skills in person and over the phone during appointments and completing administrative duties. • Work independently, complete appointments in a limited time frame, ask open ended questions, and elaborate answers to maintain accurate and neat records. • Upload appointment notes into care plan in participant profiles. • Utilize Medicaid portal to retrieve health insurance information and utilize Epic to retrieve recent medical height and weight for participants prior to appointment. • Assist in training new WIC educators. • Review identification, proof or address and income guidelines and communicate with participants if additional information is needed at time of appointment. Show less



University Prep School- Arapahoe

• Receptionist

  • Jul 2020 - May 2021

  • Coordinated with front office staff, teachers, and other staff members to ensure proper communication with the public while providing a safe learning environment for scholars. • Answered incoming phone calls, current parent, and incoming parent inquiries within the Infinite Campus ERP environment. • Processed student record requests and coordinated with Information Technology Services staff during interruptions. • Translated written family communication and provided interpreter service at family events and meetings. • Worked independently and effectively in a fast-paced deadline-driven environment and juggled several projects at once. • Collaborated with the Operations Team to coordinate family communication via flyers, text blasts, and phone calls. • Supported logistics for school activities and events in coordination with the Dean of Operations. • Handled money and kept inventory of the school uniforms daily. • Collaborated with other staff members and actively participated in all professional development and learning opportunities. Show less



Arapahoe County

• United States
• Government Administration
• 500 - 600 Employee

• Business Associate III

  • Mar 2020 - Jun 2020

  • Received police record request from caseworkers and processed requests with appropriate police departments. • Communicated and relayed information received from police department with caseworkers in a timely manner. • Electronically filed documents for child protective services cases.

• LINKS Coordinator

  • Sep 2018 - Mar 2020

  • Coordinate daily LINKS meetings and served as a meeting recorder during each meeting.• Deciphered and recorded important information into meeting reports and uploaded to ICM and Trails. Worked alongside facilitators to ensure the information was recorded accurately.• Assisted the facilitator during the meetings providing administrative assistance and crisis management as needed.• Prepared LINKS recorder schedule and equally distributed recorders prior to meetings.• Analyzed data for Adoption Deep drive. • Fulfilled requests for bus tickets for caseworkers using ICM. • Covered front desk, answered phone calls, fulfilled caseworker and client requests as needed. Show less

• Business Associate I- Front Desk

  • Apr 2018 - Sep 2018

  • Processed documents received from customers, date stamped, issued official receipt, and ensured that data was delivered appropriately and timely.• Provided customers with referrals for other assistance organizations or programs such as food banks, shelters, child support, and housing.• Provided general clerical support such as typing, copying documents, filing, collating information packets for customers.



America's Best Contacts & Eyeglasses

• United States
• Retail
• 1 - 100 Employee

• Optometric Technician

  • Mar 2016 - Mar 2018

  • Operated optometric machinery to pre-test patient’s eyesight prescription. • Communicated with patients concerning any medical issues and or patient’s symptoms before proceeding with the eye exam, taking notes, and inserting them in the EMR for doctors use in making prescriptions and recommendations. • Provided interpreter service for medical staff and patients as an English and Spanish speaking liaison. • Communicated clearly with patients detailing procedures pre and post exam. • Cleaned and sterilized room and equipment before patient’s exam to maintain a sterile diagnostic environment. • Answered phone calls, answered patient’s inquiries in a clear and concise manner, scheduled appointments in electronic medical record system, assisting with positive customer satisfaction while following HIPAA privacy laws and guidelines. • Sales technician recommending products according to patient needs. • Handled money at the cash register. • Assisted in training newly hired optometric technicians across various stores. • Scanned, faxed, and used collaboration tools (Word processor, spreadsheets, secure file sharing) for daily business activity. • Interpreted for medical staff and patients as an English and Spanish speaking liaison. Show less



Denver Health and Hospitial

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Volunteer

  • Sep 2016 - Dec 2017

  - Medical assistant volunteer at a cancer treatment facility providing information and care for patients, collaborating with caregivers in a space where patients can interact with other patients and give each other encouragement and support. - Assist with English and Spanish speaking patients, providing information on services offered that include biotechnical equipment services, such wigs, breast prosthesis, transportation information, insurance information, workshops that include knitting, painting, dance, beauty, cooking classes and specialty services - Organize and coordinate workshops - Call patients to schedule appointments and invite to workshops - Check-in patients in medical electronic system, while respecting patient and privacy - File paper work and send emails in Outlook client, scanning, and faxing documents - Assist patients with wig and breast prosthesis fitting and informed patients on facilities and services that provide further service for replacement - Handle donations, ensuring that they met the standard of quality for patients - Translating workshops and interpreting interactions for patients and service providers - Interpreter at the Sue Miller Day of Caring Event Show less



Special Programs: Volunteers in Partnership

• Co-Director of Middle School Programs

  • Nov 2014 - Mar 2017

  - Coordinate monthly workshops for partnered middle schools in the Denver area - Create workshops geared into providing information and life skills to middle school students in underrepresented communities - Used file and document sharing system (Dropbox) for sharing among colleagues- Schedule activities for diverse students, tailoring activities for students and additionally creating blocks of scheduled activities for Spanish speaking students, achieving high levels of satisfaction- Used email system to collaborate with teacher staff at the middle school, scheduling blocks of time andscheduled activities with their students based on mutual and agreed availability Show less

• Student Staff Assistant

  • Nov 2013 - Mar 2017

  - Assist with staff communication using Outlook, Word, Excel, faxing, scanning for document flow- Lead high school and middle school college enrichment program, in collaboration with school staff, providing information and fostering life skill development- Answered phone calls in courteous and professional manner for inquiries from public and staff, directing public and staff for to the proper resource or communication channel- School ambassador for visiting students: providing information regarding the different facilities such as the majors and departments and services, as well as study and tutoring areas as well as financial aid offices- Communicate with high school students regarding upcoming deadlines as well as keeping updates of the students that were accepted into the University of Denver - Attended fund raiser events, providing information for parents and students and participated in student and parent panels Show less