Experience

Cisco Systems de Mexico, S. de R.L. de C.V.

• Mexico
• Armed Forces
• 1 - 100 Employee

• • Aug 2020 - Present

  • Achieving, monitoring and reporting Key Performance Indicators (KPIs) in order to driving desired business outcomes to the Customer through effective installed base (IB).• Work with Account Teams, Partners and Customers to gather information about the Customer, create an initial view of their IB, analyze the data quality and assess existing processes governing the lifecycle of the Customer assets.• Document, manage, execute and track changes that the customer had made to IB.• Repare and participate in Quarterly Business Reviews (QBR) with Customers.• Managing, tracking, and reporting any asset / contract management issues to provide recommendations for design & optimization in order to optimize the customer experience. Show less

• • Nov 2018 - Aug 2020

  • Partner Quotes and Orders follow up: Give support to the partner in order to have the minimum issue in the order process.• Support on logistic and manufacturing processes: Work with manufacturing and logistic teams in order to avoid any issue or delay about partner orders. • Quarter Metrics Measurement: Give the partner a general status about their performance during the quarter. Also, give the partner an improvement plan about their performance in order to have better practices and business outcomes. Show less

• • Jun 2015 - Nov 2018

  • Audit Support: Be the main point of contact between the partner and Certifications Team from USA. Explain to the partner how the process works and assist it until the audit date. • Partner Support: Act as a Help Desk for LATAM partners in order to attend all sorts of queries about programs, tools, certifications and specializations they have. • Training Delivery: Develop processes for partner training on specific subjects. Deliver OnLine and Onsite trainings. • Contracts Management: Consolidate information between Cisco and partners contracts in order to motorize the progress about activities and bookings. • Channel Support: Help Channel team to resolve doubts or issues they might have about partners (Cisco tools, Incentive Programs, Certifications and Specializations). Show less



Global Knowledge Mexico

• Education Administration Programs
• 1 - 100 Employee

• Product Sales Specialist ORACLE - VMWARE

  • Sep 2010 - Mar 2015

  • Networking: Develop business relationships with Oracle and VMware. • Technical and Sales Support: Detect training needs, profitability analysis, proposal development, negotiation and closing deals. • Training schedule management: Program and schedule Oracle and VMware courses. Participate on the logistics process for courses delivery. • Project Management: Supervise training projects delivery to government and private sector. • Competitive Bidding: Verify procedures and papers to register the company in the process. • Graphic Design: Design flyers, logos, stands, newspaper advertisement. Maintain the website updated Show less