Cecilia Maldonado

Senior Enterprise Partner Success Manager at Mainstay
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Contact Information
us****@****om
(386) 825-5501
Location
Boston, Massachusetts, United States, US
Languages
  • English Full professional proficiency
  • Spanish Native or bilingual proficiency
  • German Limited working proficiency

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Dr. Sue Maxam

Cecilia is the most service-oriented, strategic, proactive vendor/partner I have ever worked with in my 30+ years in higher education! She is 100% committed to ensuring her clients not only meet, but exceed their goals by working so closely with them; understanding their needs; planning out campaigns; painstakingly guiding them; offering ideas to consider; providing valuable data; problem solving; discussing best practices; patiently answering seemingly endless questions; and making herself available virtually 24-7! She makes her customers feel like they are her sole priority and that makes all the difference in the world! In short, Cecilia is truly AMAZING!

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Credentials

  • Certified Customer Success Manager (CCSM) Level 4
    SuccessHACKER
    Dec, 2022
    - Nov, 2024
  • Certified Customer Success Manager (CCSM) Level 3
    SuccessHACKER
    Nov, 2022
    - Nov, 2024
  • Certified Customer Success Manager (CCSM) Level 2
    SuccessHACKER
    Oct, 2022
    - Nov, 2024
  • Certified Customer Success Manager (CCSM) Level 1
    SuccessHACKER
    Apr, 2022
    - Nov, 2024
  • Columbia Business School - Digital Marketing: Customer Engagement, Social Media, Planning & Analytics
    EMERITUS
    Jan, 2020
    - Nov, 2024
  • Inbound Certification
    HubSpot
    Nov, 2019
    - Nov, 2024

Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Senior Enterprise Partner Success Manager
      • Oct 2021 - Present

    • Enterprise Partner Success Manager
      • Jan 2020 - Dec 2021

      AdmitHub’s conversational platform drives student outcomes with the power of artificial intelligence, people science, and joy. We believe every student can – and will – succeed in college with the right support. We've partnered with colleges and universities across the country to reach more than one million students – and in the process, helped schools boost enrollment, strengthen retention, and slash summer melt.

    • Netherlands
    • Higher Education
    • 100 - 200 Employee
    • Assistant Vice President - North America
      • Jun 2017 - Jan 2020

      ''Studyportals is the international Study Choice Platform. We consider international study experience extremely valuable to students´ development. Through our portals we try to fill the information gap that hinders students from finding and starting their international studies. On this mission, there´s still a lot of work to be done, but we are working enthusiastically and welcome cooperation with students and universities.'' ''Studyportals is the international Study Choice Platform. We consider international study experience extremely valuable to students´ development. Through our portals we try to fill the information gap that hinders students from finding and starting their international studies. On this mission, there´s still a lot of work to be done, but we are working enthusiastically and welcome cooperation with students and universities.''

    • United States
    • Wholesale
    • 1 - 100 Employee
    • International Account Manager
      • Aug 2015 - May 2017

      • Responsible for distributors and pet retailers in the international channel: Middle East, South America, Canada, Puerto Rico and the Caribbean • Established and maintained strong customer relationships while developing and negotiating strategic business plans to increase the customer’s sales growth • Responsible to introduce new categories/products to customer´s assortment • Provided support to business partners during the selling process: pricing and merchandising, presenting planograms and building end caps to their needs • Represented PetEdge during international pet trade shows (US and Germany) meeting with customers as well as potential business partners Show less

    • Advertising Services
    • 1 - 100 Employee
    • Sr Account Manager
      • Feb 2011 - Dec 2011

      • Planned, executed and coordinated marketing initiatives to increase the market share for Mexico’s second largest bank • Developed and coordinated ‘Below the Line’ (BTL) actions, promotions, events, sponsorship programs and strategies for local store marketing activities and direct marketing according to the client’s needs • Coordinated internal and external human resources to guarantee the efficiency of the assigned projects + Led marketing strategies that increased the Bank´s brand awareness in the Monterrey area Show less

    • United States
    • Food and Beverage Services
    • 700 & Above Employee
    • Key Account Manager
      • Jun 2006 - Mar 2009

      • Responsible for the sales volume of 17 clients (wholesalers and distributors) in the Northeast region of Mexico• Coordinated trade-marketing activities including: in-pack promotions, product discounts and product tasting+ Increased sales over 30% from 2006 to 2008 through improving B2B relationships and customized marketing activities + Led the launch of Monster Energy in Monterrey

    • Marketing Coordinator
      • Jan 2006 - May 2006

      • Supported key account managers by coordinating trade marketing activities with the Clamato brand in close collaboration with distributors and their sales force+ Increased Clamato sales by 50% through the support of direct distributors and execution of trade marketing activities

    • Mexico
    • Advertising Services
    • 1 - 100 Employee
    • Junior Account Manager
      • Feb 2005 - Aug 2005

      + Coordinated a $100,000 USD advertising campaign with marketing initiatives such as print, digital and in-store advertising as well as celebrity branding + Coordinated a $100,000 USD advertising campaign with marketing initiatives such as print, digital and in-store advertising as well as celebrity branding

Education

  • University of Adelaide
    MBA, Marketing
    2009 - 2010
  • Tecnológico de Monterrey
    Bachelor's degree, Marketing
    2000 - 2004

Community

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