Experience

Sentral Hotel

• Malaysia
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Dec 2018 - Present

  •Customer Satisfaction (Guest Feedback, Social Media Review). •Financial Performance (Up selling, Room Revenue, Operation Auditing). •Showing Initiative, Problem Solving, Staff Training, Team Leading. •Manages and motivates the Front Office team in order to provide a high standard of service for customers. •Welcomes guests and fosters customer loyalty through his/her friendly manner. •Develops high quality relationships with guests throughout their stay. •Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution. •Oversee and supervises guest arrivals and departures with the front office executive and duty managers. •Provide high level of customer service and maintain a high profile in the day to day front office operations. •Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. •Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR Show less



St Giles - The Wembley & Cititel Express Penang

• Service Manager

  • Nov 2014 - May 2018

  - Pre-opening Team - Prepare for Training (Train the Trainer) - Handling guest's request and complaints - Customer Service - Pre-opening Team - Prepare for Training (Train the Trainer) - Handling guest's request and complaints - Customer Service



Hotel Sentral Georgetown

• Front Office Supervisor

  • Dec 2013 - Oct 2014

  Monitor operation at front desk. Assist guest's complaints and help them to solve the problems Customer service Monitor operation at front desk. Assist guest's complaints and help them to solve the problems Customer service



Hotel Equatorial Penang

• Malaysia
• Hospitality
• 1 - 100 Employee

• Front Office Assistant

  • Jul 2010 - Apr 2013

  Greet the guests, help them for check in and check out. Assist the guests when they facing problems or provide all the information which needed for the guests

• Front Office Assistant

  • Jul 2010 - Mar 2013

• FOA

  • 2010 - 2011