Strategic Account Manager

• Oct 2022 - Present

▪ Single point of contact across different service lines ▪ Bring in SME to help solution requirements • Elevate the conversation • Move beyond operations, driving a high level strategic conversation • Introduces innovation and solutions • Provide industry trends and insights • Customer Advocate • Drives accountability • Represent customer requirements internally in Welocalize • Get executive sponsorship • Proactively driving CSAT by delivering a better customer experience • Fostering long-term, enduring partnerships Show less

Account Manager - Large Accounts

• Feb 2021 - Oct 2022

- Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition- Acquiring a thorough understanding of key customer needs and requirements- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition- Acquire a thorough understanding of key customer needs and requirements- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives- Ensure the correct products and services are delivered to customers in a timely manner- Serve as the link of communication between key customers and internal teams- Resolve any issues and problems faced by customers and deal with complaints to maintain trust- Play an integral part in generating new sales that will turn into long-lasting relationships Show less

Account Manager

• Jan 2018 - Jan 2021

- Converting customers requests into price offers and offers into translation projects.- Talking to customers constantly, to gain a deep understanding of their needs and provide them tailored and flexible solutions.- Contribution in ensuring profitability and success of projects, driving to customer retention.- Monitoring personal progress and provide feedback to the manager

Associate Account Manager

• Feb 2017 - Dec 2017

- Checking the incoming requests, gain a deep understanding of the customers' needs and provide the Account Managers tailored solutions to convert the offers into real projects.- Contribution in ensuring profitability and success of projects, driving to customer retention

Freelance Translator

• Feb 2013 - Feb 2017

- Following ethical codes that protect the confidentiality of information. - Proofreading, editing, and revising translated materials. - Checking translations of technical terms and terminology to ensure that they are accurate and remain consistent throughout translation revisions. - Reading written materials such as legal documents, scientific works, or news reports, and rewrite material into specified languages. - Referring to reference materials such as dictionaries, lexicons, encyclopedias, and computerized terminology banks as needed to ensure translation accuracy. - Compiling terminology and information to be used in translations, including technical terms such as those for legal or medical material. - Discussing translation requirements with clients, and determine any fees to be charged for services provided. - Adapting software and accompanying technical documents to another language and culture. Show less

Receptionist

• Aug 2016 - Jan 2017

- Serving visitors by greeting, welcoming, and directing them appropriately. - Notifying company personnel of visitor arrival. - Maintaining security and telecommunications system. - Informing visitors by answering or referring inquiries. - Maintaining security by following procedures, monitoring logbook, and issuing visitor badges. - Operating telecommunication system by following manufacturer’s instructions for house phone and console operation. - Serving visitors by greeting, welcoming, and directing them appropriately. - Notifying company personnel of visitor arrival. - Maintaining security and telecommunications system. - Informing visitors by answering or referring inquiries. - Maintaining security by following procedures, monitoring logbook, and issuing visitor badges. - Operating telecommunication system by following manufacturer’s instructions for house phone and console operation.

Interpreter

• Oct 2016 - Oct 2016

Interpreter for a guided tour at the livestock and the cheese-making rooms of the Country Relais I Due Laghi Interpreter for a guided tour at the livestock and the cheese-making rooms of the Country Relais I Due Laghi

Welcome Staff Member

• Mar 2015 - Dec 2015

- tickets and services selling - info point - security and tickets control - reservation desk Working places: - Colosseum - Palatine Hill - Roman Forum - Roman National Museum - tickets and services selling - info point - security and tickets control - reservation desk Working places: - Colosseum - Palatine Hill - Roman Forum - Roman National Museum

Welcome Staff Member

• Feb 2014 - Dec 2014

- tickets and services selling - info point - security and tickets control - reservation desk Working places: - Colosseum - Palatine Hill - Roman Forum - Roman National Museum - tickets and services selling - info point - security and tickets control - reservation desk Working places: - Colosseum - Palatine Hill - Roman Forum - Roman National Museum

Commessa

• Jul 2013 - Sep 2013

Clothes assorment and sales servicing in the most important Subdued store Clothes assorment and sales servicing in the most important Subdued store

Portalettere

• Jul 2012 - Oct 2012

Mail delivery Mail delivery

Cameriera

• Sep 2011 - Oct 2011

Commessa

• Jul 2011 - Jul 2011

Shoes assortment and sales servicing Shoes assortment and sales servicing