Experience

Socle Education

• United States
• Software Development
• 1 - 100 Employee

• Student Loan Specialist

  • Jun 2014 - Present

  • Receive a high volume of incoming and outbound calls, average 120 calls a day. • Make outbound calls to students for document acquisition for the processing of financial aid. • Act as a liaison between the students and third parties, such as loan servicers and the department education; facilitate a timely resolution for at-risk borrowers. • Dealt with student objections by identifying resources and offering solutions. • Diffused escalated situations using active listening and empathy.



ANB Bank

• United States
• Banking
• 200 - 300 Employee

• Call Center Representative

  • Nov 2010 - Sep 2013

  • Received a high volume of incoming call, averaged 86 calls a day. • Assisted customers with their account inquiries and research requests using telephone banking, online banking, secure messaging, and web chats. • Maintain customer's accounts, which included stop payments, transfers, address changes, and check orders. • Dealt with debit/ATM card disputes and closed accounts. • Handled return mail and provided support to other call center representatives. • Received a high volume of incoming call, averaged 86 calls a day. • Assisted customers with their account inquiries and research requests using telephone banking, online banking, secure messaging, and web chats. • Maintain customer's accounts, which included stop payments, transfers, address changes, and check orders. • Dealt with debit/ATM card disputes and closed accounts. • Handled return mail and provided support to other call center representatives.



Credit Union of Denver

• United States
• Banking
• 1 - 100 Employee

• Teller II

  • May 2009 - Jul 2010

  • Processed member transactions including deposits, withdrawals, address changes, and loan payments ensuring thoroughness and accuracy. • High volumes teller line with at least 80 transactions and had an excellent balancing record. • Processed member transactions including deposits, withdrawals, address changes, and loan payments ensuring thoroughness and accuracy. • High volumes teller line with at least 80 transactions and had an excellent balancing record.



Power Credit Union

• United States
• Computer Networking
• 1 - 100 Employee

• Personal Service Representative

  • Mar 2007 - May 2009

  • Processed member transactions; opened new accounts and products to members and non- members. • Responsible for cross-selling products that would benefit the members. • Balanced the ATM every week and helped with the vault when needed. • Assisted with loan closings and was appointed the title clerk for the branch. • Processed member transactions; opened new accounts and products to members and non- members. • Responsible for cross-selling products that would benefit the members. • Balanced the ATM every week and helped with the vault when needed. • Assisted with loan closings and was appointed the title clerk for the branch.



Vectra Bank Colorado

• United States
• Banking
• 300 - 400 Employee

• Financial Services Representative

  • Apr 2005 - Mar 2007

  • Processed customer transactions including deposits, withdrawals, loan payments, and cross selling. • Opened new accounts and products, and maintain accounts. • Responsible for all negotiable instruments, safe deposit boxes, and balanced the ATM. • Assisted with the scheduling of the other tellers and worked at least one Saturday a month on the supervisor rotation. • Processed customer transactions including deposits, withdrawals, loan payments, and cross selling. • Opened new accounts and products, and maintain accounts. • Responsible for all negotiable instruments, safe deposit boxes, and balanced the ATM. • Assisted with the scheduling of the other tellers and worked at least one Saturday a month on the supervisor rotation.