Cecilia .

Desk operator | office executive at WebZap Technologies at WebZap Technologies
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Contact Information
us****@****om
(386) 825-5501
Location
Absecon, New Jersey, United States, JE

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Experience

  • WebZap Technologies
    • Hong Kong
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Desk operator | office executive at WebZap Technologies
      • May 2012 - Present

      -Responded to all incoming calls and e-mails to the help desk hotline and e-mail account. -Responded to troubleshooting calls to determine if calls can be resolved at the Help Desk. -Collaborated with the Scheduling Coordinator as it pertains to receiving A/V setup assignments. -Reassigned any setup that will not be able to pick up to an available technician. -Responded to all incoming calls and e-mails to the help desk hotline and e-mail account. -Responded to troubleshooting calls to determine if calls can be resolved at the Help Desk. -Collaborated with the Scheduling Coordinator as it pertains to receiving A/V setup assignments. -Reassigned any setup that will not be able to pick up to an available technician.

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