Director of Employment Services

• Jan 2023 - Present

Workforce Development Manager

• Jun 2021 - Jan 2023

Oversees the Pathways for Young Adults and English Language Learners Employment Services Programs.

Pathways for Young Adults Program Coordinator

• Jan 2020 - May 2021

Provided young adults opportunities for career exploration, vocational training and experiential opportunities that provide a solid foundation necessary for career success in adulthood.

Financial Stability Coordinator

• Aug 2019 - Jan 2020

Coached and counseled individual clients to identify and develop plans and programs to resolve personal life obstacles.• Managed organization’s $50,000 “Employment Service Short-Term Empowerment Process Program”, selecting qualified individuals.• Created Pre and Post Program evaluation methods for “Employment Service Short-Term Empowerment Process Program”, ensuring all objectives and processes are followed.• Coached and counseled clients with resume development, networking strategies, organizational skills, and setting goals, by sharing skills and effective experience.• Measured Program’s data target are met, by use of “Efforts to Outcome” Software. Show less

Case Manager

• Aug 2015 - Jul 2019

Managed comprehensive intake admissions through effective interviewing techniques, research previous service records, assessment, and selectin and collaboration with other service providers. • Managed “Employment Short Term Empowerment Process Program” partnership. By developing in-house referral system and increased service outreach• Selected as “Listen4Good Grant" Program Coordinator, collecting data, analyzing results, modifying Program changes, and developed Client feedback • Functioned as Mentor and liaison for incoming Interns, ensuring they become familiar and comfortable with resources to assist Clients and their needed support• Utilized evidence-based practices, including motivational interviewing and trauma-informed care, creating individualized support plans, based on Client’s strengthsWellness Program Coordinator-Assists in the administration of wellness programs and activities designed to improve employee health and well being. Show less

Business Office Specialist

• Nov 2013 - May 2015

As a result of my student service experience I was promoted the the Specialist III- Business Office position where I worked directly with students, faculty, staff, clients and vendors one on one to assist in setting up payment plans, account inquiries, understanding their accounts, cash receipts all incoming payments, refund profile education, balance and reconcile all daily receipts and job functions. Along with handle complaints pertaining to vending services and process all vending refunds as needed. Through these operations wait time was minimal and processes ran efficiently and effectively. Show less

Student Services Specialist

• Aug 2012 - 2013

As a front line representative of the Student Service Center I successfully provided customer service to current and new enrollees with all aspects of college life such as, scheduling and inputting classes, new student enrollment, campus direction, financial aid, and other reasonable, related duties as assigned. In addition, I offered clerical support to any and all staff, operated campus software, efficiently logged student information, and coordinated office functions. As a front line representative of the Student Service Center I successfully provided customer service to current and new enrollees with all aspects of college life such as, scheduling and inputting classes, new student enrollment, campus direction, financial aid, and other reasonable, related duties as assigned. In addition, I offered clerical support to any and all staff, operated campus software, efficiently logged student information, and coordinated office functions.