Experience

SMAG

• France
• Software Development
• 100 - 200 Employee

• Customer Success Manager

  • Jan 2023 - Present

  Montpellier, Occitanie, France



AgriDigital

• Australia
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Nov 2021 - Jan 2023

  Sydney, New South Wales, Australia AgriDigital develops blockchain software platforms (Waypath, AgriDigital and Broker) that are designed to assist in the transaction and settlement of agricultural commodities to bring transparency and efficiency in the grain supply chain. Responsibilities: - Support and train customers in their use of AgriDigital products - Understand all customer touchpoints and standardize interventions throughout, to expand product usage, train and educate best practices, and add business… Show more AgriDigital develops blockchain software platforms (Waypath, AgriDigital and Broker) that are designed to assist in the transaction and settlement of agricultural commodities to bring transparency and efficiency in the grain supply chain. Responsibilities: - Support and train customers in their use of AgriDigital products - Understand all customer touchpoints and standardize interventions throughout, to expand product usage, train and educate best practices, and add business value to our customer - Use and analyze data to drive improvement in the quality of the product offerings, and enable customers to leverage our solutions more effectively - Work closely with the Marketing team to provide the best communication to customers - Develop and implement strategies to improve customer relationships, satisfaction and retention - Develop and update customer support documentation - Train new employee to AgriDigital products and Customer Success processes and missions Show less



Farms

• Farm Hand

  • 2020 - 2021

  Australia Support farmers in their use of data and digital solutions to improve their performance.



Harvest Groupe

• France
• Software Development
• 100 - 200 Employee

• Customer Success Manager

  • Oct 2018 - Dec 2019

  Paris, France Harvest is a creator of digital solutions in France and a leader in software dedicated to Wealth Management and finance professions. Harvest helps all players in the sector: Banks, Insurance Companies, Private Banking, Independent Wealth Management Consultants, Accountants and Notaries. Harvest is also well known for its training service of nine professional expert trainers in Wealth Management that I was one of. Responsibilities: - Unlock clients’ potential by being the subject… Show more Harvest is a creator of digital solutions in France and a leader in software dedicated to Wealth Management and finance professions. Harvest helps all players in the sector: Banks, Insurance Companies, Private Banking, Independent Wealth Management Consultants, Accountants and Notaries. Harvest is also well known for its training service of nine professional expert trainers in Wealth Management that I was one of. Responsibilities: - Unlock clients’ potential by being the subject matter experts on all Harvest products. -Train and support professional Financial Advisors on Harvest propriety software and Harvest specialties: Life Insurance, Inheritance, Taxation, Real Estate and Finance. - Develop and maintain training materials for on-site and online delivery on financial planning and Harvest proprietary software. - Accelerate and improve usage of Harvest’s products at our clients by implementing gamification through training material and in person. Show less



Societe Generale

• France
• Banking
• 700 & Above Employee

• Account manager and Financial Advisor

  • Mar 2016 - Oct 2018

  Paris, France Société Générale is a French multinational investment bank and financial services company headquartered in Paris, France. The company is a universal bank and has divisions supporting French Networks, Global Transaction Banking, International Retail Banking, Financial Services, Corporate and Investment Banking, Private Banking, Asset Management and Securities Services. Responsibilities: - Account Management: Look after 2,000 customers, advise them, build trust and retain them as… Show more Société Générale is a French multinational investment bank and financial services company headquartered in Paris, France. The company is a universal bank and has divisions supporting French Networks, Global Transaction Banking, International Retail Banking, Financial Services, Corporate and Investment Banking, Private Banking, Asset Management and Securities Services. Responsibilities: - Account Management: Look after 2,000 customers, advise them, build trust and retain them as clients of the bank. - Sales responsibility: Upsell to existing clients on saving accounts, life insurance and other financial products - Customer satisfaction: Supervise the organisation of client events (around 200 clients for each event) in order to maintain a good level of customer satisfaction and to make clients aware of new information such as important law reform. - Management: Manage a team of 10 advisors in order to drive sales across the portfolio and reach targets (theirs and mine). Prepare and manage conferences and meetings for the team to upskill. - Teamwork: Collaborate with internal and external stakeholders (private bankers, lawyers, notaries) to create cross selling opportunities and maintain a high level of customer’s satisfaction.

• Account manager and Bank advisor

  • Sep 2011 - Mar 2016

  Paris , France Responsibilities: - Account management: Look after 800 of the biggest customers of the branch - Business development: Upsell for saving accounts, life insurance, personal possessions insurance and other financial products - Teamwork: Collaborate with other actors within the bank to bring the best value to customers - Management: Worked closely with Branch directors on business objectives, risks and compliance



Urios

• Account manager and Dispute manager

  • Jan 2010 - Apr 2011

  Paris , France Urios is a French company specialised in professional debts collection and solvency inquiries. I was responsible for maintaining a strong relationship with existing clients and recovering their debts. Responsibilities: - Regularly meet my clients to present our methods and our team - Contact debt companies in order to find an amicable way to solve the debt - Apply judicial proceedings in collaboration with lawyers, bailiffs, notaries and courts - In charge of all the… Show more Urios is a French company specialised in professional debts collection and solvency inquiries. I was responsible for maintaining a strong relationship with existing clients and recovering their debts. Responsibilities: - Regularly meet my clients to present our methods and our team - Contact debt companies in order to find an amicable way to solve the debt - Apply judicial proceedings in collaboration with lawyers, bailiffs, notaries and courts - In charge of all the international cases in English: my biggest client was an American Hospital in Paris Show less



Groupe ADP

• France
• Airlines and Aviation
• 700 & Above Employee

• Juriste d'entreprise en apprentissage

  • 2008 - Apr 2009

  Région de Paris , France