Director, Healthcare Operations

• Jul 2021 - Present

Managing Consultant

• Jan 2013 - Jul 2021

• Manage and supervise a team of consultants to include: hiring, onboarding, conflict resolution, performance reviews, scheduling/work assignment, and team member professional growth.• Identify and improve professional service team processes to streamline team performance and throughput • Manage team budget and resources to meet revenue projections and margin targets.• Develop and implement new bonus plan/structure for Professional Services team to align with organizational budget and revenue.• Serve as client relationship manager for large scale projects to support consultant resources and client success of project• Identify and cultivate career planning, skillset development, and project opportunities for consultants of various levels and skillsets • Review, monitor, and reconcile contract and invoice of project engagements, responsible for project contracts up to $2MM revenue• Provide strategic guidance and coaching to project team leads and client leadership such as: deployment strategy, workflow analysis, organizational governance, and optimization • Work closely with internal and external, cross-functional teams and managers to evaluate, implement, and support Healthcare IT project(s). Show less

Lead Consultant

• Apr 2012 - Jan 2013

• Performed all aspects of project execution including milestone delivery, staff performance, and customer communications from project team to executive level for projects of 50 users to large, complex organizations with 2,500 plus users.

Senior Consultant

• Apr 2010 - Apr 2012

• Provide hands on application configuration and build, workflow design session’s with key stakeholders, end user-training, and application and technical support for Electronic Health Records, Practice Management, and Ancillary systems.

Consultant

• Apr 2008 - May 2010

Implementation Consultant

• Oct 2010 - Oct 2013

Implementation Consultant

• Jul 2010 - Oct 2010

Touchworks Super User / System Support

• 2006 - 2008