Cecil Dale Fleming
Training Specialist - Verizon at Ramsey Enterprises- Claim this Profile
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Bio
Rashmi Ray
I reported to Dale at AT&T. He is the kind of manager who will get the best out of his team. His strategy to motivate and encourage is so natural that he doesn't have to use words or actions for it. I enjoyed working under Dale, as the environment was a perfect balance of cooperation, coordination and independence at work. His confidence in his team is one of the major driving force behind his success. Thanks Dale for giving me an opportunity to be a part of your team. It was a great learning process for me.
Rashmi Ray
I reported to Dale at AT&T. He is the kind of manager who will get the best out of his team. His strategy to motivate and encourage is so natural that he doesn't have to use words or actions for it. I enjoyed working under Dale, as the environment was a perfect balance of cooperation, coordination and independence at work. His confidence in his team is one of the major driving force behind his success. Thanks Dale for giving me an opportunity to be a part of your team. It was a great learning process for me.
Rashmi Ray
I reported to Dale at AT&T. He is the kind of manager who will get the best out of his team. His strategy to motivate and encourage is so natural that he doesn't have to use words or actions for it. I enjoyed working under Dale, as the environment was a perfect balance of cooperation, coordination and independence at work. His confidence in his team is one of the major driving force behind his success. Thanks Dale for giving me an opportunity to be a part of your team. It was a great learning process for me.
Rashmi Ray
I reported to Dale at AT&T. He is the kind of manager who will get the best out of his team. His strategy to motivate and encourage is so natural that he doesn't have to use words or actions for it. I enjoyed working under Dale, as the environment was a perfect balance of cooperation, coordination and independence at work. His confidence in his team is one of the major driving force behind his success. Thanks Dale for giving me an opportunity to be a part of your team. It was a great learning process for me.
Experience
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Ramsey Enterprises
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United States
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Telecommunications
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1 - 100 Employee
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Training Specialist - Verizon
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Sep 2017 - Present
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Instructor - AT&T Leadership and Technical Training Delivery
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Nov 2013 - Oct 2016
Professional delivery of Leadership Training for AT&T Managers inclusive of Behavior Analysis, Adult Training Concepts, DIRECT, SMART and SIMple models, and Generational Concepts within the workforce. Delivered Technical Training to AT&T Uverse Technician's in Safety, Defensive Driving, all areas of Field and Customer responsibilities, including Pass/Fail training. My responsibilities include delivery, coaching, guidance and preparation for current and future training objectives with timely updates to training content.
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Associate Director Design - AT&T HR/Training
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Apr 2004 - Aug 2007
Lead a team of 20-25 Instructional Designers in course development and updating of Digital Subscriber Lines (DSL) for AT&T World Wide Operations Customer Centers. This included Instructor/Classroom Delivered and WEB based training. I provided Leadership Development opportunities for each team member which lead to many on the team to be promoted to other positions. Coordinated training objectives with AT&T Executives, delivery teams, vendors and internal clients to meet timelines and budget requirements.
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Associate Director AT&T Training - Network Services Southwest
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Feb 2001 - Apr 2004
Lead a team of 25-30 AT&T Managers and Contractors - Course Developers and Instructors, in the delivery, tracking and cost efficiency of Network Training for Southwestern Bell / AT&T. This training represented Safety, Defensive Driving, Installation, Repair and Customer Service for the five state Southwest Region. My team was responsible for coordination with Executive Level and Staff representatives of client organizations. I was responsible for a seven-figure budget each year.
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Southwestern Bell Telephone
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United States
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Telecommunications
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1 - 100 Employee
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Manager - Industry Markets
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Feb 2000 - Feb 2001
I worked with a team of managers to turn up the initial Digital Subscriber Line (DSL) Customer Service Call Center for Southwestern Bell/AT&T. My responsibilities were coordination with HR for employment of 115 Customer Service Representatives, testing, interviews, course development, classroom set up and delivery. Together we produced a diverse team of efficient and highly regarded customer service personnel.
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Manager Installation / Training
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May 1995 - Feb 2000
Manager Installation / Repair with District wide training responsibilities. I managed a team of 12 technicians with other responsibilities focused on building, maintaining and training 250 services technicians in the Kansas City District. Courses included installation, repair, cable repair, cable locating, splicing and customer services.Other responsibilities include District sales for outside forces, budget, rewards, sales promotions and end of year rewards event. Sales were up 43% and reward banquet expense was reduced 26% over previous year with increased participation.
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Education
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1998 - 1999
Friends University
Human Resources, Leadership Development -
1998 - 1998
Longview Community College
Associate of Arts (AA), General Studies -
1970 - 1972
Pensacola Junior College
General Studies
Community
