Experience

Hawaii Dental Service (HDS)

• United States
• Insurance
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2022 - Present

  Honolulu, Hawaii, United States • Handle 250+ weekly incoming calls with duties that include enrolling new customers, assisting customers with general insurance questions, and helping providers with eligibility and claims issues. • Became a main contributor in exceeding monthly and quarterly department standards of customer performance guarantees. • Continuously maintain superior knowledge of Hawaii Dental Service products and services to deliver accurate information for inquries.



HMSA

• Insurance
• 700 & Above Employee

• Customer Service Representative

  • Jun 2022 - Aug 2022

  Kapolei, Hawaii, United States • Duties included QUEST Integration travel coordination, PPO & HMO customer support, and data entry. • Became familiarized with HMSA systems within a 5-week time frame and maintained a strong and consistent work output.



Bank of Hawaii

• United States
• Banking
• 700 & Above Employee

• Digital Sales Development Specialist

  • Jul 2021 - Jan 2022

  Honolulu, Hawaii, United States • Assisted in onboarding new and existing banking clients to BOH's deposit products. The bulk of my work involved calling customers to help with deposit applications, transferring of funds, and troubleshooting technical issues. • Directly responsible for drawing in $4 million worth of customer deposits during Q3 and Q4 of 2021. • Became a leading team member in developing an enthusiastic and friendly work environment, where marketing ideas would flourish within a group-based system.

• Debt Collection Specialist

  • Jun 2019 - Jul 2021

  Kapolei, Hawaii, United States • Ranked in the top 5 department collectors responsible for salvaging the most amount of severely delinquent accounts in March & April of 2021. • Achieved an "Exceeds Expectations" rating in the annual Collections Department evaluation for the year of 2020. • Received department-wide recognition for providing emergency relief programs to over three thousand COVID-19-affected clients.

• Debt Collection Student Assistant

  • Jun 2018 - Jun 2019

  Kapolei, Hawaii, United States • Responsible for collecting payment on delinquent loans through phone calls with customers. • Knowledgeable in navigating bank databases and applications, educating customers on loan repayment policies, and capable of initiating and fielding a vast amount telephone calls for extended periods of time. • Played a role in meeting the monthly delinquency goal for multiple months and have utilized numerous training lessons in day-to-day work activities.



Don Quijote (USA) Co. Ltd.

• United States
• Cosmetics
• 1 - 100 Employee

• Warehouse Distributions Associate

  • Jun 2017 - Jun 2019

  Waipahu, Hawaii, United States • Responsible for the scanning, logging, and organization of inventory to be sent to the various Don Quijote supermarkets. • Gave consistent effort to increase workplace efficiency and ensure that daily tasks were properly completed. • Quickly adapted to new rules and systems on the job, allowing for smoother transitioning.



University of Hawaii-West Oahu

• United States
• Higher Education
• 100 - 200 Employee

• Mail Attendant

  • Jan 2017 - May 2017

  Kapolei, Hawaii, United States



Jamba

• Argentina
• Public Relations and Communications Services

• Team Member

  • May 2015 - Dec 2016

  Kapolei, Hawaii, United States



Safeway

• Brazil
• Computer and Network Security
• 200 - 300 Employee

• Courtesy Clerk

  • May 2015 - Nov 2015

  Kapolei, Hawaii, United States