Experience

FORM

• United States
• Software Development
• 200 - 300 Employee

• IT Helpdesk Team Lead

  • Oct 2021 - Present

• Information Technology Help Desk Administrator

  • Aug 2016 - Present

  · Ensure that all internal systems are operational and running properly, and all employees have the appropriate application/software licenses and access they need to do their job.

• Support Analyst

  • Aug 2015 - Jul 2016

  · Communicated with customers via phone, email, and live chat, instructing them on application functionality. · Worked to troubleshoot application errors and performance for customers escalating them to the appropriate department(s) where necessary. · Opened, watched, and closed application error tickets, and followed up with the customer accordingly. Assisted other departments with completing POC’s and sales cases as needed.



Norwell Visiting Nurses & Hospice Association

• Norwell, MA

• Information Technology/Performance Improvement Intern

  • May 2007 - Aug 2007

  • Assisted with small scale deployment of PC’s and Windows installations. • Worked directly with nurses and administrative staff with to troubleshoot PC problems. • Performed maintenance and sterilization of electronic medical devices including TeleMed equipment and blood analysis devices. • Worked frequently with the Citrix interface and HealthWyse EMR UI to audit clinical nursing notes and wound reports. • Performed data input tasks using Microsoft Word and Excel such as report… Show more • Assisted with small scale deployment of PC’s and Windows installations. • Worked directly with nurses and administrative staff with to troubleshoot PC problems. • Performed maintenance and sterilization of electronic medical devices including TeleMed equipment and blood analysis devices. • Worked frequently with the Citrix interface and HealthWyse EMR UI to audit clinical nursing notes and wound reports. • Performed data input tasks using Microsoft Word and Excel such as report audits and spreadsheet creation using various demographic data. Show less • Assisted with small scale deployment of PC’s and Windows installations. • Worked directly with nurses and administrative staff with to troubleshoot PC problems. • Performed maintenance and sterilization of electronic medical devices including TeleMed equipment and blood analysis devices. • Worked frequently with the Citrix interface and HealthWyse EMR UI to audit clinical nursing notes and wound reports. • Performed data input tasks using Microsoft Word and Excel such as report… Show more • Assisted with small scale deployment of PC’s and Windows installations. • Worked directly with nurses and administrative staff with to troubleshoot PC problems. • Performed maintenance and sterilization of electronic medical devices including TeleMed equipment and blood analysis devices. • Worked frequently with the Citrix interface and HealthWyse EMR UI to audit clinical nursing notes and wound reports. • Performed data input tasks using Microsoft Word and Excel such as report audits and spreadsheet creation using various demographic data. Show less