Experience

Co-operative Insurance Co

• Insurance
• 1 - 100 Employee

• Manager Risk & Compliance

  • Sep 2022 - Present

  Sri Lanka Handling all regulatory and corporate correspondence with precision, ensuring compliance and effective communication Reporting of Operational Risks/Non-Financial Risks (NFR) to Insurance Regulatory Commission of Sri lanka Efficiently manage both internal and external complaints, ensuring prompt resolution and effective communication. Development of innovative processes and procedures, fostering continuous improvement and operational efficiency. Conduct comprehensive risk… Show more Handling all regulatory and corporate correspondence with precision, ensuring compliance and effective communication Reporting of Operational Risks/Non-Financial Risks (NFR) to Insurance Regulatory Commission of Sri lanka Efficiently manage both internal and external complaints, ensuring prompt resolution and effective communication. Development of innovative processes and procedures, fostering continuous improvement and operational efficiency. Conduct comprehensive risk identification surveys across all operational areas of the company to ensure a thorough understanding of potential risks and develop appropriate mitigation strategies Maintaining regulatory compliance checklists and regularly updating the organizational risk register Evaluate the effectiveness of existing risk control measures to ensure their efficiency and make informed recommendations for enhancements if needed Prepare periodic compliance reports for the board members, providing them with comprehensive updates on regulatory adherence and compliance-related matters. Ensure timely circulation of new rules, regulations, and guidelines to relevant stakeholders and follow up on their implementation, while also liaising with regulators, company secretary, and other external parties as required Conduct regular awareness and training sessions for staff to ensure their understanding and adherence to compliance requirements. Handle FIU submissions through LankaFIN and goAML platforms, coordinate AML/CFT measures across functional departments, and develop data analytics tools to identify and isolate suspicious transactions related to AML/CFT Business Continuity Management (Process development, planning and executing) Show less



International Youth Alliance for Peace

• Sri Lanka
• Non-profit Organizations
• 1 - 100 Employee

• Master Trainer

  • Jun 2021 - Apr 2022

  Sri Lanka A project by US Aid and Global Communities Improve their civic awareness, leadership skills, participation in community improvements and decision-making processes. Execution of capacity building training and Design and develop a comprehensive training package including trainee and trainer modules, PowerPoint Presentation. Closely work with all staff of IYAP and SCORE staff Review and customize the existing Positive Youth Development (PYD) modules and customized training modules… Show more A project by US Aid and Global Communities Improve their civic awareness, leadership skills, participation in community improvements and decision-making processes. Execution of capacity building training and Design and develop a comprehensive training package including trainee and trainer modules, PowerPoint Presentation. Closely work with all staff of IYAP and SCORE staff Review and customize the existing Positive Youth Development (PYD) modules and customized training modules for SYA Project Design Handouts, pre/post evaluations, etc. for the delivery of the module Deliver Training of Trainers (TOT) for regional training facilitators based on the developed curriculum Provide coaching and mentoring support to regional training facilitators to deliver training and monthly/ weekly Experience sharing sessions for selected SYA beneficiaries at district level by physically visiting different training locations. Conduct after action reviews with regional trainers, provide necessary inputs for further development, identify areas for modifications/ improvements in the curriculum Make necessary modifications to the curriculum based on the findings of periodic reviews. Support project staff and regional trainers to plan, organize and coordinate training by providing technical support in areas such as budgeting, venue selection, logistic arrangements, training material and equipment preparations, etc. Design and delivery training needs assessments as required to ensure exact training needs of the target group is addressed through the training. Ensure the integration of SCORE/IYAP cross cutting themes in all training activities: Gender and social inclusion, Child Protection, Education, Livelihoods, Disability and Do No Harm Show less



Pufferfish

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Business Consultant (Head of Programs)

  • Jan 2020 - Oct 2021

  Sri Lanka In my role as Head of Programs, I have led cross-functional teams and provided expert guidance to clients across various industries. I have collaborated closely with executives and stakeholders to define business objectives, develop strategic plans, and implement effective solutions to drive growth and operational excellence. One of my key strengths is my ability to analyze complex business challenges and identify opportunities for improvement. By conducting thorough assessments and… Show more In my role as Head of Programs, I have led cross-functional teams and provided expert guidance to clients across various industries. I have collaborated closely with executives and stakeholders to define business objectives, develop strategic plans, and implement effective solutions to drive growth and operational excellence. One of my key strengths is my ability to analyze complex business challenges and identify opportunities for improvement. By conducting thorough assessments and market research, I have successfully identified areas where organizations can optimize their processes, enhance efficiency, and increase profitability. I have a track record of developing and implementing innovative strategies that have yielded measurable results, such as cost savings, revenue growth, and market expansion. In addition to my strategic expertise, I excel in building strong client relationships and fostering collaboration. I have effectively facilitated workshops, training programs, and presentations to convey complex information in a clear and concise manner. Through active listening and open communication, I establish trust and credibility with clients, guiding them through change management processes and empowering them to make informed decisions. My experience as a Business Consultant and Head of Programs has equipped me with a versatile skill set that includes strategic planning, operational optimization, risk management, compliance, and client relationship management. I am dedicated to driving positive change, fostering innovation, and delivering exceptional value to organizations seeking to achieve their business goals. Overall, I bring a wealth of experience and a proven track record of success as a Business Consultant, particularly in the role of Head of Programs. I am passionate about helping organizations navigate complex challenges, drive growth, and achieve sustainable success in today's dynamic business landscape. Show less



Olanka Travels

• Sri Lanka
• Travel Arrangements
• 1 - 100 Employee

• Head Of Customer Service

  • Jan 2020 - May 2021

  Training and Development: As an international qualified trainer, I undertook to train the 100+ sales staff and customer service on various aspects of sales and services and team building and develop them to grow to the maximum potential. Leadership: As the Head of Customer Relations (HoCR) is to provide leadership and direction to the entire customer support department and establishes and oversees the adoption of the support department’s vision, goals and objectives at all levels.… Show more Training and Development: As an international qualified trainer, I undertook to train the 100+ sales staff and customer service on various aspects of sales and services and team building and develop them to grow to the maximum potential. Leadership: As the Head of Customer Relations (HoCR) is to provide leadership and direction to the entire customer support department and establishes and oversees the adoption of the support department’s vision, goals and objectives at all levels. Strategy: A new concept of business model was created to enhance business and the services provided to customers worldwide and process improvements to create a better customer relationship. Relationships: As the HoCR I was in charge of managing both internal and external relationships on behalf of the customer support department. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Assistant Manager Anti-Money Laundering Investigations

  • Sep 2017 - Jan 2020

  Sri Lanka • Understand and adhere to both the letter and spirit of all laws, regulations and regulatory guidance that apply to the role. • Maintain sufficient and effective processes and controls identify and mitigate financial crime related risks and ensure timely escalation and resolution of all control issues and reputation risks. • Ensure adherence to global and regional country standards and policies. • Deliver fair outcome for customers and support the orderly and transparent operation of… Show more • Understand and adhere to both the letter and spirit of all laws, regulations and regulatory guidance that apply to the role. • Maintain sufficient and effective processes and controls identify and mitigate financial crime related risks and ensure timely escalation and resolution of all control issues and reputation risks. • Ensure adherence to global and regional country standards and policies. • Deliver fair outcome for customers and support the orderly and transparent operation of financial markets • Maintain a high level of understanding of policies and procedures applicable to the job role which is a pre-requisite to perform thorough investigation of cases. • Conduct high quality investigations in line with applicable policies and procedures including a strong rationale justifying the investigation outcome with documented evidence to support the outcome. • Ensure the investigations are done completed within the stipulated timeline. • Proactively seek and represent recommendations to improve the department productivity and the values of services provided to key internal stakeholders. • Ensure high level of engagement with the internal stakeholders to ensure that the administrative tasks are completed efficiently. • Conduct and manage meetings related to operations with the team and supporting cross-border teams as well. • Clear and concise report writing • Work closely with law enforcement personnel and regulators such as the Central Bank and CID (FIU, FCID) by providing structured reports, analytics and testimonies.

• User Support Officer

  • Jul 2015 - Aug 2017

  Maldives Property Management Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals. Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units. IT Officer Installing and configuring computer hardware, software, systems, networks, printers and scanners. Monitoring and maintaining computer systems and networks. Responding in a timely… Show more Property Management Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals. Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units. IT Officer Installing and configuring computer hardware, software, systems, networks, printers and scanners. Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests. Providing technical support across the company Operation Officer Providing administrative support along with clerical tasks that aid in the daily business operations of an organization. Vendor Management Officer The Job heavily involves working closely with vendors to make purchasing decisions and maintaining relationships with vendors for as long as the company uses them.

• Senior Banking Associate

  • Mar 2007 - Jun 2015

  Sri Lanka Vender Management Services The Job heavily involves working closely with vendors to make purchasing decisions and maintaining relationships with vendors for as long as the company uses them. Operations Banking Associate (Credit cards and Loans) Providing administrative support along with clerical tasks that aid in the daily business operations of an organization. Further involvement towards customer service (Internal/External), Auditing etc. Customer Service… Show more Vender Management Services The Job heavily involves working closely with vendors to make purchasing decisions and maintaining relationships with vendors for as long as the company uses them. Operations Banking Associate (Credit cards and Loans) Providing administrative support along with clerical tasks that aid in the daily business operations of an organization. Further involvement towards customer service (Internal/External), Auditing etc. Customer Service Representative Obtains client information by answering telephone calls, interviewing clients, verifying information, Informs clients by explaining procedures, answering questions, providing information.



Central Finance Co PLC

• Sri Lanka
• Financial Services
• 200 - 300 Employee

• Investigation Officer

  • Jan 2005 - Feb 2007

  Sri Lanka Responsible for reviewing credit applications and conducting background investigations. Responsible for processing credit applications after confirming financial status of applicants.



Ceylinco Industries Pvt Ltd

• Sales Executive

  • Jan 2004 - Dec 2005

  Sri Lanka Establishing contact and developing relationships with prospects, recommending solutions. Maintains relationships with clients by providing support, information, and guidance, researching and recommending new opportunities, recommending profit and service improvements.



Panadura Finance

• Credit Officer

  • Jan 2003 - Dec 2003

  Sri Lanka Evaluate customer loan needs and make recommendations about the types of loans that can accomplish their goals. They collect detailed financial information from the customer to determine credit worthiness and ability to repay the loan.