Chris Mattice
Senior Security Administrator at eCLIPSE Network Solutions- Claim this Profile
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Bio
Credentials
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Feenics Technical Certification
FeenicsOct, 2021- Sep, 2024 -
S2 Security Certified Technician
S2 Security CorporationJun, 2021- Sep, 2024 -
AXIS Camera Station Specialist
Axis CommunicationsMay, 2021- Sep, 2024
Experience
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eCLIPSE Network Solutions
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Security Administrator
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May 2021 - Present
eCLIPSE Network Solutions specializes in bringing security and peace of mind to your business with our IT System Management and our Video Surveillance Installation and Management offerings. eCLIPSE Network Solutions IT Services: Data is key to your business being successful in this age of technology. Our specialists can help you determine the best system for your business, protect it from viruses, malware and hacking, and keep your data safe from harm. We have programs to meet the needs of any business big or small. eCLIPSE Network Solutions Video Surveillance: Whether you are looking for a Video Surveillance system for security in and/or outside your business or a complex, multi-site system, eCLIPSE Network Solutions will work with you to find the right cameras and equipment to do just what you need to protect your business, your property, your community. Our Surveillance specialists are trained in the newest Surveillance Cameras and Video Management Systems and can help you with consultation as well as installation. eCLIPSE Network Solutions has been recognized by Axis Communications as a Solution Gold Partner for 2013 which is the third consecutive year they have been awarded this honor. Axis recognized eCLIPSE for ‘demonstrating exceptional business performance measured by revenue, support and training goals’; and for having a proven ability to ‘meet the most challenging end user requirements’. eCLIPSE Network Solutions technicians are ONSSI, Exacq and S2 Security certified. eCLIPSE is on NYS OGS contract for Security Systems and Solutions. Show less
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State Farm ®
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United States
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Insurance
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Leadership Development Program
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Jan 2020 - Mar 2021
- Targeted development for eligible employees with marked readiness (identified 24 months leadership ready in 1/2020)- History of strong performance, passion for leadership and execution of Key Leadership Behaviors- Self-paced and experiential learning, virtual classes, and in person workshops- Understand company goals and how they apply to products o Understand the steps it takes to build a product and your role in the process - Build a global mindset and understanding of what is happening outside of State Farm, and be customer-focused. - Help business partners understand the implications of their choices, and offer solutions/alternatives to meet desired business outcomes and objectives- Understand financial impact of accountable work - Apply outcome-based goals; measures and metrics to track progress - Understand operational measures of business partners and how our decisions impact their financial goals- Understand the business of Security (knowledge of security infrastructure, security operations, development lifecycle, etc.) - Foster a culture of innovation; study and promote emerging trends and standards of the future - Employ credible knowledge of trade-offs between business strategy and technology strategy; ability to influence business partner decisions Show less
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IT Support Specialist
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Aug 2018 - Mar 2021
- Responds to maintenance and/or technical emergencies- Provides support and assistance to employees handling facility and/or technical responsibilities- Completes, prioritizes, resolves and/or escalates tactical work, routine problems, complex maintenance, repairs and root cause analysis- Troubleshoots electronics, voice/data, network, wireless, applicable software applications and workflows- Assists with creating or updating documentation for procedures and processes relating to maintenance, repair, electronics or IT support- Coordinates implementation of small to medium sized projects- Applies general wire management and connectivity skills to install and change equipment- Participates and assists in the creation of technical solutions for high level problems- Assists in developing and implementing process improvements and metrics- Assists in the training of employees and/or external associates- Handles basic electronic repair or IT support, including AV and software applications- Handles basic electronics troubleshooting, voice/data, network, wireless, applicable software applications and workflows- Operates, maintains and repairs various types of equipment- Assists business partners or vendors with service needs- Uses appropriate applications to track requests and tasks, schedule upgrades or preventative maintenance- Oversees vendor work- Assists with all aspects of moves and execution Show less
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Catastrophe Support Specialist
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Feb 2017 - Mar 2021
- Exercises independent judgment and makes decisions required to diagnose and resolve complex problems or issues- Participates in mentoring and developing less experienced team members- Develops and fosters credible relationships inside the department, with business partners, and external entities- Completes site search activities and may perform basic lease negotiations- Works with vendors, external partners, and/or regulatory agencies to meet State Farm's business needs, when appropriate for catastrophe site setup- Develops and maintains functional knowledge of catastrophe response processes- Provides technical assistance and serves as a resource and advisor for site management. Working knowledge of Administrative Services policies, procedures, and operations- Identifies opportunities to improve the delivery, setup, support and decommissioning of State Farm's mobile catastrophe vehicles- Anticipates and acts upon the needs of customers- Works independently to plan, organize and implement assigned tasks- Overcomes physical obstacles inherent to most catastrophe sites- Coordinates multiple assignments and assigned project work- Strong understanding of all areas of general maintenance, preventive maintenance and several specialty areas- Coordinates agreements and contracts in conjunction with Purchasing & Distribution- Works with contractors and vendors to meet business needs Show less
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Administrative Services Technician
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Nov 2006 - Aug 2018
- Provides administrative, technical, catastrophe and facility support in various areas within the department- Operates various machinery such as printer, inserter, sorter, stock picker and forklift, postage machine- Manages outbound and inbound mail, including preparation and distribution of various documents- Utilizes software programs for mail, asset tracking, completed print work, inventory, maintenance, etc.- Serves as a Liaison and resource for business partners, and vendor inquiries and will troubleshoot for resolution- Processes requests for projects, moves, deployments, electronic/wireless, maintenance, meeting space, etc.- Verifies inventory records, processes invoices and initiates payment process- Maintains service and tracks facilities maintenance, technology issues and floor plans Show less
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Education
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2004 - 2007
The College of Saint Rose
Master of Science (M.S.), Music Teacher Education -
2000 - 2004
The College of Saint Rose
Bachelor of Science (BS), Music Teacher Education
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