Senior Manager - Operations Technology

• Sep 2020 - Present

Process Improvement Consultant

• Aug 2019 - Sep 2020

Director of Distribution & Logistics

• Jul 2017 - Aug 2019

[Responsibilities] - Reporting directly to Executive leadership, provide direction to Operations efforts. - Management of 20+ unit mixed fleet, including equipment, services, records, etc. - Management of facilities, including permits, equipment, maintenance/improvements, signage, etc. - DOT and EH&S Compliance. - Strategic planning for both current and potential markets/business segments. - Budget analysis and compliance. - Personnel and equipment analysis and review. - Standardization of operations processes and QC guidelines. - Coordinating with internal teams, such as Sales, to ensure the highest level of customer service while maintaining profitability and low overhead costs. [Accomplishments] - Coordinated full entry into TX markets, including sourcing, Recruiting, defining delivery routes, equipping warehouses, permitting, inspections, etc. - Worked with design group to establish online business presence. - Gained familiarity with Javascript and CSS through project. - Gained familiarity with SQL. - Achieved 90% automation of fleet maintenance records.

Resolutions Manager

• Jul 2016 - Jul 2017

[Responsibilities]- Provide strategy and direction for 3 independent SAP teams within the business, Collections, Data Governance, and Resolutions. - Primary owner for all Operational and Order to Cash Business Intelligence, performing analysis of viability and ROI of any new KPI requests. - Key stakeholder in process or technology opportunities. - Full spectrum execution of KPI reports and/or technology changes through design, testing, training, and deployment. - Continual analysis of Order to Cash process to identify areas of improvement. - Creator of documentation, line cards, technical guides, how-to guides. - Order to Cash/SAP training, both locally and remotely. - Management of top tier customer accounts, including invoice review, submission, and issue resolution. - B2B invoice submission via EDI and issue resolution. Ariba, ADP, Oildex, etc.- Provide analysis and support to internal and 3rd party teams to resolve customer reviews and audits. - Management of company Accounts Receivable team, coordinating with Executive and Sales teams to decrease DSO.- Management of SAP based Data Governance, ensuring that data integrity is maintained for reporting and accurate processing. - Creation and QC of customer accounts, data structure, data migration, etc. [Accomplishments]- Successfully centralized Data Governance, Resolutions, and Collections teams from their native markets to DFW with minimal impact to business Operations. - Solely trained initial group of 35+ Logistics personnel to kick-off centralization of company dispatch teams. - Through optimization and automation efforts, was able to increase efficiencies while reducing the necessary personnel level(s). - Standardized and wrote comprehensive, 300+ page technical guide for Order to Cash Process. - SAP Super User

Process Improvement Manager

• Apr 2015 - Jul 2017

- Identify and implement system/process improvements to streamline order to cash cycle/ease of use. - Maintain key metric reporting. - Responsible for the re-designing of key business documents as needed.- Effectively provide training for process/system improvements company wide by physically traveling to location(s), by creating and distributing training materials utilizing Microsoft Office, or by engaging in Web Ex/phone conferences.- Provide centralized resolution to field level questions on a daily basis.- Designed and created comprehensive Order to Cash training guide.- Assist Collections team in customer set-up and AR resolution. - Aid Data Governance team with master data changes and/or customer structure within SAP.

Supervisor Operations Administration

• Oct 2013 - Apr 2015

- Effectively provide training for process/system improvements company wide by physically traveling to location(s), by creating and distributing training materials utilizing Microsoft Office, or by engaging in Web Ex/phone conferences.- Provide centralized resolution to field level questions on a daily basis.- Assist Collections team in customer set-up and AR resolution.

Fuel Transport Dispatcher

• Apr 2013 - Oct 2013

- Managed approximately 25 drivers to logistically plan delivery routes in the OK, KS, TX Panhandle region. - Active route analysis to minimize operational cost. - Provide coaching to driver fleet as needed for order to cash, DOT, safety violations.

Customer Service Representative

• May 2012 - Apr 2013

- Responsible for providing exceptional service experience to customers and capturing orders into SAP. - Aid dispatch team with order management, driver coaching, customer contact. - Provide order to cash training to newly on-boarded dispatchers and CSRs.

Inside Sales Representative

• Feb 2008 - Feb 2012

- Responsible for maintaining 100+ customer accounts, entering weekly sales orders into AS400 software. - Actively aid Field Sales Representatives in capturing and maintaining new customer business. - Provide sales reporting to customers and Outside Sales Representatives as needed. - Coordinate customer delivery expectations with warehouse and driver teams. - Responsible for maintaining 100+ customer accounts, entering weekly sales orders into AS400 software. - Actively aid Field Sales Representatives in capturing and maintaining new customer business. - Provide sales reporting to customers and Outside Sales Representatives as needed. - Coordinate customer delivery expectations with warehouse and driver teams.