Senior Consultant

• Feb 2021 - Present

Solutions Specialist

• Jan 2018 - Feb 2021

Navantis is now Datavail Canada! Navantis is now Datavail Canada!

Solutions Specialist

• Oct 2015 - Feb 2021

Oh my goodness, what don't we do??? Canada's premiere Microsoft Partner for Managed Services, Cloud Support and Application Development. My little piece of all this is Client Infrastructure Support for our own Hosted (OnCloud) Environment, Azure Hosted and On-Site Systems. Windows Server 2003, 2008 (R2), 2012 (R2) and 2016. All versions of Exchange, SQL Server, etc. System Center 2012 (R2) Suite - specifically Virtual Machine Manager & Operations Manager. Ubuntu &… Show more Oh my goodness, what don't we do??? Canada's premiere Microsoft Partner for Managed Services, Cloud Support and Application Development. My little piece of all this is Client Infrastructure Support for our own Hosted (OnCloud) Environment, Azure Hosted and On-Site Systems. Windows Server 2003, 2008 (R2), 2012 (R2) and 2016. All versions of Exchange, SQL Server, etc. System Center 2012 (R2) Suite - specifically Virtual Machine Manager & Operations Manager. Ubuntu & FreeBSD Linux, pfSense, Wordpress. Network Intrusion Detection and Security. CommVault Enterprise Backup. Cisco Device Management. Just to name a few! Show less Oh my goodness, what don't we do??? Canada's premiere Microsoft Partner for Managed Services, Cloud Support and Application Development. My little piece of all this is Client Infrastructure Support for our own Hosted (OnCloud) Environment, Azure Hosted and On-Site Systems. Windows Server 2003, 2008 (R2), 2012 (R2) and 2016. All versions of Exchange, SQL Server, etc. System Center 2012 (R2) Suite - specifically Virtual Machine Manager & Operations Manager. Ubuntu &… Show more Oh my goodness, what don't we do??? Canada's premiere Microsoft Partner for Managed Services, Cloud Support and Application Development. My little piece of all this is Client Infrastructure Support for our own Hosted (OnCloud) Environment, Azure Hosted and On-Site Systems. Windows Server 2003, 2008 (R2), 2012 (R2) and 2016. All versions of Exchange, SQL Server, etc. System Center 2012 (R2) Suite - specifically Virtual Machine Manager & Operations Manager. Ubuntu & FreeBSD Linux, pfSense, Wordpress. Network Intrusion Detection and Security. CommVault Enterprise Backup. Cisco Device Management. Just to name a few! Show less

Associate

• Sep 2013 - Oct 2015

Senior IT Manager

• Jan 1995 - Aug 2012

Managed the Corporate IT Infrastructure for the Canadian Subsidiary during multiple periods of growth, re-structuring and consolidation. Contributed in the transition of Microsoft Global IT from a reactive to a pro-active organization through the development of modern IT practices. • Led the expansion of the IT Ecosystem (Servers, Networks and Telecom Systems) to support an employee base of Sales, Marketing, Operations and Support staff that increased from 100 to over 1200 people while… Show more Managed the Corporate IT Infrastructure for the Canadian Subsidiary during multiple periods of growth, re-structuring and consolidation. Contributed in the transition of Microsoft Global IT from a reactive to a pro-active organization through the development of modern IT practices. • Led the expansion of the IT Ecosystem (Servers, Networks and Telecom Systems) to support an employee base of Sales, Marketing, Operations and Support staff that increased from 100 to over 1200 people while reducing the average cost per employee. • Planned and executed the IT Infrastructure implementations for over 50 site openings, expansions, relocations and closures across Canada including the 160,000 sq. ft. Canadian Headquarters. • Managed the consolidation and disposition of IT Systems for more than 20 corporate acquisitions and mergers. • Directed the deployment of major client and server software upgrades across the subsidiary including client and server OS and Infrastructure applications. • Managed the deployment of network and telecom equipment upgrades across all Microsoft locations in Canada while mitigating the impact to the subsidiary. • Managed multiple budgets at the domestic (pull), global (push) and project levels both for the subsidiary and for the Global IT organization. Gathering of business requirements, meetings with stakeholders, planning and review periods all part of the yearly process. • Determined Service Levels with business Stakeholders for key operational systems such as Telecom and Network. • Managed multiple IT Vendors supporting the Helpdesk, Data Centre and Telecom operations. Negotiated support contracts, hours of support and candidate selection. • Provided the final tier of support for infrastructure issues before they exceeded the agreed upon service levels when. Delivered post issue reporting to Senior Business and IT Management including root cause analysis, impact assessments and remediation plans.

Senior Product Support Specialist

• Jan 1991 - Jan 1995

Provided Technical Support and Training for Microsoft Employees, Customers and Partners across Canada on emerging Microsoft Infrastructure products. • Contributed to the growth of the Product Support operation from a small group of staff to a team capable of handling major product releases including full launch day support. • Delivered Train-The-Trainer Classes to multiple Microsoft partners across Canada in support of the launch of Windows NT. • Provided regular support to System… Show more Provided Technical Support and Training for Microsoft Employees, Customers and Partners across Canada on emerging Microsoft Infrastructure products. • Contributed to the growth of the Product Support operation from a small group of staff to a team capable of handling major product releases including full launch day support. • Delivered Train-The-Trainer Classes to multiple Microsoft partners across Canada in support of the launch of Windows NT. • Provided regular support to System Engineers working at customer locations as well as Microsoft own fledgling IT group. • Managed the Technical aspects of the Windows 95 Beta program for the subsidiary.