Claire BODEL
Customer Success Manager at Trustpair- Claim this Profile
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Français Native or bilingual proficiency
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Anglais Full professional proficiency
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Espagnol Full professional proficiency
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Coréen Elementary proficiency
Topline Score
Bio
Credentials
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Nitrox enriched air diving
PADISep, 2020- Sep, 2024 -
Advanced Open Water
PADIFeb, 2020- Sep, 2024 -
Open Water Dive
PADIDec, 2019- Sep, 2024 -
960/990
TOEIC® ProgramFeb, 2019- Sep, 2024 -
Driving License
République françaiseNov, 2014- Sep, 2024
Experience
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Trustpair
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France
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Jun 2020 - Present
Created in 2017, Trustpair is the market's go-to solution for wire transfer fraud detection.We help Finance Departments in mid and large-cap companies to secure their payments process by automatically verifying their suppliers' bank details.Main missions : • Manage a portfolio of 50 clients from onboarding to run phases • Collaborate with Operational Teams and Technical Teams to deliver client objective projects (SFTP/ API)• Performed and drive period project reviews with C-level executives and all project stakeholders• Identify, develop revenue-bearing opportunities and work closely with the Account Management Team• Provide reactive support through advocating client feedbacks with internal teams• Provide functional workshops and advice on target processes using Trustpair solution
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United States
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Restaurants
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1 - 100 Employee
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Solo travel and volunteer in South America
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Sep 2019 - Mar 2020
Post-graduation MSc project.6 months solo road trip in Latin America in order to discover new cultures and help local communities (volunteering in local humanitarian organizations). • Organization of the different stages of the trip • Support and giving a hand-up to the different local communities (Colombia/Ecuador) • Improvement of the Spanish language Post-graduation MSc project.6 months solo road trip in Latin America in order to discover new cultures and help local communities (volunteering in local humanitarian organizations). • Organization of the different stages of the trip • Support and giving a hand-up to the different local communities (Colombia/Ecuador) • Improvement of the Spanish language
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Natixis
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France
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Financial Services
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700 & Above Employee
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Organizational Consultant - Operationnal Efficiency & Change Management
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Sep 2018 - Sep 2019
Subsidiary of Groupe BPCE, the second-largest banking group in France through its two retail banking networks, Banque Populaire and Caisse d'Epargne, Natixis counts nearly 16,000 employees across 38 countries. Its clients include corporations, financial institutions, sovereign and supranational organizations, as well as the customers of Groupe BPCE's networks.Missions are structured around organizational projects, evolution models, business models to develop with the adaptation to new constraints and performances.The Organization Consulting Department carries out assignments on behalf of the various internal business lines. The missions are structured around organization projects, evolution of operational models launched in order to adapt to new constraints and increase their respective performance. Organization Consulting is mainly operating on four scopes : - Strategy - Organization - Processes - Project managementWithin Organization Consulting, I had the opportunity to take part in organizational and operational efficiency missions:• Sanctions and Embargoes mission (8 months): a program to strengthen the Sanctions and Embargoes control system through the reinforcement of flows monitoring and controlling as well as the implementation of new filtering rules within the bank.• Office 365 collaborative tools and migration of the shared space of the Organization Consulting team (4 months): in a context of generalization of Office 365 in the different entities of Natixis integrated, Organization Consulting wishes to follow this evolution and integrate it into its daily practices.
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SNCF Transilien
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Rail Transportation
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1 - 100 Employee
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Transformation Consultant
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Jan 2019 - Jun 2019
[ in connection with the 'Mass Transit Lab'] 6-month consultancy mission, as part of my Master 2 at the University of Paris Dauphine: how is the transformation approached within Transilien's entities? [ in connection with the 'Mass Transit Lab'] 6-month consultancy mission, as part of my Master 2 at the University of Paris Dauphine: how is the transformation approached within Transilien's entities?
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Group Savencia
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France
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Farming
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1 - 100 Employee
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Category Management Assistant, Elle&Vire Brand
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Jan 2018 - Jun 2018
Elle & Vire Brand Subsidiary of the Savencia Group, the 2nd largest French cheese group (Caprice des Dieux, Tartare, Coeur de Lion ...), Elvir (Elle & Vire brand) is the leader in the cream market as well as on the French butter market.Elle & Vire is now more than 740 employees working together in a group of more than 18,000 employees.My missions were the following:• Assortment tracking• Performance monitoring of innovations and reports• Promotional Actions Management and Trade Operations• Monitoring and updating dashboards (market data)• CatMan Support on Market presentation • Merchandising: planograms analysis• Competitive intelligence regarding markets, retail distribution & best practices• Updating data on commercial sites (visuals, products information)
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Techsell
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Iran
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Retail Apparel and Fashion
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Account Manager Assistant
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Aug 2016 - Jan 2017
Outsourcing agency Sales & Marketing Services, TechSell is one of the leaders in France of Sales Promotion in the High-Tech, Sport & Fashion sector. Also designer of Trade and Sell-Out devices on the shopper experience.During six months, I had the opportunity to work on 4 main projects, B2B, B2C.Implementation of field force projects by working on the operational marketing of leading brands in their categories.Recruitment, operational monitoring of projects, analysis of results and realization of reports.8 itinerant sales force. • Management /support of the sales force team.• Logistics• Monitoring budgets, monthly cost tables• Syntheses and weekly reports• Recruitment sale force - South of France -
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DECATHLON FRANCE
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France
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Retail
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700 & Above Employee
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Sales Development
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Jan 2016 - Feb 2016
Decathlon is a French sporting goods' retailer, the largest sporting goods' retailer in the world.Retail Sales Assistant : assisted and advised customers, oversaw the implementation of fitness shelves for 2016 Decathlon is a French sporting goods' retailer, the largest sporting goods' retailer in the world.Retail Sales Assistant : assisted and advised customers, oversaw the implementation of fitness shelves for 2016
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Pioneer Europe Limited
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United Kingdom
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Manufacturing
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1 - 100 Employee
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Marketing Assistant
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Jul 2015 - Jul 2015
Pioneer Balloon Company has grown into an international company with a passion for sharing the magic and wonder of balloons across the globe. Pioneer Balloon Company has grown into an international company with a passion for sharing the magic and wonder of balloons across the globe.
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Voile BBA EDHEC
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France
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Spectator Sports
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1 - 100 Employee
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Partnership Manager
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Oct 2014 - Jun 2015
The association Voile BBA EDHEC was created in 1998, bringing together each year about forty student members at EDHEC. Its main objective is to participate in sailing events and regattas on a national scale. The association Voile BBA EDHEC was created in 1998, bringing together each year about forty student members at EDHEC. Its main objective is to participate in sailing events and regattas on a national scale.
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Education
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2018 - 2019
Paris Dauphine University
MSc - Business Transformation, Management -
2014 - 2018
EDHEC Business School
Bachelor of Business Administration (BBA) -
2016 - 2016
연세대학교
Exchange Student - Global Management Certificate Program, International Business -
2011 - 2014
Lycée Van Gogh
High School Diploma, Economy
Community
