Connie L.
Senior Manager Business Operations at Aptitude Medical Systems- Claim this Profile
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Bio
Zoë West
I have had the privilege of working alongside Connie, and I can say with confidence that she is one of the most exceptional colleagues I have had the pleasure of working with. Connie is not only a highly skilled professional in her field, but she is also an incredibly warm and compassionate person. Her unwavering commitment to her work and her team is truly inspiring, and her ability to bring out the best in others is a testament to her natural leadership abilities. One of Connie's greatest strengths is her ability to connect with others. She has a unique talent for understanding the needs of her colleagues and creating a supportive and collaborative work environment. Her kind and empathetic nature makes her a joy to work with, and I am consistently impressed by her ability to make everyone around her feel valued and appreciated. Beyond her exceptional interpersonal skills, Connie is also a highly motivated and driven professional. She consistently goes above and beyond to produce outstanding work, and her attention to detail and focus on quality is truly unmatched. Her contributions to our organization have been invaluable, and I have no doubt that she will make an outstanding addition to any organization.
Zoë West
I have had the privilege of working alongside Connie, and I can say with confidence that she is one of the most exceptional colleagues I have had the pleasure of working with. Connie is not only a highly skilled professional in her field, but she is also an incredibly warm and compassionate person. Her unwavering commitment to her work and her team is truly inspiring, and her ability to bring out the best in others is a testament to her natural leadership abilities. One of Connie's greatest strengths is her ability to connect with others. She has a unique talent for understanding the needs of her colleagues and creating a supportive and collaborative work environment. Her kind and empathetic nature makes her a joy to work with, and I am consistently impressed by her ability to make everyone around her feel valued and appreciated. Beyond her exceptional interpersonal skills, Connie is also a highly motivated and driven professional. She consistently goes above and beyond to produce outstanding work, and her attention to detail and focus on quality is truly unmatched. Her contributions to our organization have been invaluable, and I have no doubt that she will make an outstanding addition to any organization.
Zoë West
I have had the privilege of working alongside Connie, and I can say with confidence that she is one of the most exceptional colleagues I have had the pleasure of working with. Connie is not only a highly skilled professional in her field, but she is also an incredibly warm and compassionate person. Her unwavering commitment to her work and her team is truly inspiring, and her ability to bring out the best in others is a testament to her natural leadership abilities. One of Connie's greatest strengths is her ability to connect with others. She has a unique talent for understanding the needs of her colleagues and creating a supportive and collaborative work environment. Her kind and empathetic nature makes her a joy to work with, and I am consistently impressed by her ability to make everyone around her feel valued and appreciated. Beyond her exceptional interpersonal skills, Connie is also a highly motivated and driven professional. She consistently goes above and beyond to produce outstanding work, and her attention to detail and focus on quality is truly unmatched. Her contributions to our organization have been invaluable, and I have no doubt that she will make an outstanding addition to any organization.
Zoë West
I have had the privilege of working alongside Connie, and I can say with confidence that she is one of the most exceptional colleagues I have had the pleasure of working with. Connie is not only a highly skilled professional in her field, but she is also an incredibly warm and compassionate person. Her unwavering commitment to her work and her team is truly inspiring, and her ability to bring out the best in others is a testament to her natural leadership abilities. One of Connie's greatest strengths is her ability to connect with others. She has a unique talent for understanding the needs of her colleagues and creating a supportive and collaborative work environment. Her kind and empathetic nature makes her a joy to work with, and I am consistently impressed by her ability to make everyone around her feel valued and appreciated. Beyond her exceptional interpersonal skills, Connie is also a highly motivated and driven professional. She consistently goes above and beyond to produce outstanding work, and her attention to detail and focus on quality is truly unmatched. Her contributions to our organization have been invaluable, and I have no doubt that she will make an outstanding addition to any organization.
Experience
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Aptitude Medical Systems
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United States
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Biotechnology Research
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1 - 100 Employee
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Senior Manager Business Operations
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Jun 2023 - Present
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Nue Life Health
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United States
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Health, Wellness & Fitness
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1 - 100 Employee
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Senior Operations Manager: Client Experience, Customer Success & Revenue Retention
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Oct 2021 - Feb 2023
*Introduced scalable workflows to enable one dozen CSMs to effectively manage over 3,000 active clients. *Reduced refunds from 30% of revenue to 13% of revenue, with a focus on root-cause analysis and tireless cross-functional strategy. *Hired, developed and managed four exceptional teams (Sales, Onboarding, Customer Support and Refunds). *Introduced scalable workflows to enable one dozen CSMs to effectively manage over 3,000 active clients. *Reduced refunds from 30% of revenue to 13% of revenue, with a focus on root-cause analysis and tireless cross-functional strategy. *Hired, developed and managed four exceptional teams (Sales, Onboarding, Customer Support and Refunds).
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Stagecoach, Inc.
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United States
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Restaurants
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Operations Manager
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Mar 2017 - May 2021
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Inovalon
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United States
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Software Development
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700 & Above Employee
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Medical Records Analyst
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Jun 2015 - Aug 2016
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Health Information Technology
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United States
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Information Technology & Services
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RHIT
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Sep 2011 - 2015
Specializing in transitions to EHR, training HIM toward new vendor usage, achieving and maintaining compliance Specializing in transitions to EHR, training HIM toward new vendor usage, achieving and maintaining compliance
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Community
