Experience

SAIREM

• France
• Machinery Manufacturing
• 1 - 100 Employee

• International Customer Service Assistant

  • Sep 2021 - Present



SFZ S.A.S

• France
• Mechanical Or Industrial Engineering
• 1 - 100 Employee

• International Sales Administrative Assistant

  • Jul 2019 - Jun 2020

  - Bilingual contract review - Recording and follow-up of France/Export orders - Customer relationship follow-up through different communication channels - Online document management via sharepoint - Invoicing and reminder management of the order portfolio - Interface between the client and the different departments of the company - Communication in English with clients and subsidiaries of Rattay group - Application of international trade techniques: . Incoterms . Preparation of shipping documents (packing list, commercial invoice, certificate of origin, EUR1...and specificities according to the country or proformas invoices and transport documentation) - Mastery of the office pack (Word, Excel and Outlook) & the commercial module ERP NAVISION Show less



Pôle Alternance & Apprentissage du Groupe IGS Lyon (CIEFA/CFA)

• France
• Higher Education
• 1 - 100 Employee

• English Trainer

  • Apr 2007 - Aug 2018

  Teaching business English to the BAC PRO Tertiaire classes, BTS ASSISTANT MANAGER, BTS COMMUNICATION, BTS MUC, BTS NRC AND PRINCIPALLY BTS PME-PMI sections with very good or even higher rates than the average of the "French Rectorat of Lyon" Teaching business English to the BAC PRO Tertiaire classes, BTS ASSISTANT MANAGER, BTS COMMUNICATION, BTS MUC, BTS NRC AND PRINCIPALLY BTS PME-PMI sections with very good or even higher rates than the average of the "French Rectorat of Lyon"



CCI Formation Lyon Métropole, Saint Etienne, Roanne

• France
• Professional Training and Coaching
• 1 - 100 Employee

• English Trainer

  • Sep 2009 - Jul 2015

  Teaching operational English to a commercial audience - Titles IV & III English jury at the oral exams of BTS MUC and PME-PMI 1st and 2nd year Teaching operational English to a commercial audience - Titles IV & III English jury at the oral exams of BTS MUC and PME-PMI 1st and 2nd year



IDRAC Business school

• France
• Higher Education
• 200 - 300 Employee

• English Trainer

  • Sep 2009 - Sep 2014

  Teaching business English to the public BTS MUC, BTS NRC and BTS PME-PMI with honourable success rates in English Teaching business English to the public BTS MUC, BTS NRC and BTS PME-PMI with honourable success rates in English



Aalberts hydronic flow control

• Netherlands
• Climate Technology Product Manufacturing
• 300 - 400 Employee

• Sales Assistant

  • Mar 2003 - Feb 2008

  Doing additional sales with monthly targets Managing customer portfolio from reception to invoicing Handling unpaid bills successfully Ensuring customer follow-up working closely with the sales representatives Doing additional sales with monthly targets Managing customer portfolio from reception to invoicing Handling unpaid bills successfully Ensuring customer follow-up working closely with the sales representatives



Sanofi Pasteur MSD

• Pharmaceutical Manufacturing
• 200 - 300 Employee

• Bilingual English Procurement Assistant

  • Oct 2002 - Feb 2003

  Managing the stocks and supplies Supervising customer orders from receipt to invoicing Pro-active communication with the various European subsidiaries on the follow-up of the portfoglio of orders Managing the stocks and supplies Supervising customer orders from receipt to invoicing Pro-active communication with the various European subsidiaries on the follow-up of the portfoglio of orders



Sanofi Pasteur MSD

• Pharmaceutical Manufacturing
• 200 - 300 Employee

• Bilingual English Logistics Assistant

  • May 2001 - Sep 2001

  Managing stocks and supplies Handling export invoicing with reminders Doing the interface between the various departments, subsidiaries and customers Managing stocks and supplies Handling export invoicing with reminders Doing the interface between the various departments, subsidiaries and customers



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Bilingual Project Coordinator

  • Aug 1999 - Oct 2000

  Managing international customer orders Handling purchases and production launch Tracking France and foreign shipments Managing the returns carefully with implementation of a written procedure Providing interface between foreign sales offices, engineers, operators, project managers and customers. Managing international customer orders Handling purchases and production launch Tracking France and foreign shipments Managing the returns carefully with implementation of a written procedure Providing interface between foreign sales offices, engineers, operators, project managers and customers.



Lloyd's Register

• United Kingdom
• Public Safety
• 700 & Above Employee

• Bilingual English Assistant

  • Feb 1998 - Jul 1998

  Handling and distributing incoming and outgoing mail Arranging travel and planning Managing and ensuring administrative follow-up of inspection files Communicating proactively with subsidiaries in Europe Archiving and filing Handling and distributing incoming and outgoing mail Arranging travel and planning Managing and ensuring administrative follow-up of inspection files Communicating proactively with subsidiaries in Europe Archiving and filing



SNIG

• France
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• English Assistant manager for a subsidiary

  • Dec 1994 - Jan 1998

  Doing executive secretarial tasks Translating technical procedures relating to pressure vessels Managing customer orders and shipment tracking Setting up of the manufactuers'files Issuing quotations and ensuring their follow-up by publishing weekly and monthly sales reports. Organizing meetings and receptions for 60 people. Taking care of the staff by registering their time sheets, declaring any accident occurred at work while filling in the appropriate forms in order to be transmittted to the French social security system and other organizations. Checking the contracts of our temporary workers working closely with temping agencies at that time. Show less



NAF NAF

• France
• Retail Apparel and Fashion
• 500 - 600 Employee

• Bilingual English Assistant

  • Jul 1994 - Dec 1994

  Doing executive secretarial tasks Giving support in English to the style department Operating ten lines from a switchboard Participating actively in the making of the advertising campaign while competing with the different media Doing executive secretarial tasks Giving support in English to the style department Operating ten lines from a switchboard Participating actively in the making of the advertising campaign while competing with the different media



ASIATEX

• Région de Villeurbanne

• Bilingual English Assistant

  • Sep 1993 - Apr 1994

  Handling bilingual mail with a lot of autonomy Supervising the sales administration : processing orders and issuing invoices Tracking shipments Looking after transport claims Handling bilingual mail with a lot of autonomy Supervising the sales administration : processing orders and issuing invoices Tracking shipments Looking after transport claims