PC System Analyst

• Mar 2017 - Present

Analyze, Collect, and Review Technology and Tools Analyze User Needs, Program Functions, and Steps Required to Develop and/or Modify Computer Programs Assess Existing Systems and Recommend Technical Improvements Assist in Determining the Role of IT Systems in an Organization Assist With System and Program Updates Calculate Memory and Speed Requirements Choose and Configure New Hardware and Software Collaborate With Stakeholders to Define and Document Program Requirements Conduct Root Cause Analysis and Final Status Reports Expand and Modify Systems to Meet Technical and Business Specifications Experience Working With Relational Databases to Facilitate Systems Analysis Familiar with MS WDS, Active Directory, Exchange, SCCM, WSUS, SharePoint, Lync, and DNS http://www.princess.com/aboutus/home/index.jsp Show less

MMD Support Engineer II at Microsoft

• Feb 2020 - Nov 2020

Microsoft Managed Desktop (MMD) is a cloud-based service that brings together Microsoft 365 Enterprise (including Windows 10 Enterprise and Office 365 Enterprise) and adding these features: • End-user device deployment • IT service management and operations • Security monitoring and response • End-user support MMD is Microsoft’s venture into the managed service provider space and brings all of Microsoft’s products, services, and expertise together to create a highly secure and stable IT environment. Our team, MMD Support, provides 24x7 support to end-users of MMD managed devices at organizations worldwide. Show less

Sr. Computer Technician

• Nov 2018 - Feb 2019

Contract - Perform troubleshooting and repairs on all computers, peripheral systems and equipment, according to current desktop standard configuration guidelines and documented procedures. Perform daily review of assigned work orders in order to prioritize tasking. Document resolution and close completed work orders. Accountable for offering technical guidance and mentoring of Computer Technicians with focus on accurate completion of work orders and execution of standard operating procedures Image, test, and install desktop/laptop computers for all new hire or temporary duty employees; this includes installing encryption tools and configuring wireless access as needed. Perform and document preventive maintenance of computer equipment as required. Facilitate vendor warranty return process, test and evaluate items returned from repair. Responsible for maintaining physical inventories and ensuring accuracy as directed. Participate in lifecycle replacement tasking and other technical improvement projects. Manage retrograde efforts for all computer equipment, this includes performing DoD data wipe on all hard drives and preparing required documentation. Provide AV support during occasional presentations outside of work hours. Responsible for maintaining a safe workplace program and ensuring that safety is the highest priority in the workplace. Maintain an orderly work area and technical lab space clear of all hazards/debris. Participate in the creation of technical and procedural documentation. Perform annual/seasonal review of documentation. All other duties as assigned. Show less

Cloud Support Engineer Supervisor

• Sep 2013 - Oct 2016

It’s the right cloud computing solution today, proven around the world, and designed for what’s coming tomorrow. Our Cloud Desktop is the only cloud computing solution that integrates all of your applications and data – including web apps alongside hosted Windows, legacy, and custom software – accessed and controlled simply in one place. It gives your users a company-branded unified dashboard, file sharing and collaborative tools. And it’s right at home on a PC, Mac, iPad or mobile device. Smart organizations are using more cloud-based applications and tools than ever, and they are increasingly spread out. Without a unifying platform for an organization, Cloud Computing can be just scattered puzzle pieces. The ability to find a service provider that can service a customer end to-end and still be mindful of end user satisfaction is almost impossible to find. This is not a technology but a premium services capability and commitment that sets us apart. We provide a complete spectrum of IT services and give each client a keyboard-to-cloud assurance with one central point of contact: help desk, a migrations department, application hosting, account management, security and more. As for your office locations, we support your desktops/laptops, printers, scanners, firewalls, routers & switches and can leverage field-based service technicians anywhere in the U.S. Show less

Technical Support Expert

• Nov 2012 - Sep 2013

Internet, and Computer Support includes Premium Technical Support and Network setup. Identify Theft Protection, Malware removal and protection, OS support and all MS products. Internet, and Computer Support includes Premium Technical Support and Network setup. Identify Theft Protection, Malware removal and protection, OS support and all MS products.

TSA - Technical Service Associate Verizon FiOS

• Sep 2011 - Dec 2012

All aspects of Verizon FiOS support, Telecommunications, Data, and Video. Tier 1 level support. All aspects of Verizon FiOS support, Telecommunications, Data, and Video. Tier 1 level support.

Kitchen Manager

• Jun 2010 - Sep 2011

Owner/ Operator

• Apr 2006 - Sep 2010

Subcontractor for Subway restaurants, Landscaping contracts for Embassy Suites Hotel and Convention Center Frisco and Aloft Hotel Plano, Frisco. Subcontractor for Subway restaurants, Landscaping contracts for Embassy Suites Hotel and Convention Center Frisco and Aloft Hotel Plano, Frisco.

Enumerator

• 2010 - 2010

District Manager

• Apr 2003 - Jun 2006

Responsible for 10 million in sales annually, four locations. All aspects of running multiple locations including manager hiring, training, and development. Extensive Profit and Loss knowledge, Catering department, and marketing. Responsible for 10 million in sales annually, four locations. All aspects of running multiple locations including manager hiring, training, and development. Extensive Profit and Loss knowledge, Catering department, and marketing.

General Manager

• 1996 - Apr 2003

Consolidated Restaurant Operations, Inc. (CRO) operates more than 91 full-service and 24 franchise restaurants in 17 states, the United Kingdom, the United Arab Emirates and Egypt. We employ over 5,500 full and part-time employees. In a town that’s home to more than 25 “Fortune 500” companies and 6.4 million residents, CRO ranks as the 70th largest private company in the Dallas-Fort Worth area. Our brands include Cantina Laredo, III Forks Steakhouse, Cool River Cafe, Silver Fox Steakhouse, El Chico, Good Eats and Luckys Café, proudly serving more than 14 million meals annually. Steeped in heritage and tradition, CRO continues to grow at the fastest pace possible without compromising our guests’ satisfaction. Show less

Assistant General Manager

• Mar 1988 - Jun 1996